National Storage Columbus - High Street

I would highly recommend renting from this place just based on my interactions with the staff alone (Coleen and Kat). The two ladies who manage it are super fri... Read More

I would highly recommend renting from this place just based on my interactions with the staff alone (Coleen and Kat). The two ladies who manage it are super friendly, accommodating, kind, generous, and such a joy to work with. They made everything super super easy, accommodated whenever possible, greeted people with smiles, and were just amazing. I am so impressed with their professionalism and also with how they go above and beyond with customer service and customer relations. I mean, some things they reached out to help me with without me even asking (such as making sure I had the longest time possible to clear out my unit out of consideration that it was a large unit). It also feels very safe, the temperature control was wonderful in winter weather, the place always appeared clean and well taken care of, and they had carts for use to haul things which made things really easy. I am really happy with my experience here, and I hope that these two ladies’ hard work does not go unnoticed!

Great indoors facility. They give you a tour when asked. The clerks are very friendly and the place is very clean. Like most facilities, even inside, they recom... Read More

Great indoors facility. They give you a tour when asked. The clerks are very friendly and the place is very clean. Like most facilities, even inside, they recommend you buy damprid products to help reduce chances for wet environments. Each unit has an open ceiling to help air the units out. They keep carts to help move things back and forth. Very secure!!

Colleen and Kat were fantastic they were very helpful and patient with me! They even gave me a tour without hesitation before I signed up 10/10 recommend

Kat helped me, she was extremely professional and polite. Easy to talk to and helpful. Would recommend coming here. Very secure nice storage place.

Mrs. Colleen, was great. She was very informed and was able to get me a unit with little issue due to the server system. She was able to complete the sale and w... Read More

Mrs. Colleen, was great. She was very informed and was able to get me a unit with little issue due to the server system. She was able to complete the sale and will have my business for years to come.

Colleen and Kat were great. Facility is nice and clean. All indoor units with 2nd floor access via elevator. Prices very reasonable.

I only wish I could go back in time and start my search here first. They are wonderful! So friendly and helpful. I walked in and had no idea what I was doing as... Read More

I only wish I could go back in time and start my search here first. They are wonderful! So friendly and helpful. I walked in and had no idea what I was doing as this is my first time needing a storage unit. I walked out MAYBE 20 minutes later with a great deal on a 10×10 for half off for 3 months. WAY cheaper than anywhere else is offering for units half that size. The units are well kept, clean, indoors and secure, and climate controlled. And you could not ask for friendlier women running the place. Thank you!!! Edited to add my update after 5 months: all of my belongings remained secure and dry for the entire time. I never had any issues there. Their hours made it convenient for me to access my unit whenever I needed to. Moving my stuff out was a breeze, since they have carts available to use. And the owners still remain just as friendly and caring as ever. If I ever need another storage unit, I will be back. I highly recommend to anyone that needs one. Thank you!!

Kat and colleen are great. I love talking with them when ever I stop by. Very personable, super friendly and very accommodating. Never had any issues. Building ... Read More

Kat and colleen are great. I love talking with them when ever I stop by. Very personable, super friendly and very accommodating. Never had any issues. Building is always clean. Recently just down sized storage unit and they put me next to another unit to save steps. Would highly recommend to others. Cant say enough about them or the storage facility. SJ ????????????????????

What a team of wonderful people they got as staff. Shout out to all, especially Ms Kat who made my move really fascinating and easy. She deeply cares about her ... Read More

What a team of wonderful people they got as staff. Shout out to all, especially Ms Kat who made my move really fascinating and easy. She deeply cares about her clients and looks out for you. Thank and much love to u all! - From Praise!

Colleen & Kay run a tight ship and this is the nicest storage facility I’ve ever rented from. The place is spotless and easy to get into and out of with easy... Read More

Colleen & Kay run a tight ship and this is the nicest storage facility I’ve ever rented from. The place is spotless and easy to get into and out of with easy access code, rolling carts, and good hours. I needed summer storage for my classroom supplies until I could move into my new classroom and this couldn’t have been any better. I checked every storage place in the area and this was the cheapest as well. The ladies are so nice that I actually looked forward to seeing them and brought them “Thank you” gifts when I no longer needed my storage unit, that’s how nice they are. Alan B.

I had a storage unit here for 4 years. It’s really nice. Clean. Safe. Climate controlled. Good elevators and carts. Reasonable rates. And the manager Coleen i... Read More

I had a storage unit here for 4 years. It’s really nice. Clean. Safe. Climate controlled. Good elevators and carts. Reasonable rates. And the manager Coleen is super helpful, knowledgeable and kind. Recommend!

We moved from Texas in 7/2022 and God led us to this wonderful storage. The staff have always been kind, professional and helpful. We would like so say thank yo... Read More

We moved from Texas in 7/2022 and God led us to this wonderful storage. The staff have always been kind, professional and helpful. We would like so say thank you with the upmost gratitude and may God bless you all. We will definitely use you again if the need arise. Shari & Wendy

Colleen extremely professional, efficient and proficient. Showed and signed me up in less than 15 min and made me aware of saving promos.. Great overall experi... Read More

Colleen extremely professional, efficient and proficient. Showed and signed me up in less than 15 min and made me aware of saving promos.. Great overall experience.

I only wish I could go back in time akd start my search here first. They are wonderful! So friendly and helpful. I walked in and had no idea what I was doing as... Read More

I only wish I could go back in time akd start my search here first. They are wonderful! So friendly and helpful. I walked in and had no idea what I was doing as this is my first time needing a storage unit. I walked out MAYBE 20 minutes later with a great deal on a 10×10 for half off for 3 months. WAY cheaper than anywhere else is offering for units half that size. The units are well kept, clean, indoors and secure, and climate controlled. And you could not ask for friendlier women running the place. Thank you!!!

Helped a friend move last Saturday. He used the National storage facility at 3469 South High Street. There's plenty of parking and the staff were very helpful. ... Read More

Helped a friend move last Saturday. He used the National storage facility at 3469 South High Street. There's plenty of parking and the staff were very helpful. I was in charge of watching the items still at the curb and the Uhaul. I never did get her name but she had long gray/blonde hair. She offered me a chair so the wait would be more comfortable. You have to use a code to get into the building and into the elevator. The storage facility offers dollies/carts so you can move your stuff in easier. If I ever need to store some belongings, I'll use this facility.

This storage facility is great! I was helping my friend move his belongings into a second floor storage unit--Kat and Colleen were so helpful, offering us wate... Read More

This storage facility is great! I was helping my friend move his belongings into a second floor storage unit--Kat and Colleen were so helpful, offering us water and chairs to sit if we needed to take a break. They even let us borrow carts to make the move that much easier. Definitely recommend!

Very very welcoming ..I really enjoyed speaking with the ladies..they were very informative about all of details of the rental..I would highly recommend nationa... Read More

Very very welcoming ..I really enjoyed speaking with the ladies..they were very informative about all of details of the rental..I would highly recommend national storage to anyone..

Megan was very helpful. I was frustrated on the phone a bit but she completely ignored that and was very helpful to tryna make me feel better. I loved her polit... Read More

Megan was very helpful. I was frustrated on the phone a bit but she completely ignored that and was very helpful to tryna make me feel better. I loved her politeness and I loved her kindness. She was very sweet to me and very help

This company kept the facility clean and safe. But my best experience was them two women that worked the office. Very kind and friendly every visit. If I ever n... Read More

This company kept the facility clean and safe. But my best experience was them two women that worked the office. Very kind and friendly every visit. If I ever need to use storage again this would be my choice.

This specific location is clean and safe very well kept. I actually have no complaints only complements! They have a great manager and employees with good custo... Read More

This specific location is clean and safe very well kept. I actually have no complaints only complements! They have a great manager and employees with good customer service they were very helpful! Ask for the manager Kat she is awesome! I had a good 3 yr experience personally and I will refer others to this South High location in Columbus,Ohio.

The workers are so nice and very helpful. A lady named Kat was like an angel. She helped me so much and made my storage experience very uplifting. She is a grea... Read More

The workers are so nice and very helpful. A lady named Kat was like an angel. She helped me so much and made my storage experience very uplifting. She is a great person and a wonderful worker.

My husband and I have been at this facility for over a year, throughout this time period, we have had poor customer service until now, the women that are in the... Read More

My husband and I have been at this facility for over a year, throughout this time period, we have had poor customer service until now, the women that are in the office now, are awesome! (Colleen and Kat.) They are very helpful, and very pleasant to talk too. Thank you both! Terry and Sandie Schadler

Management is very helpful. Colleen and Kat are the best. I would definitely refer this storage facility to anyone needing storage. The place is clean, indoor, ... Read More

Management is very helpful. Colleen and Kat are the best. I would definitely refer this storage facility to anyone needing storage. The place is clean, indoor, secure entry points with passcodes and elevators use passcodes plus cameras.

The gals that manage this place are top notch!!! I was in a unit for a few years and they are by far the best team. This place hasn’t always had the best repu... Read More

The gals that manage this place are top notch!!! I was in a unit for a few years and they are by far the best team. This place hasn’t always had the best reputation and previous management has been faulty to say the least. They do a great job of making you feel like your things are safe and keeping out loiterers (which used to be a huge problem)

Very friendly and helpful staff members. Showed us the unit and even upgraded us when we realized we needed a bigger one, showed us how to use our lock with no ... Read More

Very friendly and helpful staff members. Showed us the unit and even upgraded us when we realized we needed a bigger one, showed us how to use our lock with no complaints. Honestly the two ladies working went above and beyond and the facility was clean and well kept and surveillance seemed top notch so I'm really happy with my experience.

Inside Always clean floors. No bad smells. On line billing works. 1 time my 5x10 door was broken ? . Nothing stolen. Office help very good assistance. Area park... Read More

Inside Always clean floors. No bad smells. On line billing works. 1 time my 5x10 door was broken ? . Nothing stolen. Office help very good assistance. Area parking lot: ALWAYs Be Alert! I have no issues to report.It’s next to Planet Fitness.. . Not all coming from there are there to exercise. Sometimes suspicious people walking not belonging, going between cars looking inside AND under cars. My storage experience met my expectations.

The ladies at the south high office are awesome ! They made me feel secure in having my belongings stored in their building. Very informational and professional... Read More

The ladies at the south high office are awesome ! They made me feel secure in having my belongings stored in their building. Very informational and professional. Their energy is great and I feel confident in using their storage and recommending others to this facility.

the staff was amazing. She walked with me to my unit and showed me how to use a my storage lock. Lots of help I appreciated it tons and the facility was clean. ... Read More

the staff was amazing. She walked with me to my unit and showed me how to use a my storage lock. Lots of help I appreciated it tons and the facility was clean. My unit is spacious for the price and was clean when I seen it. Thank you and keep great employees like . Take care of her like she takes care of the Guest.

I had to write this to make sure everyone knows how our siding these 2 ladies are. Colleen and Kate, who are newly running the store. Are amazing, you can’t g... Read More

I had to write this to make sure everyone knows how our siding these 2 ladies are. Colleen and Kate, who are newly running the store. Are amazing, you can’t go wrong with these 2 trust them to help you store your items and help you with anything. I not only could trust these ladies took care of me, but I also know when I left my valuables with their facility I was in good hands! Thank you both you are wonderful.

Very kind and pleasant greeting you at the door and your storage unit and the facility are clean and they will assist you in getting the size unit you need. Tha... Read More

Very kind and pleasant greeting you at the door and your storage unit and the facility are clean and they will assist you in getting the size unit you need. Thank you Colleen, and Kat.

Kat and Collen were very helpful and friendly. Very pleasant to work with on switching units. they were joyful and sweet to be around hope they as managers.

Two very welcoming and friendly ladies. Extremely helpful. I wish I had gotten your names. Thank you and see you next year!

Excellent service and great people. Collette and Kat were extremely helpful at the South High Street location in Columbus, Ohio.

The staff is amazing! I cant thank Kat enough for how exceedingly helpful she is! When I purchased my unit it wasn't big enough and these wonderful ladies helpe... Read More

The staff is amazing! I cant thank Kat enough for how exceedingly helpful she is! When I purchased my unit it wasn't big enough and these wonderful ladies helped me get a larger unit and made me smile on one of my worst days! Joking with me and making plans to go to Paris! Clean facility and amazing staff you just don't find that anymore! Thank you again for being awesome!!!!!

Gina was amazing. She walked with me to my unit and showed me how to use a my storage lock. Lots of help I appreciated it tons and the facility was clean. My un... Read More

Gina was amazing. She walked with me to my unit and showed me how to use a my storage lock. Lots of help I appreciated it tons and the facility was clean. My unit is spacious for the price and was clean when I seen it. Thank you and keep great employees like Gina. Take care of her like she takes care of the Guest.

The gentleman Khairi was very helpful and professional. The only problem was two days after I rented my unit the hours I can access it was changed from 6am to 1... Read More

The gentleman Khairi was very helpful and professional. The only problem was two days after I rented my unit the hours I can access it was changed from 6am to 10pm to 6am to 5:30pm. I wouldn’t have rented if I knew the access hours were changing. Probably going to go with another company.

OMG, it was fast and easy the employees are AMAZING and so nice. Their are still awesome people in this world. Thank you national self storage I’m truly bless... Read More

OMG, it was fast and easy the employees are AMAZING and so nice. Their are still awesome people in this world. Thank you national self storage I’m truly bless that I have meet you guy thank you again… Much love ??

Mr. Kyree was very helpful. He gave me helpful information on my unit and worked with me to come up with a great solution to my problem and had excellent custom... Read More

Mr. Kyree was very helpful. He gave me helpful information on my unit and worked with me to come up with a great solution to my problem and had excellent customer service skills. He talked to me like I was a friend instead of a customer. I thank him for making me feel comfortable at a low point in time ? thanks

Kahri was so friendly and professional. Very kind and helpful aswell. He explained everything very thoroughly and simple. Thank you so much!!

We needed to quickly rent a storage unit to store our uncle's possessions while he recovers from a stroke. After researching nearly a dozen locations, we settle... Read More

We needed to quickly rent a storage unit to store our uncle's possessions while he recovers from a stroke. After researching nearly a dozen locations, we settled on National Storage at Great Southern and couldn't be happier with our choice! The facility is clean, dry and temperature controlled. Accessing our unit was easy as the aisles are smooth and wide. Gina made the process of renting the unit, purchasing a lock and getting us setup for a successful moving day an absolute breeze. Thank you so much for all of your help! We're here to stay and are happy to recommend this location to friends and family who are looking for storage solutions!

Great prices and remarkably well kept facility. A woman named Felicia helped me and she was very helpful and nice. Best storage unit I've seen 10/10

Outstanding Outstanding outstanding customer service and I will tell the world about it. I am so excited to even move my stuff to storage. Very clean and secure... Read More

Outstanding Outstanding outstanding customer service and I will tell the world about it. I am so excited to even move my stuff to storage. Very clean and secure and a great location for my storage. I really want to thank the young lady who helped us. You made me feel so welcome and I appreciate that. They also give Veterans discounts and that doesn't happen very often with companies these days. God Bless.

Just walked in this morning after paying for my unit online last night and was greeted by Kat. She was very nice and very helpful. After she verified who I was ... Read More

Just walked in this morning after paying for my unit online last night and was greeted by Kat. She was very nice and very helpful. After she verified who I was and took a picture of my photo ID she walked me back to my unit and gave me a few helpful hints. I’m very satisfied with the customer service and a bit surprised as well. This time last year I rented from another storage company right down the road and had the worse experience anyone could have so I assumed this place would be the same. Boy was I wrong. So far so good if anything changes you all will be the first to know.

National Storage bought the old place I was renting from and immediately things went downhill. Access hours were reduced, and they were no longer climate contro... Read More

National Storage bought the old place I was renting from and immediately things went downhill. Access hours were reduced, and they were no longer climate controlled. However the two ladies, which are new to the office, appear to be trying to make it better. There was actually heat turned on and it's noticably cleaner.

Outstanding Outstanding outstanding customer service and I will tell the world about it. I am so excited to even move my stuff to storage. Very clean and secure... Read More

Outstanding Outstanding outstanding customer service and I will tell the world about it. I am so excited to even move my stuff to storage. Very clean and secure and a great location for my storage. I really want to thank the young lady who helped us. You made me feel so welcome and I appreciate that. They also give Veterans discounts and that doesn't happen very often with companies these days. God Bless.

I'm not really sure what to say. It's a decent company. My only issue is that Someone cut off my lock and they had no idea who or why and they replaced it with ... Read More

I'm not really sure what to say. It's a decent company. My only issue is that Someone cut off my lock and they had no idea who or why and they replaced it with their own. The staff are awesome though!

The price for the unit you get is a little high.. BUT the storage center itsself is very nice and clean and indoors so you don’t have to worry about your stuf... Read More

The price for the unit you get is a little high.. BUT the storage center itsself is very nice and clean and indoors so you don’t have to worry about your stuff being effected by the weather or animals. The staff here is okay. They are mostly friendly when you see them face to face. Definitely don’t get behind on a payment because THEY WILL NOT WORK WITH YOU AT ALL. I was told they don’t take half payments only the full amount can be collected. Other than that I prefer the company they bought the place from Extra Space Storage much better friendly and better pricing!

HORRIBLE, ESPECIALLY SINCE COMPANY IS NO LONGER "EXTRA SPACE STORAGE"... HAVE LOSS COUNT OF HOW MANY TIMES MANAGENT/OWNERSHIP HAS CHANGED... PRICES ARE OUTLAND... Read More

HORRIBLE, ESPECIALLY SINCE COMPANY IS NO LONGER "EXTRA SPACE STORAGE"... HAVE LOSS COUNT OF HOW MANY TIMES MANAGENT/OWNERSHIP HAS CHANGED... PRICES ARE OUTLANDISH (CONTINUOUS INCREASES IN RATES), AND YOU CAN NEVER PAY ON-LINE AS THERE IS ALWAYS A PROBLEM W/THEIR SYSTEM!!!

I have been using storage with them for about possibly 3-5 months, and I remember when I first opened Ms genie is cool and when I decided to go a couple days ag... Read More

I have been using storage with them for about possibly 3-5 months, and I remember when I first opened Ms genie is cool and when I decided to go a couple days ago the new ladies there disrespectful and I definitely don't like the fact the way they'd rather talk to you knowing that's not customer service.

The rent keeps going up and the access hours keep getting restricted. Now we can't access our units after 5:30pm daily no access at all on Sundays?? Why would y... Read More

The rent keeps going up and the access hours keep getting restricted. Now we can't access our units after 5:30pm daily no access at all on Sundays?? Why would you run off customers who work normal business hours? Now I can only access my unit on Saturdays. I don't feel right paying someone this much money every month to keep me from my stuff. Just hire a security guard to keep homeless people from using the place as a residence and give us better access hours!

I’m shopping for a unit right now, the price appears to in flux and nobody knows what to expect monthly. This place sounds #SAF if I’m wrong please comment,... Read More

I’m shopping for a unit right now, the price appears to in flux and nobody knows what to expect monthly. This place sounds #SAF if I’m wrong please comment, I need a 10x15-20 till I can build in the spring, or I might just get a prebuilt shed dropped off and save the headache ????????????

If I could put a 0 I would. The older lady in the office needs trained on customer service. Her professional conduct needs to be addressed by the owners. No ten... Read More

If I could put a 0 I would. The older lady in the office needs trained on customer service. Her professional conduct needs to be addressed by the owners. No tenant should be harassed or screamed at piont blank period.

Absolutely the WORST customer service EVER! What a complete waste of human existence! How anyone would hire such TRASH that can't even take a shower before they... Read More

Absolutely the WORST customer service EVER! What a complete waste of human existence! How anyone would hire such TRASH that can't even take a shower before they show up in sweats to work is beyond me. It shows quite a bit about a business and how much they really care when they hire people like this hateful old hag and let them be as insidious as she was to me today. I am so beyond mad at this piece of trash that I will NEVER do any type of business with National Storage! If you want problems or even just a problematic situation, then this is a storage place for you! Update: I don't think this company understood my review! Big surprise! ? So let me attempt to explain: after dealing with this person and the complete ineptitude that they showed, I WILL NEVER USE YOUR COMPANY'S SERVICES! So that would explain why I am not in your system, wouldn't it? Now to further explain: To hire and keep employed such a mean-spirited, unkempt, lazy, uneducated, and undoubtedly rude person shows just how much a company places on employees and customer service. I can only imagine just how impossible your company can be from the likes of who you have hired and trained to represent you. It was just awful all the way around, and there is zero excuse for her behavior to the extreme that she has made a black stain on your business. I have no desire to even discuss it further or even attempt to deal with such a person/company. Understand now?

I moved to a different storage company Rhino storage . Because Narional storage keeps upping the rates 160 for a 10x10 unit where my items have mold on them and... Read More

I moved to a different storage company Rhino storage . Because Narional storage keeps upping the rates 160 for a 10x10 unit where my items have mold on them and it smells severely bad in the storage place . They've locked my unit ( didn't know they had access to my unit until they messed up and locked it ) I tried to open my unit and couldn't so i got an employee and they had to use their key to turn it where my key would work (cylinder lock) never been late on a payment its automatically taken from my bank acct I used to have 2 units but downsized to 1 . The old long white haired female employee is rude and shouldn't be doing anything that has to do with customer service or talking to the public . Rhino storage for the same size unit is 60 less and in a much better area and cleaner . I'd never rent there again .

I have never been so disrespected out of the 56 years I have been on this earth by the 2 girls that’s been at national storage on S. High St. in Columbus Ohi... Read More

I have never been so disrespected out of the 56 years I have been on this earth by the 2 girls that’s been at national storage on S. High St. in Columbus Ohio for the past few months and definitely on September 11, 2023 when I moved out of that storage because of them they were so mean nasty. Every time I went there. Their Customer service skills are horrible I would never ever Get a storage from there again nor will I refer anyone. The treatment was terrible. Those two do not need to be in customer service who ever those two mean girls are they were so mean very very mean and nasty nasty nasty. Please Please Please get rid of them it would make that company way better I can’t explain how horrible they talk to and treat people in the public it’s disgusting and sickening ?

Unit was broken into items were stolen. I wasn’t notified or contacted. But they always contacted me when my rent was due durring those 2 months. I found out... Read More

Unit was broken into items were stolen. I wasn’t notified or contacted. But they always contacted me when my rent was due durring those 2 months. I found out coming into a changed lock. The insurance I carried did not cover anything because by the time I filed a claim it had already been 2 months since the break in. When this storage facility changed hands to National storage so did facilities quality.

It's very hard to find someone in the office at this location, even during there posted business hours. They are seldom there. If you can't make your payment an... Read More

It's very hard to find someone in the office at this location, even during there posted business hours. They are seldom there. If you can't make your payment and then they charge late fees. Not staffed very well.

The manger Jill absolutely the worst. She is rude and never there. It made me give at least a star. But honestly they don't even deserve that.

Went to hell since new manager took over (Gina). Multiple break ins, unfriendly staff, just all around poorly ran. Rent at your own risk but be aware that they ... Read More

Went to hell since new manager took over (Gina). Multiple break ins, unfriendly staff, just all around poorly ran. Rent at your own risk but be aware that they don't care about your property you store there. Was wrongly evicted, was never given a reason why even, and then was told we had until a certain date to have our belongings out in which when we tried the code was suspended and unit overlocked!!! Staff also refuses to give explanation of eviction.