National Storage Kalamazoo - KL Ave

The Site Manager was very helpful. Gave me a tour of the facility and made me feel comfortable renting a unit

The rental process with Megan was fast and easy! Megan is very professional and friendly. Being able to do everything online is a huge plus! They also offer Vet... Read More

The rental process with Megan was fast and easy! Megan is very professional and friendly. Being able to do everything online is a huge plus! They also offer Veteran discounts! EDIT: Though Megan originally offered me a Veterans discount, it was NOT honored by her higher ups. I also was charged for insurance that I didn't ask for. Possibly it is an automatic addition included in the contract I should have read. ?

Very friendly staff and overall easy to walk thru process. Robert was really helpful.

quick and easy rental process, the man i spoke to in the office was very friendly and answered all of my questions! the facility is clean and nice, not to menti... Read More

quick and easy rental process, the man i spoke to in the office was very friendly and answered all of my questions! the facility is clean and nice, not to mention in a very convenient location!

Both on the phone and in person, the employees were very helpful with the renting process. Highly recommend!

The staff was very helpful and made getting the unit incredibly easy. I appreciated all the help as this was my first time getting a unit

Rented a storage unit online, very easy process. Came to the office to get my key, and it took less than 5 minutes. I was pleasantly surprised with how the new ... Read More

Rented a storage unit online, very easy process. Came to the office to get my key, and it took less than 5 minutes. I was pleasantly surprised with how the new management has really improved things.

The rental process with Megan was fast and easy! Megan is very professional and friendly. Being able to do everything online is a huge plus! They also offer Vet... Read More

The rental process with Megan was fast and easy! Megan is very professional and friendly. Being able to do everything online is a huge plus! They also offer Veteran discounts!

Everything was very easy to get and receive emails very fast! The units are very spacious with a great price! Thanks again!

Amazing costumer service great facilities I was very happy with my experience I would highly recommend

Fantastic customer service. The manager there went above and beyond to help us with everything. Couldn't be happier about the experience! Highly recommend.

Robert was extremely helpful in setting up a unit reservation and getting us all set up quickly and without hassle. Highly recommend!

Nice Storage place, Staff really nice & understanding. A little expensive. Always helpful if needed. Thank you ?

Sasha was very helpful and professional! She got us into a unit for almost $100 less a month than Storage Rentals of America!

First storage place I've ever gotten and rented a truck it was very happy and pleased with it. Got me exactly what I needed! Could be a little cheaper and for t... Read More

First storage place I've ever gotten and rented a truck it was very happy and pleased with it. Got me exactly what I needed! Could be a little cheaper and for the pay I wished I could have gotten 2 months free instead of 1. Especially when I rented a truck also. Other than that very happy! ?

The process to rent a unit is very fast. Pricing is very affordable too. They have very good customer service. Sasha was awesome!

Awesome storage unit and awesome people who work there! Sasha I believe her name is was super accommodating because I did go a few days over the month, she also... Read More

Awesome storage unit and awesome people who work there! Sasha I believe her name is was super accommodating because I did go a few days over the month, she also was super helpful with all my questions. Great place for college kids to store stuff as it’s very secure and safe. Didn’t have a single issue with water, bugs etc. as my stuff sat there through many weather conditions.

Great for College kids in the area. Very helpful and so close to Western Michigan. Super staff that went the extra mile for my college kid. Thank you. Highly re... Read More

Great for College kids in the area. Very helpful and so close to Western Michigan. Super staff that went the extra mile for my college kid. Thank you. Highly recommend storage unit

Sasha and Terrell in the office are so helpful! They answered all my questions professionally and you can tell they know the business really well. They unfortun... Read More

Sasha and Terrell in the office are so helpful! They answered all my questions professionally and you can tell they know the business really well. They unfortunately didn’t have the unit I was looking for but I left my information for them in the case something opens up! I hope I can store here soon!!!

First time getting a storage unit and they made it super easy! Tyrell was super helpful and took the time to explain things and walk me through the units. Would... Read More

First time getting a storage unit and they made it super easy! Tyrell was super helpful and took the time to explain things and walk me through the units. Would definitely recommend!!

The staff was very friendly and helpful. I am glad I choose this place.

Excellent service. The gentleman who service was outstanding. Thanks for making this easy for me.

The onsite staff and phone support are great. The storage units are convenient to my home and the highway.

I have had a storage unit here for almost 2 years just moved out today. Never had any problems with staff and the few times I called they were very helpful and ... Read More

I have had a storage unit here for almost 2 years just moved out today. Never had any problems with staff and the few times I called they were very helpful and polite. The only problem I did have was when I first moved in there were sooooo many spiders all over and around my unit (which is to be expected) but I took care of that and never had a problem sense. Thank you for the storage space. Very greatful.

Sasha was such a great help and very accommodating for my needs. Diana was also a great help when Sasha was out of office. Would recommend to family and friends... Read More

Sasha was such a great help and very accommodating for my needs. Diana was also a great help when Sasha was out of office. Would recommend to family and friends. Very clean facility as well .

Was a great experience start to finish!! No wait and staff knows the business!! Recommend 100%

Wow, the staff was extra helpful while assisting me with a lost key for my storage unit. Sasha, the office administrator, made notes, and was very diligent abou... Read More

Wow, the staff was extra helpful while assisting me with a lost key for my storage unit. Sasha, the office administrator, made notes, and was very diligent about informing me of the timeline when I'd be able to get back in, and obtain my belongings for an upcoming move. So was the rest of the staff very helpful and the premises well maintained. Will definitely go back for my storage needs in the future.

Staff was extremely friendly and very helpful. I had no issues with my moving process. Thank you so much Sasha you’re the BEST!

Great place to go when you need quick and efficient service. Sasha was incredible and fun to work with. Anthony made my day by being kind and helpful when I did... Read More

Great place to go when you need quick and efficient service. Sasha was incredible and fun to work with. Anthony made my day by being kind and helpful when I didn't know how to return the Uhaul. Overall great company even better staff.

Great location for WMU storage and U-Haul rental. Staff was great, process was simple.

This was the cleanest and most understanding storage place I've ever encountered. They were very professional and they showed compassion when I missed my payme... Read More

This was the cleanest and most understanding storage place I've ever encountered. They were very professional and they showed compassion when I missed my payment a couple times. The ladies there are awesome. Thank you for 6 month of good service to me and my family.

My first time renting a storage unit. Anthony was top notch. Great guy to deal with and helped me all the way through the process. Would highly recommend this p... Read More

My first time renting a storage unit. Anthony was top notch. Great guy to deal with and helped me all the way through the process. Would highly recommend this place to everyone.

Between having units at two of their locations, gull and KL, the staff there have always treated me well and made sure I was taken care of. The 1/2 off first m... Read More

Between having units at two of their locations, gull and KL, the staff there have always treated me well and made sure I was taken care of. The 1/2 off first month on certian units is a good incentive right now too.

Taylor made getting a storage unit quick and painless - with friendliness too!

The staff is great and helpful! The place is clean and organized.

I've never rented a Uhaul before and the app had me feeling like a complete dolt, so I went into the national mini office on KL and Taylor very patiently walked... Read More

I've never rented a Uhaul before and the app had me feeling like a complete dolt, so I went into the national mini office on KL and Taylor very patiently walked me through the whole process and got me set up with the right size truck. Thank you Taylor for saving me from a complete panic attack!!! :D

Me and my fiancé rented a unit for a few months when we were apartment hunting. All of our things were in a u-pack storage cube. The girls in the office were v... Read More

Me and my fiancé rented a unit for a few months when we were apartment hunting. All of our things were in a u-pack storage cube. The girls in the office were very understanding and allowed me to have it delivered to the storage facility and left on site overnight until it could be removed the following day. Would definitely recommend this place for your storage needs.

I was so overwhelmed with moving. I had no idea what I needed, I just knew I needed more space. Taylor in the office went over everything with me and helped me ... Read More

I was so overwhelmed with moving. I had no idea what I needed, I just knew I needed more space. Taylor in the office went over everything with me and helped me pick out a perfect unit for what I needed. She made it so much easier!

The gals here were so friendly and helpful when I rented my U Haul

Taylor was absolutely amazing! Had a horrible day prior to running to them right before they closed, and despite them being closed she took care of me and got m... Read More

Taylor was absolutely amazing! Had a horrible day prior to running to them right before they closed, and despite them being closed she took care of me and got me a unit with no problem. Quick and easy. Thanks!

I recently rented a storage unit from National Mini Storage - KL Avenue over the phone and could not be happier with the service I received from the staff. The ... Read More

I recently rented a storage unit from National Mini Storage - KL Avenue over the phone and could not be happier with the service I received from the staff. The process was quick and simple. They also have a van rental location onsite that made things even easier for me.

Great conversation with the assistant manager. Good people.

It's a Great place to store all of your things. Staff is very personable and professional. It's exceptionally clean as well.

I was trying to find a solution to a storage problem. I have had a storage unit here at KL since 2015. I called and talked to Julie to see if she had any ideas.... Read More

I was trying to find a solution to a storage problem. I have had a storage unit here at KL since 2015. I called and talked to Julie to see if she had any ideas. We did not come up with a solution. A couple of hours later, I got a call from Julie. She had taken it upon herself to help me. I am so thankful that Julie called me back and helped me. She went above and beyond. Great people at KL.

The rental transaction went smoothly. They were super helpful assisting me in figuring out the size I needed.

The rental transaction went smoothly. They were super helpful assisting me in figuring out the size I needed.

Had an amazing experience here! Staff was SUPER helpful and friendly about everything (even with my million questions :) i felt as though my stuff was safe AND ... Read More

Had an amazing experience here! Staff was SUPER helpful and friendly about everything (even with my million questions :) i felt as though my stuff was safe AND secure here!

Alayna was phenomenal! Absolutely acceptable service very exceptional service overall great experience!!

Taylor was very helpful and professional. I appreciated her showing me the unit before I rented and walking me through everything I needed to know. Great rates ... Read More

Taylor was very helpful and professional. I appreciated her showing me the unit before I rented and walking me through everything I needed to know. Great rates as well.

The facility is very well taken care of the staff are understanding and friendly, the prices are what you want from your storage unit they offer insurance for y... Read More

The facility is very well taken care of the staff are understanding and friendly, the prices are what you want from your storage unit they offer insurance for your unit that covers it from windstorms, burglary, fire, vandalism, and earthquakes and as a Michigander our weather is so crazy I love that they offer that kind of coverage. The drive up gave makes it easy for you big truck drivers and ontop of that they offer usuals to help with your move. All in all I am truly blessed to have found something so convenient and amazing

Julia had great people skills and is very knowledgeable about every servicee available to me at this location. Would highly recommend coming here for all your U... Read More

Julia had great people skills and is very knowledgeable about every servicee available to me at this location. Would highly recommend coming here for all your U-haul and storage need. Best experience ever.

Everyone here is amazing. Thanks for all the help!

Good location for storing WMU students stuff.

Wonderful staff, always friendly, and property always seems clean and well kept.

Staff is always super friendly. They are willing to go above and beyond. Highly recommend!

Wonderful staff, very quick and prompt Alayna was very helpful she let us know about move in specials saved my mom some Money thanks again Alayna

Wonderful staff, very quick and prompt communication. Love that the management is willing to help Veterans in their community! FIVE STARS!

We used this facility during our relocation from Michigan to South Carolina last July. Taylor made the whole experience easy with her knowledge and helpful advi... Read More

We used this facility during our relocation from Michigan to South Carolina last July. Taylor made the whole experience easy with her knowledge and helpful advice. Great location and great employee. Would recommend.

We used this facility during our relocation from Michigan to South Carolina last July. Taylor made the whole experience easy with her knowledge and helpful advi... Read More

We used this facility during our relocation from Michigan to South Carolina last July. Taylor made the whole experience easy with her knowledge and helpful advice. Great location and great employee. Would recommend.

A big thanks to Taylor, Everything was so simple from start to finish. We needed a storage unit very quickly as my elderly father was moving to Tennessee with ... Read More

A big thanks to Taylor, Everything was so simple from start to finish. We needed a storage unit very quickly as my elderly father was moving to Tennessee with me. And we did not have a way to move everything and storage is very expensive where I live. We got half price for a outside 10' x 10' for 5 months when we will be able to get the rest. Awesome experience!

A big thanks to Taylor, Everything was so simple from start to finish. We needed a storage unit very quickly as my elderly father was moving to Tennessee with ... Read More

A big thanks to Taylor, Everything was so simple from start to finish. We needed a storage unit very quickly as my elderly father was moving to Tennessee with me. And we did not have a way to move everything and storage is very expensive where I live. We got half price for a outside 10' x 10' for 5 months when we will be able to get the rest. Awesome experience!

Easy transaction. Staff was great!

The business was closed for the holiday but the call center was unaware. Call center was actually able to get someone to make a special trip to the office just ... Read More

The business was closed for the holiday but the call center was unaware. Call center was actually able to get someone to make a special trip to the office just for me.

Friendly and helpful staff, always on time with the reminder of due date. Just an all around good experience.

So my only experience is when I initially called to order my unit, I'm still waiting to hear from the manager to finalize, at least what the rep told me, I will... Read More

So my only experience is when I initially called to order my unit, I'm still waiting to hear from the manager to finalize, at least what the rep told me, I will need to get into my unit in the next couple of days. But the young man Dustin I believe was very nice an helping

While I had a storage unit (5' × 5'). I paid 71.00$ . I gave them a 2 week notice before moving out. Then I find out that I don't get refunded after the $71.00... Read More

While I had a storage unit (5' × 5'). I paid 71.00$ . I gave them a 2 week notice before moving out. Then I find out that I don't get refunded after the $71.00 I paid for just a 6 day stay. Total BS. I'm on disability. No wonder rich is getting richer.

Cleaned out a unit for the place working for ITS MOVED and love to do more business.

Start to finish a bad experience. On our first visit we couldn't get in because they changed our code (didn't tell us) and when we went to move out they had pla... Read More

Start to finish a bad experience. On our first visit we couldn't get in because they changed our code (didn't tell us) and when we went to move out they had placed their own lock on our unit (also didn't tell us). I was told they could have someone on-site to take it off, two days later. It took numerous calls to get this resolved, which is no easy feat since the number on the office window loops to no where. The only way you can talk to someone is to pretend like you are buying a unit.

If I could give less than 1, I would. Rented this unit for my niece when she had to move. No one ever in the office. The unit was vacated on about 10/24/2021. W... Read More

If I could give less than 1, I would. Rented this unit for my niece when she had to move. No one ever in the office. The unit was vacated on about 10/24/2021. We are being invoiced for 3 months AFTER things were moved out and management was notified. They sent to collections, however, this BUSINESS did not contact us. Now this collection venue has taken my state refund. NEVER rent from them. This is bad business folks. Also reporting to the BBB.

Late fees are insane, never had a $100 late fee in a storage unit before but the biggest problem is that there's NEVER anyone IN office. I've been trying to pay... Read More

Late fees are insane, never had a $100 late fee in a storage unit before but the biggest problem is that there's NEVER anyone IN office. I've been trying to pay for my unit for 2 days now and there's just NOBODY there, no sign saying they're having issues, no nothing. Basically looks like they just decided not to come into work. Need to pay for my unit so I can move my stuff to a storage facility that actually keeps office hours.

Unfortunately I had back funeral’s for my brother and grandma. Then I ended up catching Covid. Which set me back two months on my rental payments. I ended up ... Read More

Unfortunately I had back funeral’s for my brother and grandma. Then I ended up catching Covid. Which set me back two months on my rental payments. I ended up having to pay for three months at once. Plus two late fees and something else about auctioneers fee. Even though I paid they, for some reason broke my lock off, and told me I was responsible for buying another one. So basically broke my lock, and left my unit unlocked. With all my belongings in it. I was very well mannered when I spoke with the guy at the desk. But his address to me was rude! Haven’t had a chance to see if anything is missing. I also had a previous unit that got broken into, and they did nothing to accommodate me for my loss. At this point. National mini storage sucks. Plus their the most expensive in town.

Moved 500 miles to this storage unit. Arrived at 930pm Saturday. They said the storage unit was ready for me to move in. WRONG!! The lock was on it!! I had to h... Read More

Moved 500 miles to this storage unit. Arrived at 930pm Saturday. They said the storage unit was ready for me to move in. WRONG!! The lock was on it!! I had to have the truck back on Monday at 11am so Sunday I decided to move my things in the storage unit. Everyone that was helping me had to back to work on Monday!! I chose to put my things in another storage unit that didn’t have a lock on it and was way bigger than I needed. Now they are telling me me I have to move my things into the storage unit that I was assigned. Why did they say it was ready to move in??????? I’m so mad!!!

Update 2 months after previous posts. Lights are still blown, & its obvious the owner doesn't care about the young ladies attitude, because the owner never me... Read More

Update 2 months after previous posts. Lights are still blown, & its obvious the owner doesn't care about the young ladies attitude, because the owner never mentioned it. However that's the reason as consumers, we can take our money elsewhere. All moved out to a newer more modern facility, you see it was never about money, I had a larger unit for 2 years. #happynow #greatcustomerservice

I rented a climate control unit. I checked up on my unit, and there was no AC. It was 91 degrees out. This caused damage to some items. They were very hard to w... Read More

I rented a climate control unit. I checked up on my unit, and there was no AC. It was 91 degrees out. This caused damage to some items. They were very hard to work with, terrible communication, and was not willing to give any compensation once so ever. They also could not tell me when the AC would be back on. The climate control rate is not cheap…

Rented a 5x10 unit for close to 5 years. They raise the rent at least $10 every year. I started off paying less than $100 ( possibly $85 ) and am now paying $13... Read More

Rented a 5x10 unit for close to 5 years. They raise the rent at least $10 every year. I started off paying less than $100 ( possibly $85 ) and am now paying $135 for this unit that rents for $109 per their website. When I asked about it, the person I talked to just said that they raise the rent occasionally. I’m paying $26 more than what they rent this little unit for. Needless to say, I am moving my stuff out of this place and moving to a more secure storage place, with cameras on every corner. The unit I’m moving into is twice as big and $40 less. SHAME ON YOU for the outrageous price hikes on your units.

Horrible .

Overpriced. Lousy service.