National Storage - Livonia North

The gentleman working there was so helpful. He helped me get the storage space I needed and answered all my questions. I had to keep calling back and he was so ... Read More

The gentleman working there was so helpful. He helped me get the storage space I needed and answered all my questions. I had to keep calling back and he was so nice about it.

Brianna was very helpful and made sure that I was taken care of. She went above and beyond to make sure that everything was right with my rental. Very pleased ... Read More

Brianna was very helpful and made sure that I was taken care of. She went above and beyond to make sure that everything was right with my rental. Very pleased with my experience.

Very nice clean facility, any questions or concerns are answered quickly, I would definitely rent through them again if needed

Megan helped me with the second storage. National storage has been very good ? to me. In a real-time need. Excellently recommended.

I rented a storage space from National Storage online. When I went to view the space, I realized that it was not a temperature controlled unit and it also was n... Read More

I rented a storage space from National Storage online. When I went to view the space, I realized that it was not a temperature controlled unit and it also was not large enough. Adam was kind enough to upgrade us to a temperature controlled unit and also went above and beyond to give us a larger space at no extra charge. I really appreciate this because moving is not only tiring but stressful as well. Thanks again Adam

I rented a 10 x 10 unit on 11/18/23 and had questions. I called before renting and Megan was GREAT! She was pleasant, informative, and gave the best customer s... Read More

I rented a 10 x 10 unit on 11/18/23 and had questions. I called before renting and Megan was GREAT! She was pleasant, informative, and gave the best customer service!! Thanks Megan!

I am very happy with my experience with National Storage. I was able to make arrangements for a newer larger storage unit, notify them of the completion of my ... Read More

I am very happy with my experience with National Storage. I was able to make arrangements for a newer larger storage unit, notify them of the completion of my move out from my prior unit, and even get the assistance I needed when I was trying to lock my new unit, all by phone. Thank you.

Very clean and secure facility.. Vietnam Veterans of America did a pickup for me.

I have multiple units here its always clean if I've ever had any issues they were address quickly extremely professional and friendly staff most definitely refe... Read More

I have multiple units here its always clean if I've ever had any issues they were address quickly extremely professional and friendly staff most definitely referring someone if they needed a storage facility

incredibly friendly staff reps over the phone. more than willing to assist customers with their needs. manager was amazing in helping me with my unit. Thank you... Read More

incredibly friendly staff reps over the phone. more than willing to assist customers with their needs. manager was amazing in helping me with my unit. Thank you Jack for your wonderful service!

Megan Deaner Did a great job helping me organize everything. She was really helpful and stayed on the phone until everything worked out. Thank you wonderful ser... Read More

Megan Deaner Did a great job helping me organize everything. She was really helpful and stayed on the phone until everything worked out. Thank you wonderful service.

Adam was very helpful, moved very swiftly, my reservation was made at another location, I came straight over, filled out my paper work and had my storage this a... Read More

Adam was very helpful, moved very swiftly, my reservation was made at another location, I came straight over, filled out my paper work and had my storage this all took under 10-15 mins! 10x20 storage and I was able to catch a great deal for my first! Highly recommended ! Thanks Adam and the national storage team!!

This storage company's Associates that work here are absolutely Amazing Jene the representative and Chris helped me get into my unit after hours also Adam helpe... Read More

This storage company's Associates that work here are absolutely Amazing Jene the representative and Chris helped me get into my unit after hours also Adam helped correct my pass code. If I could give 10 ?' s I would have. Thank you for your Amazing services and keep it up!

The best storage place I have used. Great customer service and the grounds are well kept. It was easy and safe to enter during various hours of the day. I will ... Read More

The best storage place I have used. Great customer service and the grounds are well kept. It was easy and safe to enter during various hours of the day. I will definitely recommend National Storage.

My experience was great. Adam the clerk was awesome. The unit has easy access in and out. Very clean. I highly recommend National storage.

Adam made a very difficult situation smooth and seamless! He even stayed after hours a bit to complete my rental agreement! I can not recommend this place, and ... Read More

Adam made a very difficult situation smooth and seamless! He even stayed after hours a bit to complete my rental agreement! I can not recommend this place, and Adam, enough!

January 05, 2023 RE: Livonia-North Location Dear National Storage Centers, Thank You for The Professionalism of Property Office Manager Stephen Clark and The... Read More

January 05, 2023 RE: Livonia-North Location Dear National Storage Centers, Thank You for The Professionalism of Property Office Manager Stephen Clark and The Staff at National Self Storage Centers, Livonia-North, 28153 Eight Mile Road, Livonia, Michigan, 48152. The Best To All of The National Storage Centers in The New Year and Always (God Bless You All) The Morgan Family Storage Renters (Since 2018)

I have done business here recently, and I must say that I was really satisfied with the customer service that I was given by the employee, Stephen. I am very ve... Read More

I have done business here recently, and I must say that I was really satisfied with the customer service that I was given by the employee, Stephen. I am very very paranoid when it comes to my personal valuables and putting them in storage, but Stephen made me feel comfortable and assured that I am in good hands. I highly recommend this facility and their services to anyone that are looking for units to reserve.

Fantastic storage facilities, friendly and helpful team, great manager on site Stephen.

Reserved a unit and received a follow up call within an hour asking if I had any questions, concerns or needs. The following day reached out to pick up keys and... Read More

Reserved a unit and received a follow up call within an hour asking if I had any questions, concerns or needs. The following day reached out to pick up keys and a very nice woman answered and set everything up very quickly and efficient. I am confident in not just the unit I am renting, but the employees that work there. Extraordinary customer service couldn't ask for a better experience. Highly recommend.

Stephen Clark is wonderful, very professional and knowledgeable. This made a very smooth transition.

Great customer service from Stephen and the place was always quiet and clean

Great customer service from Stephen and the place was always quiet and clean

I couldn’t of had a better experience! The staff is incredibly helpful and friendly! Highly recommend to anyone who is looking for a nice, clean, safe facilit... Read More

I couldn’t of had a better experience! The staff is incredibly helpful and friendly! Highly recommend to anyone who is looking for a nice, clean, safe facility to store your items!

This place is awesome. Stephen offered the customer service I’ve received in a long time. He explained the process very clearly. The facility and unit were ve... Read More

This place is awesome. Stephen offered the customer service I’ve received in a long time. He explained the process very clearly. The facility and unit were very clean. Awesome ??

Love this Storage facility! Very clean and secure. The manager is the absolute best. He has great customer service skills and was very helpful!

Great service and the property is always clean.

Always pleased with the customer service here, especially from Stephen. He goes above and beyond, thoroughly answers any questions I may have, and is always i... Read More

Always pleased with the customer service here, especially from Stephen. He goes above and beyond, thoroughly answers any questions I may have, and is always in a pleasant mood!

This is the cleanest place I’ve ever rented storage from

I can't thank Stephen enough for the phenomenal customer service. very knowledgeable, was able to answer all my questions and concerns with ease. I highly recom... Read More

I can't thank Stephen enough for the phenomenal customer service. very knowledgeable, was able to answer all my questions and concerns with ease. I highly recommend this place. Clean,very respectful staff,good pricing...

I had such an excellent experience coming to this facility. I was met by a store clerk, Stephen Clark, and all of my questions were answered thoroughly and posi... Read More

I had such an excellent experience coming to this facility. I was met by a store clerk, Stephen Clark, and all of my questions were answered thoroughly and positively. It was my first time needing to use a storage unit so I was kinda nervous because I was uncertain on what to do but mr. Clark made this experience very easy going. I strongly recommend this location for anyone that needs to purchase a storage unit. Keep up the great work National Storage Center(Livonia North) with hiring top tier professionals and making customer service a priority.

This place is great. I highly recommend this location. The prices are good and management ( Mr. Stephen) is so nice and respectful. This location is clean and ... Read More

This place is great. I highly recommend this location. The prices are good and management ( Mr. Stephen) is so nice and respectful. This location is clean and adhere to covid regulations.

This place is amazing, facility is clean and secure! Definitely recommend National Storage!

Great place. Clean, well kept, well lit. Steven and the staff are top-notch.

**UPDATE** Since leaving this review, I have been in contact with the regional manager. We have worked together to find a reasonable solution that works for bot... Read More

**UPDATE** Since leaving this review, I have been in contact with the regional manager. We have worked together to find a reasonable solution that works for both of us. I am updating my two stars to five because of this. I absolutely hate being the person who comes online to publicly air issues, but unfortunately it seems this is the only avenue I have left. I rented a 5x10 unit, and upon moving items into the unit discovered the insulation above was a balloon of water, that shortly after started leaking. I went to the office to notify Stephen. He tried to get ahold of the regional manager, but was unsuccessful so he allowed me to move my times to a 10x20, which was the only unit available. Thankfully I had help moving that day, and had a truck available to me, so we were able to move my items. Days later I hear from from Stephen. He was SO kind and accommodating. He offered a 10x10 unit, which sounds like a compromise, except I no longer have the moving help or truck available. The regional manager said they would absolutely not budge on price for the unit I had to move my items to. I asked if I could speak to her directly, but was never given her number or an email I could contact her with. At this point- they are expecting me to either pay full price, move my items for a THIRD time, and will not be hiring moving help or a truck for me to move my items with. I can not afford to take additional time off work to accommodate them for a storage unit that was not up to par when I moved into it. The unit I originally rented was 117, I was also able to see 111 had significant water hanging within the insulation also. I am curious to know what solutions they offered the units between, 113 &115. Do the renters of those units know their items could be ruined? Did they offer them to move into a different unit? If there are numerous customers being effected, how has a more appropriate solution not been presented? According to their mission statement they adhere to "the ability to work with our valued customers," yet I did not experience this. Instead of 1 star, I am giving 2, because Stephen has been kind, and understanding. Also, the facility is very clean!

Stephen Clark (livonia north)is accommadating in anything that I have asked of him. His customer service is superb. Great guy. He's a keeper.

Stephen was very diligent in his reminder calls and the property was always clean and the unit was dry throughout the winter

Ran out of space in my current unit. Stephen made it very easy and was very helpful in helping me find another unit to store my extra things. He also gave me in... Read More

Ran out of space in my current unit. Stephen made it very easy and was very helpful in helping me find another unit to store my extra things. He also gave me information on what I was doing wrong with securing my storage unit. This place is not only tightly secure, but clean and very easy to get to. No need to go inside. Quick drive up and drop off. Thank you very much Stephen for your help. Will be using this place for a long time to come.

Stephen has been such a tremendous help! He displays top-tier professionalism, and is always accommodating and pleasant.

Friendly and Clean. Manager Mr. Clark was very knowledgeable and professional. I would recommend this facility to other businesses.

Stephen was extremely helpful. We appreciate his professionalism and courtesy. Will recommend to everyone we know.

Thank you Stephen providing such amazing customer service. You made a difficult transition during a difficult time a little easier. I appreciate you and hope th... Read More

Thank you Stephen providing such amazing customer service. You made a difficult transition during a difficult time a little easier. I appreciate you and hope the company recognizes your efforts and dedication.

First and foremost I would like to thank Stephen for always treating me like family. He makes sure he keeps an eye on his business! Clean friendly and affordabl... Read More

First and foremost I would like to thank Stephen for always treating me like family. He makes sure he keeps an eye on his business! Clean friendly and affordable, this is where your belongings are safe! Ebony and Kirstin make my day every time!

Initially I was confused because there was nobody on site and the kiosk was a bit frustrating but once I spoke to a manager over the phone everything went smoot... Read More

Initially I was confused because there was nobody on site and the kiosk was a bit frustrating but once I spoke to a manager over the phone everything went smoothly. He was very helpful

Well we registered online and by telephone to reserve a drive up unit and received confirmation, however when we arrived, the drive up unit we reserved was give... Read More

Well we registered online and by telephone to reserve a drive up unit and received confirmation, however when we arrived, the drive up unit we reserved was given to another individual ( that’s the bad ). However arrangements were made and issue resolved by allowing us to attain a ground level drive up unit at the sister storage, which went smooth and excellent, staff was friendly and helpful and fast! We are very happy! Rob V

Stephen and his team are very kind and helpful. They always do their best to keep the area clean. Thank you

Edit:just recently lost my key to my unit and was told when I called that I would have to hire a locksmith myself to break the lock. For one that doesn't sound ... Read More

Edit:just recently lost my key to my unit and was told when I called that I would have to hire a locksmith myself to break the lock. For one that doesn't sound very smart at all as I could tell them to open any storage unit I wanted and for two this happened to me about a year ago and they had someone come in and do it themselves. Everything's been pretty easy since I got a storage unit here, downgradedand process was very easy and I even got a prorate for the few days I had left on my current unit, management was very nice and informative. Don't know how the whole automated thing they are starting is going to work though

I absolutely hate being the person who comes online to publicly air issues, but unfortunately it seems this is the only avenue I have left. I rented a 5x10 uni... Read More

I absolutely hate being the person who comes online to publicly air issues, but unfortunately it seems this is the only avenue I have left. I rented a 5x10 unit, and upon moving items into the unit discovered the insulation above was a balloon of water, that shortly after started leaking. I went to the office to notify Stephen. He tried to get ahold of the regional manager, but was unsuccessful so he allowed me to move my times to a 10x20, which was the only unit available. Thankfully I had help moving that day, and had a truck available to me, so we were able to move my items. Days later I hear from from Stephen. He was SO kind and accommodating. He offered a 10x10 unit, which sounds like a compromise, except I no longer have the moving help or truck available. The regional manager said they would absolutely not budge on price for the unit I had to move my items to. I asked if I could speak to her directly, but was never given her number or an email I could contact her with. At this point- they are expecting me to either pay full price, move my items for a THIRD time, and will not be hiring moving help or a truck for me to move my items with. I can not afford to take additional time off work to accommodate them for a storage unit that was not up to par when I moved into it. The unit I originally rented was 117, I was also able to see 111 had significant water hanging within the insulation also. I am curious to know what solutions they offered the units between, 113 &115. Do the renters of those units know their items could be ruined? Did they offer them to move into a different unit? If there are numerous customers being effected, how has a more appropriate solution not been presented? According to their mission statement they adhere to "the ability to work with our valued customers," yet I did not experience this. Instead of 1 star, I am giving 2, because Stephen has been kind, and understanding. Also, the facility is very clean!

Such a bummer. I have 2 units, the location is great and the customer service was fantastic. Since I’ve had the units (2 years) they have turned into all virt... Read More

Such a bummer. I have 2 units, the location is great and the customer service was fantastic. Since I’ve had the units (2 years) they have turned into all virtual and increased the rates by $100 causing the units to be impossible to afford. Guess I’m looking for a new location.

If you like your rate going up yearly then this is your place. Paid probably 150 when it was cube smart then national bought it price went up now come Aug... Read More

If you like your rate going up yearly then this is your place. Paid probably 150 when it was cube smart then national bought it price went up now come August its going to be $225 its not even 24 hour access I have a 10 by 20

FIX THE GATE TO THE ENTRANCE! it's been broken for nearly a week! I spend more here than for rent, and the longer you're here the more they charge you. About 50... Read More

FIX THE GATE TO THE ENTRANCE! it's been broken for nearly a week! I spend more here than for rent, and the longer you're here the more they charge you. About 50 every year. Plus since it's not cubesmart now when you pay your bill they charge you 10 for a convenience fee, nothing about this place is convenient. Install some mirrors on the corners, I've almost been t boned numerous times when people come flying in and I'm trying to load my stuff in my unit