National Storage Traverse City - Cass Road

In a short time, we were signed up, drove out to the conveniently located storage facility, opened the automatic gate and easily found our unit. We were very im... Read More

In a short time, we were signed up, drove out to the conveniently located storage facility, opened the automatic gate and easily found our unit. We were very impressed by Brianna's guidance and knowledge of how the process would go. She was an effective communicator.

Megan did a great job completing all the paperwork very efficiently for a storage unit in Traverse City. Very much appreciated?

Amazing service! Quick and easy on phone support. Here to help your needs.

Super easy process to get started, good price and great central location to Traverse City. Yes I’d highly recommend this to anyone!

Quick & convenient online sign-up. Secure gated entry with app. Management is just a phone call away.

I was renting a 5x10 unit and just upgraded to a 10x10. I left a voicemail with information and asked for someone to call me back when they could. Less than 5 m... Read More

I was renting a 5x10 unit and just upgraded to a 10x10. I left a voicemail with information and asked for someone to call me back when they could. Less than 5 minutes later I received a call from a super helpful who explained pricing and options available to me, and let me hang up while she completed the unit transfer for me using my credit card and information already on file! It was so easy and fast I couldn’t believe it!

I felt confident over the 18 month period that I had all of my belongings safe and secure. The company communicated very well by email and the staff was friendl... Read More

I felt confident over the 18 month period that I had all of my belongings safe and secure. The company communicated very well by email and the staff was friendly and helpful over the phone

I felt confident over the 18 month period that I had all of my belongings safe and secure. The company communicated very well by email and the staff was friendl... Read More

I felt confident over the 18 month period that I had all of my belongings safe and secure. The company communicated very well by email and the staff was friendly and helpful over the phone

Very nice folks to work with and easy. Rented my unit from March-November and my items were still in good shape and the unit itself had no leaks or issues. Will... Read More

Very nice folks to work with and easy. Rented my unit from March-November and my items were still in good shape and the unit itself had no leaks or issues. Will use again if needing a unit!

Really nice gated storage units and in a pretty decent location. Sadly that also explains why they are kind of expensive. But if you're ok with spending a littl... Read More

Really nice gated storage units and in a pretty decent location. Sadly that also explains why they are kind of expensive. But if you're ok with spending a little more money I highly recommend them.

Megan was super helpful getting me set up and moved in with a unit!! The whole team was great to work with, from putting me on a reservation to hold my unit, al... Read More

Megan was super helpful getting me set up and moved in with a unit!! The whole team was great to work with, from putting me on a reservation to hold my unit, all the way up to helping me after hours when I couldn’t figure out how to close the door (lol). Very professional in every phone call I’ve had with them and prompt when following up. The unit itself was clean and spacious, with much higher ceilings than expected from a storage unit. Move out process was simple and easy as well, would definitely go back if needed again in the future! Great experience through and through!

Very professional service! We had traveled 250 miles with a packed UHaul and found our rental home was not ready to move into. Adam came to the rescue and fou... Read More

Very professional service! We had traveled 250 miles with a packed UHaul and found our rental home was not ready to move into. Adam came to the rescue and found us a storage unit at a decent rate.

I can’t express enough how much national storage worked with me and helped me out. And huge thanks and shot out to Megan for handling the whole process and pr... Read More

I can’t express enough how much national storage worked with me and helped me out. And huge thanks and shot out to Megan for handling the whole process and providing me the best units to do a easy load in with my tractor trailer! I will recommend 11/10 times and would refer you to Megan couldn’t have done it without her! Thank you national storage&Megan for your help!

This was the easiest process I’ve ever had getting a storage unit! Seamless and the staff was super friendly and helpful over the phone. I would highly recomm... Read More

This was the easiest process I’ve ever had getting a storage unit! Seamless and the staff was super friendly and helpful over the phone. I would highly recommend!

Megan was super helpful getting me set up and moved in with a unit!! The whole team was great to work with, from putting me on a reservation to hold my unit, al... Read More

Megan was super helpful getting me set up and moved in with a unit!! The whole team was great to work with, from putting me on a reservation to hold my unit, all the way up to helping me after hours when I couldn’t figure out how to close the door (lol). Very professional in every phone call I’ve had with them and prompt when following up. The unit itself was clean and spacious, with much higher ceilings than expected from a storage unit. Great experience through and through!

Thank you Megan, Adam and National Storage. Service was excellent and online experience was easy. In five minutes I had a unit rented and reserved online and sh... Read More

Thank you Megan, Adam and National Storage. Service was excellent and online experience was easy. In five minutes I had a unit rented and reserved online and shortly after received a personal voicemail from Adam. When I called back and spoke with Megan she was very helpful. Overall great experience, prompt, professional and courteous. Thank you again!

Megan was helpful and followed up like she said she would. I was pleased with her service and would recommend this company to others. Great job, Megan!

We had our storage unit for several years without incident. When it came time to move, Megan made the process very simple for us. Good experience all around!

I haven't moved into the unit yet, but the customer service so far has been great. I spoke with one representative about reserving a unit, and then called today... Read More

I haven't moved into the unit yet, but the customer service so far has been great. I spoke with one representative about reserving a unit, and then called today and worked with Jack to move forward with finalizing the rental agreement and getting move-in instructions. Both reps were very helpful and pleasant.

Where do I start? Megan is phenomenal, extremely professional, pleasant and friendly. She went above and beyond to help me with my storage needs, but keep in mi... Read More

Where do I start? Megan is phenomenal, extremely professional, pleasant and friendly. She went above and beyond to help me with my storage needs, but keep in mind all this took place over the phone. National Storage, you have a gem on your hands. I will highly recommend this storage facility to my fellow peers.

I’ve been renting a storage unit here for two years. Customer service has been consistently great and the facilities are extremely secure. Megan is super help... Read More

I’ve been renting a storage unit here for two years. Customer service has been consistently great and the facilities are extremely secure. Megan is super helpful and adds a personal touch to the business. As a deployed service member, managing my storage unit from overseas is easy through National Storage.

Jack and Josh were extremely helpful as I navigated helping a client that found himself in need of storage of his belongings in a rush. Great customer service!

Office on site as many in TC you have to call. Fast service. Clean units as well. Friendly man Named Josh at the office. Good place and recommend.

Very simple. Ordered my unit on line an hour later I was putting things into my storage unit. The process is very very streamlined maybe 10 mins or so.

I just reserved a unit at National Storage. The company seems to be a good one and it's close to my new apartment. I haven't moved anything in, Yet but it see... Read More

I just reserved a unit at National Storage. The company seems to be a good one and it's close to my new apartment. I haven't moved anything in, Yet but it seems well secured and clean.

This is the second year in a row that we have rented storage at this location for seasonal needs. The facility is spotlessly clean and well maintained, which w... Read More

This is the second year in a row that we have rented storage at this location for seasonal needs. The facility is spotlessly clean and well maintained, which we appreciate. Jessica was extremely responsive each time I contacted her. We will rent there again next summer.

storage unit was very clean. Manager Dana was quite helpful in all aspects. Very grateful!

Jessica was beyond helpful. I highly recommend storing with this company. Very secure location and great staff to answer just about any question. Jessica, again... Read More

Jessica was beyond helpful. I highly recommend storing with this company. Very secure location and great staff to answer just about any question. Jessica, again, was an amazing person to work with during this process. Store with them and you won’t regret!

I was helped by Dana, it was a great experience. You cant beat that first month deal.

Great experience. Jessica was super helpful...would definitely recommend!

National Storage Traverse City is awesome! Very neat & clean. Dana the manager is extremely attentive & super helpful. If you need a storage rental, shop here y... Read More

National Storage Traverse City is awesome! Very neat & clean. Dana the manager is extremely attentive & super helpful. If you need a storage rental, shop here you will not be disappointed!

Unit was dry, clean, the cost was reasonable, and the property was safe and secure. The staff was easy to work with and responsive to our needs. We would use th... Read More

Unit was dry, clean, the cost was reasonable, and the property was safe and secure. The staff was easy to work with and responsive to our needs. We would use this facility again.

Facility is nice with very friendly and helpful staff!

DANA WAS ABSOLUTELY FABULOUS, SO HELPFUL IN SO MANY WAYS, MOVING FROM WISCONSIN TO MICHIGAN AND EVERYONE KNOWS WHAT A PAIN MOVING IS!! I WAS IN PANICK MODE TO F... Read More

DANA WAS ABSOLUTELY FABULOUS, SO HELPFUL IN SO MANY WAYS, MOVING FROM WISCONSIN TO MICHIGAN AND EVERYONE KNOWS WHAT A PAIN MOVING IS!! I WAS IN PANICK MODE TO FIND A STORAGE UNIT, DANA HAD A 10X30 THAT CAME AVAILABLE JUST IN TIME FOR US!! AGAIN HER MANAGMENT SKILLS AMD CUSTOMER FRIENDLY ATTITUDE REALLY STAND OUT AND ARE SECOND TO NONE!! THANKS AGAIN CRAIG AND DIANE JONES!!

Very kind and nice people. The manager was very nice and helpful. Would not go anywhere else

I have never used storage before. I called and spoke with Olivia and she was very helpful. She answered all my questions thoroughly. She has such a positive att... Read More

I have never used storage before. I called and spoke with Olivia and she was very helpful. She answered all my questions thoroughly. She has such a positive attitude! I loved working with her. When I am ready to rent I will definitely rent here. Amazing staff!

Amazing service and super helpful!! Great location, clean and professional friendly staff. It took 5 mins to get paperwork set up. Highly recommended!!

I got helped by Olivia, and she was very professional and kind and was happy to help me. I liked how clean and easy and nice my experience was and I would for s... Read More

I got helped by Olivia, and she was very professional and kind and was happy to help me. I liked how clean and easy and nice my experience was and I would for sure recommend this business to anyone!

I went in with some questions about a unit and Olivia answered all my questions she was such a great help I definitely look forward to seeing her when I go back... Read More

I went in with some questions about a unit and Olivia answered all my questions she was such a great help I definitely look forward to seeing her when I go back .

Olivia was super helpful in helping me look at some units! I will definitely go back and ask for her again!

I came in looking for a unit and I was helped by Olivia. She was very helpful and professional in the whole process! Great service and clean environment!

Very friendly and the units are secure and clean!

I went in today and worked with Olivia on finding a unit that was right for me. She was very helpful and knowledgeable and had great customer service. I would d... Read More

I went in today and worked with Olivia on finding a unit that was right for me. She was very helpful and knowledgeable and had great customer service. I would definitely recommend coming to National Storage and working with her!

My client and I were helped by Olivia and I believe her name was Kate? It was Olivias training day but they both still remained professional and considerate. Ve... Read More

My client and I were helped by Olivia and I believe her name was Kate? It was Olivias training day but they both still remained professional and considerate. Very clean units and office and very kind staff, they also offer a half off first month policy and the units are very affordable.

The facility is clean, safe and the staff was nice

Pamela and Alec were very polite and helpful. They asked me to leave a google review but I didn't know how. Alec showed me how to do this on my smart phone. I a... Read More

Pamela and Alec were very polite and helpful. They asked me to leave a google review but I didn't know how. Alec showed me how to do this on my smart phone. I am very happy with our decision to rent a shed here. I am going to recommend them to my other step children.

Very personable and knowledgeable staff. Great location and easy in and out.

The best storage facility I've ever used (and I've stored belongings in many facilities over the past 20 years). They are secure, clean, efficient, reasonably p... Read More

The best storage facility I've ever used (and I've stored belongings in many facilities over the past 20 years). They are secure, clean, efficient, reasonably priced, and nice to work with. Definitely the best in the Traverse City area!

Signing up was easy. Payment was easy. Getting into the unit was not explained very well but facility is clean and feels very welcoming. I did call customer sup... Read More

Signing up was easy. Payment was easy. Getting into the unit was not explained very well but facility is clean and feels very welcoming. I did call customer support. They were quick to answer and very helpful

Great location, clean units, lights in units, security gate, easy open units. I think it’s a bit pricey for the gate and keypad not working the majority of th... Read More

Great location, clean units, lights in units, security gate, easy open units. I think it’s a bit pricey for the gate and keypad not working the majority of the time. I will also say that in the years that I had this unit, my price increased twice a year. Insurance is also required, you can get a discount if you have insurance elsewhere.

Although I don’t like the insurance addition to the small storage space, I did appreciate the speedy occupancy. Also, I’m doubting the space is 10 ft long; ... Read More

Although I don’t like the insurance addition to the small storage space, I did appreciate the speedy occupancy. Also, I’m doubting the space is 10 ft long; seems more like 8-1/2. But I like the fact there is a light in unit, it’s clean, and I appreciate the lower rent for the first month.

Very friendly and knowledgeable staff. Units are clean and kept in good shape. Has coded security fence around property. The only downside is the price, very ex... Read More

Very friendly and knowledgeable staff. Units are clean and kept in good shape. Has coded security fence around property. The only downside is the price, very expensive...ended up finding the same size unit for half the price.

nice but doors freeze closed in the winter

A couple of things - they no longer have anyone on-site. They are responsive over the phone, and they keep the gate maintained. My experience was they they got ... Read More

A couple of things - they no longer have anyone on-site. They are responsive over the phone, and they keep the gate maintained. My experience was they they got us in at one rate, but then raised it arbitrarily. You can get a climate controlled space elsewhere for less than a standard space here.

The customer service people are nice, but the people running the company don’t seem to care that the gate has been wide open for the last few weeks. They inst... Read More

The customer service people are nice, but the people running the company don’t seem to care that the gate has been wide open for the last few weeks. They installed a new app controlled gate access shortly after I signed my lease, raised my rates and the app has never worked. Now the gate isn’t secure. What am I paying extra for?

Had issues getting a unit rental finalized. Evidently they are experiencing staffing shortage at the Traverse City MI location. Someone in the Grand Rapids offi... Read More

Had issues getting a unit rental finalized. Evidently they are experiencing staffing shortage at the Traverse City MI location. Someone in the Grand Rapids office was supposed to call me the morning of the move. She did not call. I had movers waiting outside the gate to unload. They are $165 per hour and sat waiting for about a half hour. I was finally contacted by the person in Grand Rapids after making several calls to find out what was going on. Now I'm out that half hour of pay to the movers. I was disappointed in the fact that it was supposed to be security storage with a gate and a passcode to open the gate.......the gate was never closed. It was open every time I went to the unit. Paid more for their unit because of the added security that didn't exist.

When National Storage purchased the storage unit we had been renting for approximately 10 years, the price went up significantly with additional price increases... Read More

When National Storage purchased the storage unit we had been renting for approximately 10 years, the price went up significantly with additional price increases annually. We always paid on time and 1 particular instant, USPS didn't deliver our check. We received communication saying our payment was late. I called and said if the payment wasn't received by the next day, let me know and I would personally deliver the check. We were assessed a late payment fee and the management said there was nothing he could do about the late fee. I suggested he just take it off - he wasn't willing to budge. On a positive note, the facility was always clean and plowed out during the winter months. Because of the costliness since National Storage took over, we eventually went elsewhere.

Had issues getting a unit rental finalized. Evidently they are experiencing staffing shortage at the Traverse City MI location. Someone in the Grand Rapids offi... Read More

Had issues getting a unit rental finalized. Evidently they are experiencing staffing shortage at the Traverse City MI location. Someone in the Grand Rapids office was supposed to call me the morning of the move. She did not call. I had movers waiting outside the gate to unload. They are $165 per hour and sat waiting for about a half hour. I was finally contacted by the person in Grand Rapids after making several calls to find out what was going on. Now I'm out that half hour of pay to the movers.

HAD ISSUES WITH GATES. AFTER TALKING TO OLIVIA TODAY WE CAME TO AN AGREEMENT THAT WORKS ACROSS THE BOARD. IF ANYTHING THEY ARE WILLING TO FIX ISSUES. THANK YOU ... Read More

HAD ISSUES WITH GATES. AFTER TALKING TO OLIVIA TODAY WE CAME TO AN AGREEMENT THAT WORKS ACROSS THE BOARD. IF ANYTHING THEY ARE WILLING TO FIX ISSUES. THANK YOU FOR THE QUICK RESPONSE AND UNDERSTANDING WITH THE SITUATION. IF ANYTHING CUSTOMER SATISFACTION SEEMS TO BE A PRIORITY.

I would love to leave a 5-star review but I can't. Signing up was easy and the storage unit was clean and well let. Drive-up access made it easy to use. The tw... Read More

I would love to leave a 5-star review but I can't. Signing up was easy and the storage unit was clean and well let. Drive-up access made it easy to use. The two problems I had were: 1) getting a U-haul truck stuck because they did not plow. 2) I called to inform them I had vacated the unit. The lady told me she would annotate it. Two days later I received a calling asking if I'd vacated the unit.

Storage space itself was nice. However the gate was broken multiple times for an extended period of time while we were using the unit. They also raised the pric... Read More

Storage space itself was nice. However the gate was broken multiple times for an extended period of time while we were using the unit. They also raised the price $25 with no notice of their rates going up. Staff was helpful when we did need them

Under it's prior ownership and name of Safe Harbor, this was absolutely the best storage facility in Traverse City. After being taken over by National Storage t... Read More

Under it's prior ownership and name of Safe Harbor, this was absolutely the best storage facility in Traverse City. After being taken over by National Storage the prices increased dramatically and continuously while and the site has become neglected. There are large spider webs forming on the outside of the buildings, signage is starting to fall down, lights are broken or missing and the facility is starting to appear rather run down. There is no longer an on-site office or manager to speak with in person. My storage rent for a 10' x 10' unit was $67/month, unchanged, for years. Upon being taken over by National Storage it immediately increased to $108/month and has gone up consistently to now costing me $155/month. When I questioned the over-inflated prices with respect to advertised pricing online, I was told I could end my current lease and move into a different unit and they would honor their internet prices--but only with the hassle of moving all my belongings to another unit or facility. They increase rent regularly with no justification. Sadly this large chain has ruined what was a previously clean, safe, and great little storage facility. I would not recommend National Storage.

I've been trying to make a payment for weeks. They never answer the phone and wait days or weeks to call back when I leave a message. Then I owe more because I ... Read More

I've been trying to make a payment for weeks. They never answer the phone and wait days or weeks to call back when I leave a message. Then I owe more because I could not get through any person or device to pay them. The last few weeks, the kiosk has been freezing up when I try to pay. They added $100 to my bill without notice to "remove it from the auction list". Every time I go to the office, it's dark, locked and no one is there to answer the door. I've tried to pay the day my bill is due, but the self-pay kiosk said I had a $0 balance, then the next day I was charged a $20 late fee. I have family heirlooms in that unit that I am probably losing because I have no way to actually submit the payment I have. The gates never work, the new app they make you use is always rejecting my log in info, payment info, and gate code. So when I have a $0 balance I still have no access to my own belongings, then they dodge communication until they've tacked on so many mysterious "fees and charges" that I can't afford to even move my stuff out.

I started renting here when it was safe harbor. The price doubled while I had a unit after National Storage took over. The gate almost never functions. So you a... Read More

I started renting here when it was safe harbor. The price doubled while I had a unit after National Storage took over. The gate almost never functions. So you are either locked out or it is left open. I had insurance the entire time and despite submitting my paperwork I was still charged their insurance fee. They charge you for everything, even your bill. Would not recommend.

Extremely bad experience here. I do not recommend in any way, shape, or form. They might sound all smiley when you come in to rent, but I would not trust thes... Read More

Extremely bad experience here. I do not recommend in any way, shape, or form. They might sound all smiley when you come in to rent, but I would not trust these people. They are disingenuous, and dishonest, and I have nothing nice to write about them. I would never, ever rent here again, ever!

Horrible. Dishonest and unethical. If I could give less than a star, I would. I would NOT rent here again ever. New owners, new management make this a definite ... Read More

Horrible. Dishonest and unethical. If I could give less than a star, I would. I would NOT rent here again ever. New owners, new management make this a definite NO! Don't be fooled by their friendly demeanor when they're trying to acquire a new renter. It's a facade. Not recommended to anyone ever.

Actually if I could give zero stars I would. This is hands down the worst storage I have ever had to deal with. The manger is horrible and always late. Their ga... Read More

Actually if I could give zero stars I would. This is hands down the worst storage I have ever had to deal with. The manger is horrible and always late. Their gates never work. Which is why the manger being on time is an issue. I am consistently having to shut crews down or have crews start late due to the gates never working. I have storages across the nation and this one is the worst. I have asked for the owners number or someone the manager answers to and she always says I'm in charge. Well if you are in charge then fix your gates. Rest assured we will be taking our business someplace else very soon. If you don't care when you get to your stuff or about access like you are supposed to have then by all means store here. If you are wanting to have access and know the gates will work when needed avoid this place like the plague.