Stor-N-Lock Self Storage

Shay was super helpful and went above and beyond to make our experience great! This was our first time using a storage unit and it went smooth!

Shaina was extremely helpful. I had an unexpected move approaching and when coming to the facility to see my unit, the process was quick, easy, and to the point... Read More

Shaina was extremely helpful. I had an unexpected move approaching and when coming to the facility to see my unit, the process was quick, easy, and to the point. I even ended up calling her the day of my move in need of a larger size and she was able to complete for me over the phone. Excellent customer service and communication.

Representative was courteous, polite, as well as knowledgeable to answering all my questions. This young lady is the type of employee that probably should go fa... Read More

Representative was courteous, polite, as well as knowledgeable to answering all my questions. This young lady is the type of employee that probably should go far in the Company.

Very easy sign up online. The gate code was emailed right to me and there was a brand new lock waiting for me in the unit.

Representative was courteous, polite, as well as knowledgeable to answering all my questions. This young lady is the type of employee that probably should go fa... Read More

Representative was courteous, polite, as well as knowledgeable to answering all my questions. This young lady is the type of employee that probably should go far in the Company.

Everything went smoothly. Ms. Shaina help me with everything I needed. She made sure I was satisfied with choosing my unit. I thank her so much. Very cool p... Read More

Everything went smoothly. Ms. Shaina help me with everything I needed. She made sure I was satisfied with choosing my unit. I thank her so much. Very cool person.

We setup a unit online and when we arrived we were greeted by the property manager Shaina, who was very friendly and helpful with getting our code working and m... Read More

We setup a unit online and when we arrived we were greeted by the property manager Shaina, who was very friendly and helpful with getting our code working and making sure everything looked good at the unit. I would highly recommend if you are looking for good customer service and a friendly manager.

Shay was amazing. I was in a hurry and got the wrong size unit rushing. She went outta her way to help me out. Above and beyond friendly. And got to meet and ju... Read More

Shay was amazing. I was in a hurry and got the wrong size unit rushing. She went outta her way to help me out. Above and beyond friendly. And got to meet and just as pleasant.

I recently had to rent a small unit. Soon as as I walked in facility I was greeted by Shaina. She made the process very smooth from start to finish. I also rece... Read More

I recently had to rent a small unit. Soon as as I walked in facility I was greeted by Shaina. She made the process very smooth from start to finish. I also recently moved my Mom here from FL and needed to get her a unit as well. Once again Shaina was a Rockstar with her awesome customer service skills and made the process very quick and smooth. Upon unloading Uhaul we realized we needed a bigger unit. Shaina took care of it quick and took my Mom around to show her the bigger units they had. The transfer was very quick easy. Hand clap for Shaina for making the whole process stress free. Both units we rented were very clean and easy to get to. I Will definetly refer other to Store N lock facilities on Wayne Rd in Westland, MI. Once again Shaina thanks again for being so awesome!

Great customer service. The office attendant Shaina was very pleasant to work with and helped me get the unit I needed. I would recommend this location.

Had a wonderful experience! Shaina was very helpful and polite. The prices are very reasonable and affordable. Great customer service!

The service was fast ,friendly and affordable. The young lady at the front was incredible she has excellent customer service. We will definitely refer all fa... Read More

The service was fast ,friendly and affordable. The young lady at the front was incredible she has excellent customer service. We will definitely refer all family and friends we appreciate ?? Store N Lock hands down!

Shaina is amazing! Very helpful and polite. Prices are very very reasonable and affordable. Great customer service!

The property manager Shaina was very helpful and enlightenment me about the facility and all the do's and don't. The storage unit was just what i was looking fo... Read More

The property manager Shaina was very helpful and enlightenment me about the facility and all the do's and don't. The storage unit was just what i was looking for and available right away, the process of acquire a storage unit was quick and easy with no problem. Yes I would refer anyone if I was asked. John W. W. :)

Had a great experience, Shaina is the best she’s very helpful, friendly and I really appreciated her, five stars is not enough. You need to add a star!!

I enjoyed the experience Shaina has provided me with at the storage facility. She is kind and patience and answered all my questions.

Rented a truck from this place. The staff were helpful and friendly, there were no hassles or hiccups with the rental, the truck was exactly what I needed. No d... Read More

Rented a truck from this place. The staff were helpful and friendly, there were no hassles or hiccups with the rental, the truck was exactly what I needed. No deposit needed, debit accepted. Recommended!

They're very professional and letting you know up front all the cost I feel safe to storm my stuff there with the insurance I have on the locker

Shaina at the N Wayne Rd Westland location was very helpful, her customer service skills are great. She answered all my questions and made the experience of ren... Read More

Shaina at the N Wayne Rd Westland location was very helpful, her customer service skills are great. She answered all my questions and made the experience of renting the unit painless and a pleasure.

Shaina was the greatest ever in showing Supreme and Excellent Customer Service!!! Shaina made me feel soon Special and welcomed to stor my belongings at Stor- N... Read More

Shaina was the greatest ever in showing Supreme and Excellent Customer Service!!! Shaina made me feel soon Special and welcomed to stor my belongings at Stor- N-Lock Self Storage! I give her a million gold stars for million dollar and epic service!!! Thank You from my heart Shaina! ?

From the moment I stepped into the office I was impressed. The Mgr Shaina greeted me lukevan old friend. The office and the grounds and my unite were impeccabl... Read More

From the moment I stepped into the office I was impressed. The Mgr Shaina greeted me lukevan old friend. The office and the grounds and my unite were impeccably neat. I will not hesitate to send others her way.

Shaina was great! I had rented storage from here many years ago. Had a good experience then, and Shaina made it another good experience today. Very helpful.

I had a wonderful visit, Shaina was very welcoming and nice, she knew who I was greeted me. I felt very comfortable. She was very professional and handled busi... Read More

I had a wonderful visit, Shaina was very welcoming and nice, she knew who I was greeted me. I felt very comfortable. She was very professional and handled business in a timely manner. I was very satisfied ?

Safe great service very concerned about your storage. Amazing customer service. I recommend this location to anyone who is looking for storage units. Prices are... Read More

Safe great service very concerned about your storage. Amazing customer service. I recommend this location to anyone who is looking for storage units. Prices are amazing and cheap.Shaina gets off the record stars for being remarkable and 1 of a Kind

I want to thank Shaina for helping me find the right size unit that I need for what I was looking for. She was very helpful and friendly awesome lady ??????????

I actually was very happy and surprised how educated and professional Ms. Shaina was she handled all my questions and treated me with much respect. She is a Vau... Read More

I actually was very happy and surprised how educated and professional Ms. Shaina was she handled all my questions and treated me with much respect. She is a Vauled Employee to the Company. Thank You!

Shaina was So very helpful. Covered all areas made sure I had the right size storage. Keep smiling you brought light to a dull day. Even though it was raining ... Read More

Shaina was So very helpful. Covered all areas made sure I had the right size storage. Keep smiling you brought light to a dull day. Even though it was raining u were like a Sunlight to brighten anyone's Day. Thank u for your help.

Shauna was amazing, informative, friendly and helped with expediting my storage solution. I highly recommend her and the storage options available here.

Over the past week I received the best service in years @ Stor-N-Lock Self Storage in Westland MI. Shaina, Melanie and Stacie are a great asset to your manageme... Read More

Over the past week I received the best service in years @ Stor-N-Lock Self Storage in Westland MI. Shaina, Melanie and Stacie are a great asset to your management company. All my questions were answered with kindness that followed up with a prompt tour of my new rental unit. Thank You.

Melanie was very helpful with my first time getting a storage unit. I was able to get what I needed in a time crunch :)

Melanie is a fantastic representative for your company. She is always courtesy and efficient when assisting me. The location is secure and clean. Stop in if yo... Read More

Melanie is a fantastic representative for your company. She is always courtesy and efficient when assisting me. The location is secure and clean. Stop in if you need secure storage and ask for Melanie!

I’m giving you guys a good review because of the young woman YALL have at the n Wayne location she is a wonderful person

Great Experience, Property Manager went out if her way to help us changing units! Highly recommend. Great and friendly staff!

Awesome Awesome Awesome!! My house was broken into and i needed to move my things asap! I contacted Stor-N-Lock, spoke with Kendell and was able to get a unit w... Read More

Awesome Awesome Awesome!! My house was broken into and i needed to move my things asap! I contacted Stor-N-Lock, spoke with Kendell and was able to get a unit within minutes! He was really helpful and professional. I highly recommend this location!!!!!

I went up there and Kendell made sure that I felt super secure about leaving my belongings there. By far the best experience I’ve had with customer service an... Read More

I went up there and Kendell made sure that I felt super secure about leaving my belongings there. By far the best experience I’ve had with customer service and will for sure be returning!

this is an extremely dependable space! kendell is so friendly, informational and exhibits exceptional customer service! highly recommend!

Kendell was absolutely amazing with helping to get what I need. The service was much better than other storages cause they take time out to answer questions and... Read More

Kendell was absolutely amazing with helping to get what I need. The service was much better than other storages cause they take time out to answer questions and help u aquire the necessary items needed.. Thanks for the great service...

Kendell was really great! Some of the best customer service I’ve received in a while. ? My first time looking for a storage unit and he made the process effo... Read More

Kendell was really great! Some of the best customer service I’ve received in a while. ? My first time looking for a storage unit and he made the process effortless! - Thanks

Melanie was AMAZING. So helpful, so full of knowledge and advice and options. I can tell she is great with planning, and I recommend everyone go see her!

I had to come here due to uhaul not having any larger storages at first I was worried. But I’m sooo glad I ended up here. The storages were accessible and way... Read More

I had to come here due to uhaul not having any larger storages at first I was worried. But I’m sooo glad I ended up here. The storages were accessible and way nicer than uhaul. The staff was so friendly and helpful. I’d definitely go here again if in need of a storage.

First month was free and that was great. Lady that worked in the office was super nice and professional. Great place!

Great place. Stored my things there safely for over 2yrs. Easy acess. Friendly courteous access. Still glad to move my stuff out to my own place. Would recommen... Read More

Great place. Stored my things there safely for over 2yrs. Easy acess. Friendly courteous access. Still glad to move my stuff out to my own place. Would recommend to all.

Very nice receptionist! Very helpful and she answered all my questions!

Very nice manager. Very polite. I would give her ten stars if I could.

Allie is amazing. Very nice and very respectful. Very hard to find good customer service now a days.

I had the pleasure of dealing with Allie_jo Rose and i have to say it was a great experience! She really knows her job and is a really nice courteous person! W... Read More

I had the pleasure of dealing with Allie_jo Rose and i have to say it was a great experience! She really knows her job and is a really nice courteous person! Wish everyone was like that!

Amazing place. Super nice manager

A very good place to use for storage. The manager Allie Jo Rose was very polite and helped with any needs I had. I recommend this place to anyone in looking for... Read More

A very good place to use for storage. The manager Allie Jo Rose was very polite and helped with any needs I had. I recommend this place to anyone in looking for clean and helpful services.

We recently moved to the area and needed extra space. As a military veteran, Allie went out of her way to make sure we where taken care of. She was very polite ... Read More

We recently moved to the area and needed extra space. As a military veteran, Allie went out of her way to make sure we where taken care of. She was very polite and professional. Will recommend this company to all veteran services in this area and others. If there were 10 stars she would get 10 stars.

Great service. Hard to find nowadays.

My mother recently moved to the area and they have been nothing but courteous and helpful. A lot of storage places are rip off’s and overcharge, but this plac... Read More

My mother recently moved to the area and they have been nothing but courteous and helpful. A lot of storage places are rip off’s and overcharge, but this place is genuine and at a reasonable cost. A big thank you to the woman behind the desk (I believe her name was Ally). I’d give them 10 stars if I could.

Lady at the front desk was great help

Called into get some quotes on a self storage unit last week, and had a ton of questions and the younge lady who helped me through the processes was incredible!... Read More

Called into get some quotes on a self storage unit last week, and had a ton of questions and the younge lady who helped me through the processes was incredible! Very patient with me as this is my first time renting s unit so I had a lot of things to ask

I came in and had a few questions regarding a unit, and Allie was able to answer every question without hesitation, amazing customer service! Would highly recom... Read More

I came in and had a few questions regarding a unit, and Allie was able to answer every question without hesitation, amazing customer service! Would highly recommend!

I had the great pleasure of meeting Allie-Jo Rose! She is a great person and hard worker and answered all of my questions! Now a days it’s hard to find a gem ... Read More

I had the great pleasure of meeting Allie-Jo Rose! She is a great person and hard worker and answered all of my questions! Now a days it’s hard to find a gem like her!! You have a great worker in her!

Allie is the best! Great customer service

What a pleasure I had meeting with Allie. Great customer service.

Thank you to Carol for staying a little bit later to show me a few units. Your generosity means a lot.

Very sweet ladies behind the desk. Could of asked for better customer service.

Stor-n-lock was there for me all through my life every time we moved! We rented trucks from them for years! Finally, I got to use their storage service while we... Read More

Stor-n-lock was there for me all through my life every time we moved! We rented trucks from them for years! Finally, I got to use their storage service while we moved our new family. 100% excellent! We could not have done it without you!

Allie is very nice. Answered all my questions and was very pleasant to talk too.

Great customer service every time. Managers are always quick to help with anything.

Keep up the great work! Allie was very nice in helping with my uhaul.

Great place. Staff is really nice. Helped me find the right size unit.

Thank you Carol for helping with my unit and making this one of my easier purchases.

Allie is suck a young lady. She took me out to look at 3 different units and was very kind and patient with me. Thank you so much.

Great storage facility. Very friendly staff. Just an overall great experience.

Very friendly and very energetic customer service. Great place to get storage units from. Thank you Allie.

Allie is very helpful and kind. I was just price checking and getting some information about storage because I have never used a storage facility before. Thank ... Read More

Allie is very helpful and kind. I was just price checking and getting some information about storage because I have never used a storage facility before. Thank you very much. Will be coming back.

Definitely will be coming back to rent a truck. Very nice staff.

Great and safe place to store my vehicle. I like the gated property. Puts my mind at ease.

Great customer service between the 2 lady’s behind the desk. Very friendly environment

Allie and Carol are very friendly. Answered all of my questions. Definitely will recommend in the future :)

The young lady behind the desk was very helpful while I was looking for a truck to rent. She didn’t have any on her lot but made me a reservation anyway and a... Read More

The young lady behind the desk was very helpful while I was looking for a truck to rent. She didn’t have any on her lot but made me a reservation anyway and answered all my questions.

Storage facility is great. Staff is very friendly and super sweet.

Allie was very helpful with finding me the right unit for my storage needs. Very friendly. Great staff.

Allie and Carol are really great. Made sure I had what I needed and are very nice and helpful.

Great customer service and I love the storage unit spaces

Small storage

Stor-n-lock was an experience yesterday the young lady had me confused with another customer for over 10 minutes LOL LOL but she eventually got it together and ... Read More

Stor-n-lock was an experience yesterday the young lady had me confused with another customer for over 10 minutes LOL LOL but she eventually got it together and then we had a good laugh about it then I could not get into the gate the gate would not open for over another 10 minutes LOL LOL very strange day at stor-n-lock yesterday Thursday ?always friendly they are nice people out of all the storage places thaet I've ever rented from this one here I do like the most

I was treated very well during my pack out from my former Naval station, I was worried about where to store my household goods. Met up with Manager Allie, who p... Read More

I was treated very well during my pack out from my former Naval station, I was worried about where to store my household goods. Met up with Manager Allie, who put my fears to rest and helped make my transfer a one to remember, will tell all my friends to use Store and Lock for their next move! Yeah for Allie and Store and Lock!

Allie Martin is an amazing person. I really enjoy talking with her. Always friendly and willing to help.

Very nice place. Friendly and very helpful employee.

Such an amazing manager she is always friendly when I call she is quick to answer my questions she also is super sweet best manager this location has had in aw... Read More

Such an amazing manager she is always friendly when I call she is quick to answer my questions she also is super sweet best manager this location has had in awhile looking forward to doing business with her again.

Great service. Great sales personnel.

Ron & Allie are Amazing!!! Thank you for all your expertise help and service! Highly recommend working w management here.

Ron was wonderful in assisting me with my storage unit! He was very helpful and explained everything I needed.

Allie gave great service.. help me select a unit and explained all services.. staff recommended other items needed to store items ... perfect in a time of need!... Read More

Allie gave great service.. help me select a unit and explained all services.. staff recommended other items needed to store items ... perfect in a time of need!!

Very awesome place to rent from. Staff is super friendly and corteous especially Ron and Pierre. I highly recommend them!!

Alie And the staff were just starting their ownership and management of this location. They were extremely helpful and were able to take care of all my problems... Read More

Alie And the staff were just starting their ownership and management of this location. They were extremely helpful and were able to take care of all my problems. I would highly recommend this place!

Great place to store your goods. Manager is informative and fast.

They are very good at customer service. Only thing that I was surprised about were the frequent increase in cost. The first year it went up at six months then a... Read More

They are very good at customer service. Only thing that I was surprised about were the frequent increase in cost. The first year it went up at six months then again at a year.

Facility is great. Had a situation that I thought was not handled very well and I also don't feel if you have to relinquish belongings for whatever reason shou... Read More

Facility is great. Had a situation that I thought was not handled very well and I also don't feel if you have to relinquish belongings for whatever reason shouldn't be put against your credit. My personal contact Melanie was the best so I give her 5 stars

On site manager was very nice and helpful. Signing up for a unit with her went smooth and she made sure to give me all the info I needed. On the other hand, I s... Read More

On site manager was very nice and helpful. Signing up for a unit with her went smooth and she made sure to give me all the info I needed. On the other hand, I signed up for a unit through a second party online and that process was deceiving after the fact. They show you pricing for half off a unit but don't make it clear the full monthly price so it looks like on price then you find out its actually doubled. My mistake for not looking closer at the add but it is set up to deceive the user. I will not use that process ever again in the future.

Advertised as half off for the first 2 months but then charges you a bunch of fees so you actually end up paying the same amount. So a 30$ unit cost me 86$ this... Read More

Advertised as half off for the first 2 months but then charges you a bunch of fees so you actually end up paying the same amount. So a 30$ unit cost me 86$ this month. The guy who works there is fine. The girl who works there is very kind and patient.

Advertised as half off for the first 2 months but then charges you a bunch of fees so you actually end up paying the same amount. So a 30$ unit cost me 86$ this... Read More

Advertised as half off for the first 2 months but then charges you a bunch of fees so you actually end up paying the same amount. So a 30$ unit cost me 86$ this month. The guy who works there is fine. The girl who works there is very kind and patient.

Overpriced and if you happen to fall on hard times the late fees are higher than the storage rental fee. Not to mention they go up on the price for the storage ... Read More

Overpriced and if you happen to fall on hard times the late fees are higher than the storage rental fee. Not to mention they go up on the price for the storage units every few months regardless of the size of the unit.

Raised my rate 15% after less than 6 months of being there. I've never heard of a business raising rates so quickly. Prices were already exorbitantly high for a... Read More

Raised my rate 15% after less than 6 months of being there. I've never heard of a business raising rates so quickly. Prices were already exorbitantly high for ancient, dirty units whose doors don't even close all the way. I've had to adjust my items multiple times due to water penetration. No wonder they require tenants to hold insurance. I'll be moving my things out immediately. Greedy business that doesn't give a damn about their customers.

Not interested in getting, and keeping, business. Terrible communication from the office manager. Refuses to return emails and the limited office hours don't al... Read More

Not interested in getting, and keeping, business. Terrible communication from the office manager. Refuses to return emails and the limited office hours don't always work with everyone's schedule. Rented from here a few years ago and the last drive was much better back then. Whomever is the person in the office now could care less about actually helping the customer.

EVERYTHING IS GONE! MY childhood. My 2 SONS childhood. Everything I had left of my dad. Everything my husband had left of his dad. Our Christmas tree. Ornamen... Read More

EVERYTHING IS GONE! MY childhood. My 2 SONS childhood. Everything I had left of my dad. Everything my husband had left of his dad. Our Christmas tree. Ornaments my kids made. Mine and my husband's childhood Christmas stuff. My kids toys. Baby pictures. We moved in a small apartment so had no choice. EVERYTHING. We checked 100 times. NOT ONE email with a date to sell our storage. Yet they sent bills. I've paid rent later than they gave us.. the day I called to pay they said our stuff was sold a week ago. AGAIN yet a bill was sent out after that. The lady I spoke with was so cold and mean. As I'm bawling my eyes out. Everyone is struggling right now. I'm sure they saw the new washer and expensive Halloween decor and thought money was more important then the kids toys and books upfront. I begged to see if there was anything I could do with no help. I can't believe this is real. I keep praying it's a nightmare. We are heart broken. And To add...the amount of times we called there to figure something out, ask questions or even pay with no answer since we first went there is absolutely crazy. Do not recommend Edit. They reached out underneath this review but haven't responded to my emails to "talk about it"

EVERYTHING IS GONE! MY childhood. My 2 SONS childhood. Everything I had left of my dad. Everything my husband had left of his dad. Our Christmas tree. Ornamen... Read More

EVERYTHING IS GONE! MY childhood. My 2 SONS childhood. Everything I had left of my dad. Everything my husband had left of his dad. Our Christmas tree. Ornaments my kids made. Mine and my husband's childhood Christmas stuff. My kids toys. Baby pictures. We moved in a small apartment so had no choice. EVERYTHING. We checked 100 times. NOT ONE email with a date to sell our storage. Yet they sent bills. I've paid rent later than they gave us the day I called to pay they said our stuff was sold a week ago. AGAIN yet a bill was sent out after that. The lady I spoke with was so cold and mean. As I'm bawling my eyes out. Everyone is struggling right now. I'm sure they saw the new washer and expensive Halloween decor and thought money was more important then the kids toys and books upfront. I begged to see if there was anything I could do with no help. I can't believe this is real. I keep praying it's a nightmare. We are heart broken. And To add...the amount of times we called there to figure something out, ask questions or even pay with no answer since we first went there is absolutely crazy. Do not recommend Edit. They reached out underneath this review but haven't responded to my emails to "talk about it"

EVERYTHING IS GONE! MY childhood. My 2 SONS childhood. Everything I had left of my dad. Everything my husband had left of his dad. Our Christmas tree. Ornamen... Read More

EVERYTHING IS GONE! MY childhood. My 2 SONS childhood. Everything I had left of my dad. Everything my husband had left of his dad. Our Christmas tree. Ornaments my kids made. Mine and my husband's childhood Christmas stuff. My kids toys. Baby pictures. We moved in a small apartment so had no choice. EVERYTHING. We checked 100 times. NOT ONE email with a date to sell our storage. Yet they sent bills. I've paid rent later than they gave us the day I called to pay they said our stuff was sold a week ago. AGAIN yet a bill was sent out after that. The lady I spoke with was so cold and mean. As I'm bawling my eyes out. Everyone is struggling right now. I'm sure they saw the new washer and expensive Halloween decor and thought money was more important then the kids toys and books upfront. I begged to see if there was anything I could do with no help. I can't believe this is real. I keep praying it's a nightmare. We are heart broken. And To add...the amount of times we called there to figure something out, ask questions or even pay with no answer since we first went there is absolutely crazy. Do not recommend

If I could give them no stars I would. I tried calling and physically going to the bldg to cancel the unit with no response. I finally dropped the lock and ke... Read More

If I could give them no stars I would. I tried calling and physically going to the bldg to cancel the unit with no response. I finally dropped the lock and keys in the mail slot and tried for another 3 weeks (calling/showing up in person) to be sure they got the lock/keys with no luck! But they had the nerve to send me a survey!!! Really?!?! You can’t txt me a survey but not respond to numerous phone calls and in person visits!!!!

Unfortunately I went to go pick up my winter items I had stored and went to find out my unit was broken into and everything was gone! All of the tubs and bags o... Read More

Unfortunately I went to go pick up my winter items I had stored and went to find out my unit was broken into and everything was gone! All of the tubs and bags of stuff just gone!!! So upset and of course the office was closed today for some odd reason 11/22/22

Hands down the dirtiest, nastiest storage units. I mean really really nasty. I was shocked. I was prior military so I’ve used units from Michigan to Californi... Read More

Hands down the dirtiest, nastiest storage units. I mean really really nasty. I was shocked. I was prior military so I’ve used units from Michigan to California and have never seen unit so dirty. Definitely wouldn’t recommend if you want the things you’re storing to stay clean and free of debris.

do appreciate the calls and they email stating that your storage rent is pass due but really when you go too far and send emails and phone calls four to five ti... Read More

do appreciate the calls and they email stating that your storage rent is pass due but really when you go too far and send emails and phone calls four to five times a week as a reminder that's a little much