National Storage Jenison - Port Sheldon

great experience I was able to complete my whole move in paperwork over the phone and it was super easy. The customer service was also very friendly and helpful... Read More

great experience I was able to complete my whole move in paperwork over the phone and it was super easy. The customer service was also very friendly and helpful. I have used them before for storage and I am sure I will use them again, if I ever need it. The facility is always clean and I like the idea that no one can get in after 10pm. Its a very nice piece of mind.

Amanda is wonderful. She was so helpful with finding the size unit that was perfect for me. We did everything over the phone and it was seamless. This was the e... Read More

Amanda is wonderful. She was so helpful with finding the size unit that was perfect for me. We did everything over the phone and it was seamless. This was the easiest part of my move.

Amanda is a great girl she made sure my experience was easy and she was very helpful!

Amanda is a great girl she made sure my experience was easy and she was very helpful!

Very pleasant experience leasing a storage space, Amanda made the process very easy. Would recommend to anyone who would have a need for storage space.

Amanda, Mgr, is great to work with. Very customer focused, especially during their construction expansion. She helped make downsizing go smoothly.

I was in need of storage space and had the pleasure with working with the Amanda, the manager at the port Sheldon location! She was great in communicating and o... Read More

I was in need of storage space and had the pleasure with working with the Amanda, the manager at the port Sheldon location! She was great in communicating and overall people skills! She was always available to answer any questions or take care of any problems no matter day of the week. I look forward to working with her in the future as she has earned my loyalty and gratitude. Overall great experience and recommend her location to anyone that needs extra storage space! Great facility and great support staff! Thank you

Wow, what a clean, safe place to store our furnishings as we began our move to Hudsonville. We were impressed with the fact that it was inside storage for a gre... Read More

Wow, what a clean, safe place to store our furnishings as we began our move to Hudsonville. We were impressed with the fact that it was inside storage for a great price and like I said was very neat and clean inside and out of the buildings. We felt our belongings were safe!

Have been working with the property manager, Amanda for over 10 years at this location. She is very meticulous and is extremely customer focused.

Everything I could ask for. Facility is top notch, very clean, competitive prices, and in terms of customer service Amanda was very competent, efficient, and an... Read More

Everything I could ask for. Facility is top notch, very clean, competitive prices, and in terms of customer service Amanda was very competent, efficient, and an absolute pleasure to deal with.

Amanda is phenomenal! I've never had a problem with billing or the unit itself. I would not recommend going through corporate at all, my initial experience with... Read More

Amanda is phenomenal! I've never had a problem with billing or the unit itself. I would not recommend going through corporate at all, my initial experience with them was poor. If you go to the location or call the office directly, Amanda is so nice and knowledgeable and helpful, generally a wonderful human. Highly recommend.

I was in a crunch, I reserved one day and was moved in the next. The space is climate controlled and indoor, I like that the units aren’t accessible from outs... Read More

I was in a crunch, I reserved one day and was moved in the next. The space is climate controlled and indoor, I like that the units aren’t accessible from outside. Staff was super helpful- they called me to set up the details on my account so that I could move my stuff whenever was convenient for me that day. I didn’t have a lock and I was able to purchase one, it was in the unit upon arrival. Insurance started at $12 a month for $3000 of coverage and though it is required, I think it is a great thing. Most affordable space near me, and clean.

Amanda rocks! This is the 3rd spring I’m working with Amanda to rent a storage u nit and the experience is always A1 with a simple phone call that sets every... Read More

Amanda rocks! This is the 3rd spring I’m working with Amanda to rent a storage u nit and the experience is always A1 with a simple phone call that sets everything up!

Amanda and Bree were so customer friendly. They helped us navigate the right storage unit. We are very appreciative.

Super simple to use and no worry or hassle. Keys were in unit when we arrived. Clean and new facility.

I can't say enough about the service from National Storage and more specifically Amanda!!! She not only text me my information after I forgot it, she made sure ... Read More

I can't say enough about the service from National Storage and more specifically Amanda!!! She not only text me my information after I forgot it, she made sure I had everything I needed before leaving for the day...or so she thought. My husband and I realized after hours, that we needed another lock, of course being in a pickle I inappropriately texted her even though she was off duty and there she was. She told me she stashes locks for emergencies and walked us thru how to find it. Then she followed up on Monday (we moved on a weekend) to make sure everything went smooth. I think it's more important to mention she did all of this for a customer that was downsizing their account from 2 units to 1, cutting my bill more than half. I can't say enough about Amanda's service and would recommend this place to anyone in need. Prices are fair, units are clean, facilities are very nice and service is EXCELLENT!!!

Nothing but a great experience here while storing items for multiple months after an out-of-state move. No surprises, communication was great from initial inqui... Read More

Nothing but a great experience here while storing items for multiple months after an out-of-state move. No surprises, communication was great from initial inquiry all the way through move out and account/unit closure. Climate control was always on, facility was always accessible during expected hours, and no evidence of critters, moisture, or other potentially damaging threats. Sometimes, it's just nice to be able to have the assurance that you are getting what's advertised and what you're paying for and not have to think twice about it. That's the experience we received here from National.

Amanda at the local Jenison office has been very helpful in arranging this rental; including the explanation of e signature.

Very polite staff, clean buildings. Not to forget the make it easy with uhaul services.

So far it's been a great move in! I'm planning on staying for quite awhile as long as it's affordable

•Quick and Easy Sign Up •Reasonable Prices •Office Manager was very polite and genuinely friendly

We are very happy with our experiences with the Jenison Storage. Amanda has been extremely helpful!

Awesome experience Amanda was super friendly, very professional. I will recommend this to everyone I know.

We worked with Amanda and she was very friendly and helpful! She took alot of time with us and was very pleasant to work with.

Easy set up, clean inviting office and storage unit.

Excellent service! Very friendly and knowledgeable. Highly recommend:)

Clean facility, always prompt with communications and exceedingly helpful. Wish they were in more states, I'd use them exclusively.

Good pricing. First floor access. Great customer service!

We have had a storage space for some time now , and the Jenison manager has ALWAYS been VERY helpful. We run a local real estate company and we would also throu... Read More

We have had a storage space for some time now , and the Jenison manager has ALWAYS been VERY helpful. We run a local real estate company and we would also throughout National Storage name to our clients for their storage needs.

Staff was a pleasure to work with. Nothing but good experiences.

I've had a fantastic experience working with Amanda over the years. I moved in March of 2013 for my business and have worked with her since I have moved in. Lot... Read More

I've had a fantastic experience working with Amanda over the years. I moved in March of 2013 for my business and have worked with her since I have moved in. Lots of changes have occurred but with her help, it has all went very well.

Great place, great manager

Uhaul screwed up our reservation. Obviously this wasn't the fault of this place. Amanda took care of us and got us a truck. It could have been a disaster for us... Read More

Uhaul screwed up our reservation. Obviously this wasn't the fault of this place. Amanda took care of us and got us a truck. It could have been a disaster for us since we needed to truck to move and could only do it that day. We are so grateful to her for helping us out.

Had a very good experience. Kellie helped me sort out any issues I had.

Super clean! Friendly staff! I like it better than the last place I used because of the indoor setting! I feel my things are safer and that there is less chance... Read More

Super clean! Friendly staff! I like it better than the last place I used because of the indoor setting! I feel my things are safer and that there is less chance of critters because they have so many preventive measures out.

5 Star customer service hands down! Amanda was super helpful at helping us find the best storage for our business.

Amanda was super friendly and very helpful. Units are clean and climate controlled.

Great friendly service and was able to help me when I was in a bind at the last minute!! Storage area is clean and well maintained

Amanda was very helpful in the office and it is a clean storage area to keep my things!

Great service! Amanda was very helpful.

Climate controlled. We check on our items often. No moisture, no mildew. It is perfect!

Clean, well maintained, secure facility with reasonable rates.

Great office, helpful and timely!

Staff was friendly at the Jenison location and if it was needed I would definitely return to rent again. I think that the staff went above their duties at one p... Read More

Staff was friendly at the Jenison location and if it was needed I would definitely return to rent again. I think that the staff went above their duties at one point to make sure that we were satisfied with services.

Nice clean place ?..helps to have the carts and dumpsters

These are clean units and good customer service, but I don’t like the fact I have been with them less than a year, 4 months to be exact and they raised my ren... Read More

These are clean units and good customer service, but I don’t like the fact I have been with them less than a year, 4 months to be exact and they raised my rent $25 already without my knowledge and said they can just do that via the small print in the contract, so beware the CONTRACT you sign isn’t locking in a price, just the unit and it’s funny they raised it without any heads up or warning. Which in my world is bad business! And I will be looking for different options!

My last month was paid in full and was out by the 7 th of the month and didn’t get a refund for the remainder of the month when I was told I would if I was ou... Read More

My last month was paid in full and was out by the 7 th of the month and didn’t get a refund for the remainder of the month when I was told I would if I was out before the 15 th. But overall not a bad place.

I was directed to this company for a U-Haul truck rental. I set everything up and it all looked great for the moving day my daughter needed the truck for. How... Read More

I was directed to this company for a U-Haul truck rental. I set everything up and it all looked great for the moving day my daughter needed the truck for. However, I later received a call (from U-Haul but not from this compnay) telling me that no trucks are at this Jenison business location, and that I would need to drive over a half hour away in order to pick up a truck. So basically National Storage Center is a U-Haul reseller, but they do not have any inventory, and even if you setup a rental with them you will likely have to drive quite some distance to get your truck and drop it back off. I mean, why even bother trying to pick out a local pickup location when you will ultimately have to drive to a main U-Haul hub in a big city anyway. Very frustrating and disappointing. Call National Storage Center in Jenison for self storage, but I think you can skip them if you are looking to rent a U-Haul truck. :-(

I was told 24hr access... Not true at all. I guess ill find a better place for service. As a third shift worker my nights are days.

Decent price for storage but you can never get a hold of anybody here. Every time I've ever needed help or assistance I can never get a person on the phone or i... Read More

Decent price for storage but you can never get a hold of anybody here. Every time I've ever needed help or assistance I can never get a person on the phone or in person to help. I do not recommend this company or using them for storage. UPDATE: They changed their systems and now everything is worse so much worse. I cant even login to make a payment and will now have to find a time somebody is actually in their office which always seems to be empty.

Ridiculous you can't get a hold of anyone went down to show ? for unit my boyfriend got no one in the office dark as night. 24hr with both of us calling and no ... Read More

Ridiculous you can't get a hold of anyone went down to show ? for unit my boyfriend got no one in the office dark as night. 24hr with both of us calling and no response. How is this place in business absolutely unprofessional

Decent price for storage but you can never get a hold of anybody here. Every time I've ever needed help or assistance I can never get a person on the phone or i... Read More

Decent price for storage but you can never get a hold of anybody here. Every time I've ever needed help or assistance I can never get a person on the phone or in person to help. I do not recommend this company or using them for storage

I wasn’t gonna do a review because didn’t really have any opinions on it, but I decided to after the 16 emails I got within the past three days about them n... Read More

I wasn’t gonna do a review because didn’t really have any opinions on it, but I decided to after the 16 emails I got within the past three days about them needing a review for this so I’m just gonna give one star out of an annoyance

Your spaces are not accurately marked. There are no defining parking lines in the lot. We were not told that you need to back in from the street. The spot w... Read More

Your spaces are not accurately marked. There are no defining parking lines in the lot. We were not told that you need to back in from the street. The spot we believed was ours is partially occupied with a boat that has thrown tires on the ground d around it. We are frustrated and very disappointed and will attempt to contact someone when you office eventually opens.

They were not open, couldn't get anyone on the phone, had to stand out in the cold to look at the phone # on the window. U-haul didn't know this place was no lo... Read More

They were not open, couldn't get anyone on the phone, had to stand out in the cold to look at the phone # on the window. U-haul didn't know this place was no long open. U-haul needs to keep better track of their rental places. The guy Robert I talked to at reservation for U-haul had just his computer screen to tell him standard things not what was happening in real time..