National Storage - Trotwood

The Rep name Chris show above and beyond great customer service. He was patient, and explain every thing to us. He took the time to show the different sizes. ... Read More

The Rep name Chris show above and beyond great customer service. He was patient, and explain every thing to us. He took the time to show the different sizes. I hope that he gets help soon, so that he will stay and representive in Trotwood area. His personality was friendly and willing to make sure each customer gets what they need. Thank you Chris and National Storage team.

The guy at the front desk was very welcoming whenever myself and my boyfriend were there whenever we had to handle our own business I would come here for cheap ... Read More

The guy at the front desk was very welcoming whenever myself and my boyfriend were there whenever we had to handle our own business I would come here for cheap storage Thank you for being kinda enough to have a friendly customer service! I am coming back for any of my storage units

Chris was an exceptional person. He was kind, professional, and thoughtful.

Ivory is a wonderful asset for your company. Compassionate in my time of need. Mr. Chris as well!

The person on duty was Chris, whom you could be quite proud to have on your staff. First & foremost Chris was cheerful, polite and was patient in explaining the... Read More

The person on duty was Chris, whom you could be quite proud to have on your staff. First & foremost Chris was cheerful, polite and was patient in explaining the storage process to me a first time storage customer.

Easy and smooth experience. Manager on site is excellent and goes above and beyond for his customers. Excellent storage facility and I'll never use another! Tha... Read More

Easy and smooth experience. Manager on site is excellent and goes above and beyond for his customers. Excellent storage facility and I'll never use another! Thanks for a great experience!!

Chris is such a good worker and he’s always in a good mood… 5stars… very satisfied…

The manager Miss Melissa was so great.She let me see the different units and was really patient with me. She really made day.

Awesome experience!! I am a ud student and was a little nervous about renting my first storage unit but i definitely made the right choice!! The facility was su... Read More

Awesome experience!! I am a ud student and was a little nervous about renting my first storage unit but i definitely made the right choice!! The facility was super clean and secure which made me feel very comfortable storing here. Also the customer service was amazing from Melissa the property manager

Customer Service by Melissa Curtiss was outstanding. She went above and beyond to make sure I understood everything and that my stuff would be well taken care o... Read More

Customer Service by Melissa Curtiss was outstanding. She went above and beyond to make sure I understood everything and that my stuff would be well taken care of. Also the establishment is clean and well taken care of.

Chris is professional and friendly. I rented the storage for someone else and was dependent on them to clear out before the next payment posted. He put me at ea... Read More

Chris is professional and friendly. I rented the storage for someone else and was dependent on them to clear out before the next payment posted. He put me at ease explaining the process and was patient with me as I kept calling to make sure it had been cleared out in time.

Chris was awesome at navigating me through my new unit with professionalism, style and ease. Thank you so much and I look forward to enjoy my cherished pieces i... Read More

Chris was awesome at navigating me through my new unit with professionalism, style and ease. Thank you so much and I look forward to enjoy my cherished pieces in a safe clean and secure environment. Thanks Again

The facility manager was very polite and patience. The property has been updated. Newly painted interior, well lit, east access and new map to help locate unit.... Read More

The facility manager was very polite and patience. The property has been updated. Newly painted interior, well lit, east access and new map to help locate unit. The units are priced fairly.

My experience was Grand, I’m all smiles. The associate Chris was exceptional, he helped me find the best storage space to hold all my goods. Also the place wa... Read More

My experience was Grand, I’m all smiles. The associate Chris was exceptional, he helped me find the best storage space to hold all my goods. Also the place was very clean.

I had such a terrific experience working with the site manager Chris. Will 100% be continuing my business with National Storage!

Chris is awesome, he was very helpful in assisting me with the entire process. Excellent customer service!!!

Nice for a storage facility and Chris is awesome and very helpful and kind

Chris was extremely helpful and friendly. He was knowledgeable about the size room I need. I highly recommend him and the facility.

This place is excellent! Chris is very consumer friendly and trustworthy. He helped us get set up with the unit we needed for a really good price. Would definit... Read More

This place is excellent! Chris is very consumer friendly and trustworthy. He helped us get set up with the unit we needed for a really good price. Would definitely recommend.

Chris John's was more than helpful. He went above and beyond to help me and greeted me with a smile. He was attentive to all of my needs as a customer and I lef... Read More

Chris John's was more than helpful. He went above and beyond to help me and greeted me with a smile. He was attentive to all of my needs as a customer and I left feeling better than when I arrived. Keep up the amazing work!

Chris was so helpful and wonderful with helping me find the right unit for me and my needs. The prices are great I would recommend to anyone.

Chris was awesome? He helped me out with my reservation. He’s funny, smart all around person to be around. I love the new look. The outside was nice and the i... Read More

Chris was awesome? He helped me out with my reservation. He’s funny, smart all around person to be around. I love the new look. The outside was nice and the inside was very clean. I would

Chris was very helpful !! Very good customer service! Walked me through everything. The units are very nice and for a great price!! 10/10 recommendation’s ??... Read More

Chris was very helpful !! Very good customer service! Walked me through everything. The units are very nice and for a great price!! 10/10 recommendation’s ??????????????

It’s a very nice and clean storage facility. I got a great price and Chris was always very helpful and nice. Definitely recommend. Also came with a free lock ... Read More

It’s a very nice and clean storage facility. I got a great price and Chris was always very helpful and nice. Definitely recommend. Also came with a free lock which was helpful. I paid less than 40 dollars for my first month of storage which was all the time I needed.

My experience with this company has been great. I recommend Chris he is very helpful and will answer any questions or concerns you may have thank y’all for al... Read More

My experience with this company has been great. I recommend Chris he is very helpful and will answer any questions or concerns you may have thank y’all for all y’all do.

I love the services I get from National Storage. Chris is amazing and addresses any issues or concerns in a timely matter. I definitely recommend National Stora... Read More

I love the services I get from National Storage. Chris is amazing and addresses any issues or concerns in a timely matter. I definitely recommend National Storage because Chris has made my experience smooth and easy! He really deserves a raise he has great customer service :)

Reserved a storage unit and spoke with Chris while viewing the space. He was very pleasant and courteous. Also, very knowledgeable and helpful. The experienc... Read More

Reserved a storage unit and spoke with Chris while viewing the space. He was very pleasant and courteous. Also, very knowledgeable and helpful. The experience was great! I would highly recommend them!!

I only had 2 issues with the experience. First: I had an automatic withdrawal from a bank card and it expired and this company didn’t alert me about my accoun... Read More

I only had 2 issues with the experience. First: I had an automatic withdrawal from a bank card and it expired and this company didn’t alert me about my account being behind and I almost lost my spot. Second; I eventually left my spot and discovered mold on my furniture! It’s supposed to be climate controlled environment…..why the mold?!

STAY AWAY! I rented 12 units from them and stored over $100,000 worth of household goods after our store closed, our life savings. Our items became at risk beca... Read More

STAY AWAY! I rented 12 units from them and stored over $100,000 worth of household goods after our store closed, our life savings. Our items became at risk because of delinquent payments. Our most expensive items went to auction. 2 weeks prior to the closing of the auction I was told by the attendant of the facility that the "Cross Collateralization" clause in the agreement was rescinded and I could save as many units as our monies would allow prior to any bidder actually paying for the auctioned items. I was told that as long as I paid the storage fees of the units I wanted to keep, including the units on auction, I would not lose the items. Because our items were bid up very high, "because of the value", Melissa the supervisor decided to over rule the store managers decision and enforce the Cross Collateralization clause forcing us to lose all of our items. I was prepared to save our most valuable items but the supervisor Melissa blocked the settling of individual accounts and forced us to lose our life savings of over $100k for $8000. I have saved voice mail messages from the attendant advising that I could pay on individual units. Its all about the money with this company DO NOT PUT ALL OF YOUR UNITS UNDER ONE Umbrella and definitely don't use this company. I was scammed and this wont be the last of it. I tried to explain to Melissa that when employee's break company policies, it is not the consumers fault. I will be seeking remedy.

I was late on my payment knew I was getting my things so I’m thinking pay up to now so I can get my stuff. They had already deactivated my code because I hadn... Read More

I was late on my payment knew I was getting my things so I’m thinking pay up to now so I can get my stuff. They had already deactivated my code because I hadn’t paid I understand. But I have to pay for a WHOLE MONTH I DONT NEED! I emailed they won’t even respond but keep sending me reminders to do a review. They care for a review but not to answer the emails.

My husband leased a storage unit here at national storage for the past 8 years. The last 8 months new owners took over and his lease was quickly terminated due ... Read More

My husband leased a storage unit here at national storage for the past 8 years. The last 8 months new owners took over and his lease was quickly terminated due to harassment by the new manager Chris, and he couldn't give any reason on why he was going to terminate the lease, I suggest you just find another place to rent a storage because the guy chris. The manager is very prejudiced and if you are of color you will not be treated fairly. He also went as far as to locking my husband in the storage unit. At exactly 801 my husband then had to call 911. He then called myself to let me know what was happening. I called 911 from my job location and I was actually afraid for his safety and it was the police, who had to show up to actually let him out of the storage so please beware. And that just wouldn't be a great place to get a unit, find another place.