National Storage - Alpine

It was easy to move in online, and Delaney was very helpful and friendly when showing me to my unit

I’ve had a fantastic experience with National Storage, thanks to their exceptional staff, especially Delaney. She is always quick to respond to any concerns, ... Read More

I’ve had a fantastic experience with National Storage, thanks to their exceptional staff, especially Delaney. She is always quick to respond to any concerns, communicates clearly, and consistently goes above and beyond with her courteous service. Highly recommend!

It doesn't get any easier than this. The whole online process only took about 2 minutes from start to finish.(only because I type slow.) This place is clean, se... Read More

It doesn't get any easier than this. The whole online process only took about 2 minutes from start to finish.(only because I type slow.) This place is clean, secured, friendly, and their prices are damn near unbeatable......Word??

Very easy process to sign up. Delaney was super helpful!!!

Great staff, friendly and helpful. The facility is clean. It met my needs. So far I am a happy camper.

Stacey did a wonderful job giving me a tour of the storage units also lighting is great!

Very helpful in providing advise as to space needed and taking care of registration and lease on-line. Phone call and sign lease took leas than 15 minutes.

Stacey is so helpful anytime we need assistance! By far the best storage experience we have ever had!

So far it’s great! My unit was easy to find and I really appreciate the lock in my unit.

Amazing customer service and we were able to aquire a space the same day we went to check the place out

The lady who helped me today was so amazing. She went above and beyond giving me a tour, storage solutions, and even where to buy the cheapest boxes and was so ... Read More

The lady who helped me today was so amazing. She went above and beyond giving me a tour, storage solutions, and even where to buy the cheapest boxes and was so pleasant. The storage unit itself is super clean, temperature controlled, easy to get to and even smells nice.

Delaney was always very helpful and willing to answer any questions I had. Great customer service! Their storage units were large, clean and just what I was lo... Read More

Delaney was always very helpful and willing to answer any questions I had. Great customer service! Their storage units were large, clean and just what I was looking for. I also liked the 24 hr access for deliveries.

They were fast, courteous, and helpful during the already stressful times of downsizing and moving!

I moved into a unit a few months ago and Delaney helped me out with the rental.she was more than helpful and very nice to talk with. I just upgraded to a bigger... Read More

I moved into a unit a few months ago and Delaney helped me out with the rental.she was more than helpful and very nice to talk with. I just upgraded to a bigger unit last week and she went over a beyond to help me with my unit. I will continue to rent here and refer people as well. Very clean and safe. Thank you Delaney for all your help.

Everyone was very professional and made sure I knew what was going on along with responding to my issues timely.

Great place to rent. Safe and secure. Delaney is great and they offer a wide variety of unit options.

Megan is the Best CSR!! I had to book a storage unit in Michigan from my home in Florida. She alleviated all of my concerns over the logistics of the long dis... Read More

Megan is the Best CSR!! I had to book a storage unit in Michigan from my home in Florida. She alleviated all of my concerns over the logistics of the long distance transaction, got me a better rate than I was expecting, set up the payment, gave me all the information on the unit that I could pass along to my friend who delivered my furniture to the storage unit. He had zero problems with getting everything into the unit and getting it securely locked. I am currently using one of the climate controlled units.

This facility is very clean and the staff are top notch you can tell they really care about the work they do. If you are looking to get a storage unit in alpine... Read More

This facility is very clean and the staff are top notch you can tell they really care about the work they do. If you are looking to get a storage unit in alpine I highly suggest national storage!

Thank you, Delaney, for assisting me on the phone today. Got a lot of my questions answered and even some things answered I didn't even think about asking! Grea... Read More

Thank you, Delaney, for assisting me on the phone today. Got a lot of my questions answered and even some things answered I didn't even think about asking! Great service!

Started with a pleasant phone call with getting us set up with a storage unit. Then again when I arrived to get set up was great. I was shown where my unit woul... Read More

Started with a pleasant phone call with getting us set up with a storage unit. Then again when I arrived to get set up was great. I was shown where my unit would be and all the information too.

Awesome place to get a unit, very clean safe environment. Even the restrooms are very clean and nowadays that is very rare. The ladies at work here awesome peo... Read More

Awesome place to get a unit, very clean safe environment. Even the restrooms are very clean and nowadays that is very rare. The ladies at work here awesome people always have great attitudes. And they always a respectful ask you how you're doing, shows they got good customer service here. Hands down in the l pine area this is the best place to get a storage unit. Hey get all 5 stars plus 5 more for being awesome.

The ladies made it easy forbme to transfer to a smaller unit. I have been renting from them for almost two years with no issues. This place is always clean unli... Read More

The ladies made it easy forbme to transfer to a smaller unit. I have been renting from them for almost two years with no issues. This place is always clean unlike some places. They are reasonably priced.

By far the best storage units I ever had!! Delaney Droog, had been great helping me out, I'll highly recommend coming to the location on alpine!

I rented from national storage for a year. It was a good experience, the staff in the office was always helpful, and the rates were fair and reasonable. As a ... Read More

I rented from national storage for a year. It was a good experience, the staff in the office was always helpful, and the rates were fair and reasonable. As a bonus, I met some other very nice people that were also renting space ! The gate and fence were good for security !

I only rented a short time. But they were extremely helpful and courteous every time I was their. If I called it was the same and they were very helpful with an... Read More

I only rented a short time. But they were extremely helpful and courteous every time I was their. If I called it was the same and they were very helpful with answers to my question.

The folks that operate this storage rental are phenomenal people. Google only let me do 5 stars, but 10 of 10 would recommend.

Callie, the manager, has been very helpful to me. I upgraded to an enclosed storage unit for my RV and she made the process seamless.

This facility is new and very clean with plenty of available units in a wide range of sizes. The staff is incredibly helpful and the units are amazingly priced.... Read More

This facility is new and very clean with plenty of available units in a wide range of sizes. The staff is incredibly helpful and the units are amazingly priced. Overall I'm very pleased.

Super friendly help with a beautiful smile. I will definitely refer anyone I know looking for storage place to do business here.

The staff is very friendly and helpful with all of your storage needs. A very clean ande secure storage facility.

Great experience. Nice and clean good customer service. Love that I got a two month promotion. Will definitely come back

Was excellent experience. Staff treated us awesome. Cali was amazing

Affordable and easy to sign up. Very helpful and kind staff. Thanks Cally ? Finding storage space has always been such a pain in the past. I was relieved to fin... Read More

Affordable and easy to sign up. Very helpful and kind staff. Thanks Cally ? Finding storage space has always been such a pain in the past. I was relieved to find this spot ??

Kellie is amazing and has great customer service. She was kind enough to show me storage units in person to help me get an idea of a size I need. I definitely r... Read More

Kellie is amazing and has great customer service. She was kind enough to show me storage units in person to help me get an idea of a size I need. I definitely recommend coming here if you’re ever in need of a storage unit.

Kellie Was absolutely fantastic. Prompt, gave us great tips and extremely knowledgeable. I appreciated that she cared for our situation and storage needs. I hig... Read More

Kellie Was absolutely fantastic. Prompt, gave us great tips and extremely knowledgeable. I appreciated that she cared for our situation and storage needs. I highly recommend working with Kellie on your future storage.

I’ve been with National Storage for several years. Kellie has always gone above and beyond to help out and be accommodating to me and all the tenants. Her qui... Read More

I’ve been with National Storage for several years. Kellie has always gone above and beyond to help out and be accommodating to me and all the tenants. Her quick responses to issues is wonderful and reassuring that national storage cares about its tenants. She always has a smile on her face and is willing to jump through hoops to make sure people are taken cared for.

Kellie was super nice and awesome to work with. She gave me a calm ahead of time so I know my option ahead of time and knew exactly what I would be paying when ... Read More

Kellie was super nice and awesome to work with. She gave me a calm ahead of time so I know my option ahead of time and knew exactly what I would be paying when I got here. The storage unit size I wanted wasn’t available but She was able to get me a bigger storage room for the same deal. All around great lady and would definitely recommend this place. Thank you so much Kellie!

As much as I dislike placing my items in storage, sometimes it is necessary. Upon entering with a not so excited attitude, I was greeted by an incredibly frien... Read More

As much as I dislike placing my items in storage, sometimes it is necessary. Upon entering with a not so excited attitude, I was greeted by an incredibly friendly and smiling person. Kellie instantly made me feel welcome and let me know I had chosen the right place. She took the time to explain my options and helped me find the perfect unit for my needs. During times like this it is very appreciative to know there are people out there with a great attitude and exceptional customer service and attention to detail!! I would like to personally recognize Kellie for going above and beyond and making my experience memorable. You have a special employee that has made me a customer for life whenever I may be in need of storage space again. Thanks Kellie for all you do, and brightening my day with such an amazing attitude and smile!!

Awesome storage unit. The call center was helpful but Kellie the manager was phenomenal. I would choose to use this location just for her personality and expert... Read More

Awesome storage unit. The call center was helpful but Kellie the manager was phenomenal. I would choose to use this location just for her personality and expertise. She was able to walk me through everything I needed and wanted. I got the best possible deal that I could and am extremely happy with the service given. Thanks to Kellie I will become a customer. Thanks for everything you did Kellie. ?? you're awesome.

Kellie Hoogewind was so helpful with us cleaning up the construction mess at NCS! The best customer service! NCS is blessed to have her running their facility!

Great customer service! Both Kellie and Michelle were so helpful and welcoming. They had everything that I was looking for. I definitely recommend!

Michelle and Kelly are super helpful. Storage facility is very clean and super accessible. Very happy with my experience ?

Great location, great service. 24/7 access and climate controlled units. Very good security, kellie is awesome!

We've had a great experience so far! Kelly has been incredibly prompt and friendly, and the units are safe and clean.

Was calling around the West Michigan area looking to rent a storage unit and haven't had the best customer service anywhere until I talked to Kellie. Great cus... Read More

Was calling around the West Michigan area looking to rent a storage unit and haven't had the best customer service anywhere until I talked to Kellie. Great customer service!

Wonderful experience. Kellie took care of everything and made the move in a very simple process! Very secure and clean facility!

This is a secure storage place! They have good locks for a great price. Units are clean! The manager is a great guy! This past year (2020) was a particularly ba... Read More

This is a secure storage place! They have good locks for a great price. Units are clean! The manager is a great guy! This past year (2020) was a particularly bad one for me. I lost my mom and dad both to covid, and went through a bad break up with my girlfriend. I have been very upset and dumped all of this on Cory the manager when I was at his office and he listened to me patiently and seemed to actually care. Sorry for dumping all of this on you but thank you for listening and talking with me Cory. I'll be back for that unit and some moving supplies once I get everything ready. Your units are much cleaner and nicer than the 4 other places I've visited, and you actually care about your customers, unlike your competitors. You're a great guy! I just wanted your company to know how much I appreciated your time. I'd give you more stars if it would allow me to. Thanks so much! JG

After having several issues at a different facility, we chose to move to National Storage - Alpine. We had a great experience while filling out paperwork. The g... Read More

After having several issues at a different facility, we chose to move to National Storage - Alpine. We had a great experience while filling out paperwork. The gentleman that helped us was very friendly and helpful. This facility is very clean and secure. We are hopeful that we will continue to have a great experience, and are very happy with our move!

Except for a billing issue (which was solved promptly and cheerfully by Kelly) during the transition from CubeSmart, they’ve been great to work with. The faci... Read More

Except for a billing issue (which was solved promptly and cheerfully by Kelly) during the transition from CubeSmart, they’ve been great to work with. The facility is clean and secure. We highly recommend them!

Cory was great! Helped me get the right size unit needed and got me a great deal on moving boxes as well. Super friendly guy! Make me feel my stuff is safe here... Read More

Cory was great! Helped me get the right size unit needed and got me a great deal on moving boxes as well. Super friendly guy! Make me feel my stuff is safe here!

Cory is a great guy and keeps the place looking great. They have lots of camera's there. I live in York Creek apartments and have stored my stuff here a few tim... Read More

Cory is a great guy and keeps the place looking great. They have lots of camera's there. I live in York Creek apartments and have stored my stuff here a few times and have never worried about anything happening to my stuff. I like the climate control units.

My wife and I took a tour of the 4000 Alpine address (actually on Alpenhorn, strange address) and the 4150 Alpine address with Corey. I am very impressed with t... Read More

My wife and I took a tour of the 4000 Alpine address (actually on Alpenhorn, strange address) and the 4150 Alpine address with Corey. I am very impressed with this man's level of professionalism. Both properties are very nice, and the prices are reasonable. We are currently looking to store long term next fall as we are moving to the area from Chicago. We are looking at two or three of the larger units. Corey explained several options to us and showed us a lot of units that would accommodate our needs. We will most assuredly be storing at one of the two properties when the time comes. Thanks for the assistance and your time Corey. Hopefully those large units will be available when we are ready to make our large move in the fall.

Been renting C119 for 2 years. Great place to rent a unit in all different sizes. Management keeps up in the property and is at the office everyday so it's easy... Read More

Been renting C119 for 2 years. Great place to rent a unit in all different sizes. Management keeps up in the property and is at the office everyday so it's easy to contact them. -David W

Always rent my Uhauls here. Easy, fast process. They even do 24/7 self rentals for trucks which I like a lot. Highly recommend the moving kits they sell, great ... Read More

Always rent my Uhauls here. Easy, fast process. They even do 24/7 self rentals for trucks which I like a lot. Highly recommend the moving kits they sell, great product.

Storing my daughter's car here for the winter. They have a pretty good deal for 3 months half off on the unit. I chose this place initially because of the revie... Read More

Storing my daughter's car here for the winter. They have a pretty good deal for 3 months half off on the unit. I chose this place initially because of the reviews, but after stopping in and seeing all of the cameras, gate, keypads, all of the high security locks, and the outstanding service by the manager there was no question that I was going to store at this place. I never leave reviews, but I felt that I needed to this time around. Your manager deserves double the amount of stars, for his customer service alone! Every time I'm at the storage locker I see him outside meticulously cleaning every nook and cranny of the lot. But what I'm most impressed with is when my daughter went to the locker and broke the key off in the lock, not sure how she did that lol. The manager had a locksmith on-site within 15 minutes to remove the lock which we happily paid for, and the manager bought a new lock for us out of his own pocket. Who does that anymore, really? We of course tried to pay him for the lock, but he insisted on paying for it. Small gestures like this is why I will ALWAYS store at the National Storage Center on Alpine. I sincerely hope that someone from your corporate office reads these reviews and takes notice of the manager who is securing customers for life, and our family hopes that they take good care of him. Needless to say we left a $100 bill for him on the seat of his truck when he wasn't looking because of his kindness. 5-stars times 10. Outstanding! Highly recommend! Thank you!

This is THE BEST STORAGE facility you could go to!, the workers are AMAZING!! Their prices are good and fair! And they have very nice locks. And their security ... Read More

This is THE BEST STORAGE facility you could go to!, the workers are AMAZING!! Their prices are good and fair! And they have very nice locks. And their security is A1!

This place is a fortress. Very secure, well lit, and really convenient if you have to load/unload with a 53 ft semi-truck and trailer. The staff is friendly and... Read More

This place is a fortress. Very secure, well lit, and really convenient if you have to load/unload with a 53 ft semi-truck and trailer. The staff is friendly and easy to work with. Getting the unit was super easy and quick, and they offer great move-in specials. The climate-controlled units are incredibly clean. I'm kind of picky about storage, and the cleanliness is the main reason I chose this place to store my belongings.

We stored my sons belongings here for an extended length of time while he was away serving his country. They have a very secure property that is fenced with a g... Read More

We stored my sons belongings here for an extended length of time while he was away serving his country. They have a very secure property that is fenced with a gate and keypads. There are also a lot of camera's watching over every inch of the place. The manager here is a very kind man who clearly has a lot of pride in the place. We had peace of mind knowing that my sons belongings were safe and secure! Thanks so much for having a manager who actually cares about his customers. If we ever need storage again we will come back here without a doubt.

WOW! I am so impressed with this storage business. Very convenient, CLEAN, and Cory is so kind and helpful. He really goes above and beyond to see that his cust... Read More

WOW! I am so impressed with this storage business. Very convenient, CLEAN, and Cory is so kind and helpful. He really goes above and beyond to see that his customers are happy. Thanks so much for that!

August 16 th 2020 ....Today was a great day @ National Storage on Alpine!!! I had exceptional customer service and the place is emaculate inside in out I give ... Read More

August 16 th 2020 ....Today was a great day @ National Storage on Alpine!!! I had exceptional customer service and the place is emaculate inside in out I give them 5 stars X10 and a huge Thank You & High 5 to Cory he was a great help and very informative on the units and insurance options to be sure as a customer that we know our belongings are safe and secure!!!! THANK YOU AGAIN!!!!

Needed to quickly find a large storage unit. I found this site with Google Maps doing a close to me search. Their web site was easy to navigate, find what I was... Read More

Needed to quickly find a large storage unit. I found this site with Google Maps doing a close to me search. Their web site was easy to navigate, find what I was looking for, and reserve a unit. The process to complete the transaction in person was straight forward, and the staff was very friendly and helpful. The location (and the unit) are clean, and safe.

Well lit, clean and safe environment! I was treated more like family than an actual customer. Employee was very respectful.

I've been SO happy with this place that I have used their storage facility at two times already. It's SUPER clean and the customer service on-site is awesome. ... Read More

I've been SO happy with this place that I have used their storage facility at two times already. It's SUPER clean and the customer service on-site is awesome. I always feel welcome if I have any questions or if I just want to say hello for a minute when I stop by to pick something up from my unit. It feels safe here and I don't worry about my things at all. I did purchase a climate-controlled unit which I have found worth it for peace of mind.

My movers help customers move into and out of this facility regularly. In the moving business we get to see a lot of other storage companies, and this location ... Read More

My movers help customers move into and out of this facility regularly. In the moving business we get to see a lot of other storage companies, and this location is by far the nicest that we have seen. It is always clean, they have so many camera's that the office looks like a NASA control center, and they have keypad and gated access. So security is state of the art! If you want to store your precious belongings in a clean, secure, and very modern environment, this is your place! They also rent U-Haul equipment which is very convenient.

Fantastic storage business! Outstanding manager! Very modern and clean! I've never seen a storage facility as clean and tidy as this one!

The property is immaculate and the unit was very clean. The management was very kind and professional. They helped with all our questions. I would definitely re... Read More

The property is immaculate and the unit was very clean. The management was very kind and professional. They helped with all our questions. I would definitely recommend this facility.

Amazing clean place, professional employees and the BEST "guard" dog, luna! Locks for doors to buy in office, I highly reccomend the 5x12 storage unit.

5 out of 5 stars. Would give more if I could! Really nice facility. Great customer service!

Very modern and has excellent security! Cleanest I've EVER seen! The guy who runs the place has great customer service skills.

I had a great experience on my unit rental day. I was greated by Cory. He is very professional. Cory ask what I was wanting in a storage size, inside or outside... Read More

I had a great experience on my unit rental day. I was greated by Cory. He is very professional. Cory ask what I was wanting in a storage size, inside or outside. The units are clean with good Led lighting. The price is within my budget. I rented the unit. They have locks, I put my lock on and man I'm happy. I feel my stuff will be safe here. Thanks National Storage.

What an amazing facility! Cory takes great care of this property and this experience compared to other storage properties was so much better! Great job Cory and... Read More

What an amazing facility! Cory takes great care of this property and this experience compared to other storage properties was so much better! Great job Cory and team!

This is a very nice storage place! The guy that manages the place takes a lot of pride in the place and it shows! Very secure lot, and so many security cameras!... Read More

This is a very nice storage place! The guy that manages the place takes a lot of pride in the place and it shows! Very secure lot, and so many security cameras! I'm glad that I brought my girlfriend here to store her stuff!

We have been using this facility for several years now and service is incredible. The facility is always well maintained. Would recommend to anyone!

Very nice facility! The on site manager is really knowledgeable and professional! I asked a lot of questions about storage and about U-Haul and the manager was ... Read More

Very nice facility! The on site manager is really knowledgeable and professional! I asked a lot of questions about storage and about U-Haul and the manager was very patient and helped me greatly with his knowledge. I was shown around the facility and I am highly impressed with the cleanliness and how orderly everything is. Thank you!

There are a lot of storage companies in the area! National Storage Center on Alpine is a much nicer business than all of the others I've visited in the Grand Ra... Read More

There are a lot of storage companies in the area! National Storage Center on Alpine is a much nicer business than all of the others I've visited in the Grand Rapids area. They have incredible security, a large gate, and the manager is very kind! I can tell that the manager takes his business very seriously because he keeps the place immaculate, treats customers with a kindness that you just don't see much anymore.

There are a lot of storage companies in the area! National Storage Center on Alpine is a much nicer business than all of the others I've visited in the Grand Ra... Read More

There are a lot of storage companies in the area! National Storage Center on Alpine is a much nicer business than all of the others I've visited in the Grand Rapids area. They have incredible security, a large gate, and the manager is very kind! I can tell that the manager takes his business very seriously because he keeps the place immaculate, treats customers with a kindness that you just don't see much anymore.

Oh my goodness, what a beautiful office! National Storage on Alpine is a very nice facility! Cory is very knowledgeable and really kind! So many camera's on the... Read More

Oh my goodness, what a beautiful office! National Storage on Alpine is a very nice facility! Cory is very knowledgeable and really kind! So many camera's on the property, wow! Very secure and clean! Highly recommend this place to store your stuff!

Highly recommend renting units here, I have been here a year and have had multiple units. Cory, the Manager, takes a lot of pride in this place, always VERY cl... Read More

Highly recommend renting units here, I have been here a year and have had multiple units. Cory, the Manager, takes a lot of pride in this place, always VERY clean. Security is nice as well, they have more than enough cameras! Biggest and Nicest units in GR hands down.

Highly recommend renting units here, I have been here a year and have had multiple units. Cory, the Manager, takes a lot of pride in this place, always VERY cl... Read More

Highly recommend renting units here, I have been here a year and have had multiple units. Cory, the Manager, takes a lot of pride in this place, always VERY clean. Security is nice as well, they have more than enough cameras! Biggest and Nicest units in GR hands down.

Stopped in to check out the big units that everyone is talking about. They weren't kidding when they said that they are big! Strongly considering renting one in... Read More

Stopped in to check out the big units that everyone is talking about. They weren't kidding when they said that they are big! Strongly considering renting one in the spring! This is a nice facility! Cory is awesome and knows his business! They have some pretty awesome security camera's too! NICE!

Our company has rented a few times at this location, and have had several units. We will be back again for sure! Cory is the manager at this storage place and h... Read More

Our company has rented a few times at this location, and have had several units. We will be back again for sure! Cory is the manager at this storage place and he is so nice, and makes renting a unit so easy! Cleanliness is impressive!!! Professionalism can't be matched!!! Security is awe inspiring!!! This is hands down the nicest, cleanest, and the most secure storage company in the Grand Rapids area! You have to see for yourself! Cory goes out of his way to make sure that his customer's are happy and well taken care of!

I made an online reservation for a small storage ang 2 weeks to us it. Upon moving in I got a tour to see what I really needed . The lady was so helpful, the st... Read More

I made an online reservation for a small storage ang 2 weeks to us it. Upon moving in I got a tour to see what I really needed . The lady was so helpful, the storage was indoors and climate controlled, they provided the lock with 3 keys a cart and your own gate code that greets you. If someone gets ahold of you code they can track you comings and going. I got 2 free months ?! By far the best self storage I ever used. The downside is the hall smells funny but I'm sensitive to smells ?

Stacy and Daniel are the best!!! Needed more unit space didn't want to waste money. Daniel let me know if the specials offered and we picked out the best suited... Read More

Stacy and Daniel are the best!!! Needed more unit space didn't want to waste money. Daniel let me know if the specials offered and we picked out the best suited unit for us... We're so happy for the help and the savings are always appreciated ? You guys rock!! Won't go anywhere else....

My initial experience has been good, with the staff immediately returning phone calls, even responding to an email with a call. Getting the first unit rented in... Read More

My initial experience has been good, with the staff immediately returning phone calls, even responding to an email with a call. Getting the first unit rented involved some computer adjustment on their end (something about the gate code). The second unit (needed for just a few weeks, a big space) was easier. I then rearranged the items (coming from afar) and went with two smaller units. Vacated the big unit just as the ownership transition was happening. This seems to have inspired some more computer issues, with the invoicing not aligning with what Kyle advised me to do. I'm sure we'll get it worked out during office hours.

The people who work there are very nice, but there are so, so, so many cockroaches. I kept a few boxes there for around 5 months while I relocated apartments, a... Read More

The people who work there are very nice, but there are so, so, so many cockroaches. I kept a few boxes there for around 5 months while I relocated apartments, and when I went to pick up my things, there were at least 20 (thankfully dead) roaches in my unit and 3x that in the hallway spaces/parking lot. Decent for the price but not necessarily worth the risk of infestation.

I was a long time tenant at National Storage (over two years), unit C112. It started out great but the place has gone downhill. The facility is fairly nice an... Read More

I was a long time tenant at National Storage (over two years), unit C112. It started out great but the place has gone downhill. The facility is fairly nice and the location is amazing. There are three items I think people should be aware of prior to renting. 1. The gates are regularly broken. Upper management doesn't seem to have any urgency in getting this fixed. They were regularly broken for days at a time and at one period last winter it was stuck open for over two months. If the security of the gate is important to you, beware! 2. There are many tenants that do auto repair from this location. That in and of itself is not a bad thing, but it does lead to the gate code being handed out like candy to the customers they have coming and going. Again, this leads to the gate being fairly useless as a security measure. There have been multiple times I have come across used needles in the facility bathroom and I believe this a result of the gate coding being so widely available. 3. The final straw for me was when my rent was raised drastically with a 30 day notice. The contract I signed said they are fully within their right to do this (I did sign and agree to this) but I could not get upper management to return a call to discuss. I simply wanted an explanation of why the drastic increase. I understand inflation but this was well beyond a reasonable price hike. My rent was being raised over 50% higher ($1,500 per month) than the unit next to me that is the exact same size and was recently moved into. Upper management seemed to think I was comfortable and just wouldn't leave. I enjoyed my time there but it has drastically gone downhill over the last couple years and upper management doesn't seem to care. Sadly its has turned very corporate and the tenants are just a number that should be squeezed for every dollar.

It's nice when you go there and the hours are clearly stated and your told 9-530 , but the employee leave when they feel and don't answer the phone. Oh real nic... Read More

It's nice when you go there and the hours are clearly stated and your told 9-530 , but the employee leave when they feel and don't answer the phone. Oh real nice gate as well, may want to fix that.

There was a issue going on with my unit Kellie and Daniel were amazing at getting it all figured out. How ever you have to watch Shelly she will tell employees ... Read More

There was a issue going on with my unit Kellie and Daniel were amazing at getting it all figured out. How ever you have to watch Shelly she will tell employees to say thing that are not right and basically took people stuff from them. Glad I had a picture to prove her wrong on what she told the employee.

EDIT! i’ve called and left numerous messages and have yet to receive a response my sister purchased an outdoor storage unit online and was told by the employ... Read More

EDIT! i’ve called and left numerous messages and have yet to receive a response my sister purchased an outdoor storage unit online and was told by the employee to park the vehicle she would be storing in an open space in the lot! after paying for two months of storage she went to check on the Vehicle only to realize they had towed her vehicle just one week after leaving her vehicle there. without ever contacting her about the vehicle. now impound costs are over 2 thousand dollars and they are refusing to get her vehicle back.

EDIT! i’ve called and left numerous messages and have yet to receive a response my sister purchased an outdoor storage unit online and was told by the employ... Read More

EDIT! i’ve called and left numerous messages and have yet to receive a response my sister purchased an outdoor storage unit online and was told by the employee to park the vehicle she would be storing in an open space in the lot! after paying for two months of storage she went to check on the Vehicle only to realize they had towed her vehicle just one week after leaving her vehicle there. without ever contacting her about the vehicle. now impound costs are over 2 thousand dollars and they are refusing to get her vehicle back.

EDIT! i’ve called and left numerous messages and have yet to receive a response my sister purchased an outdoor storage unit online and was told by the employ... Read More

EDIT! i’ve called and left numerous messages and have yet to receive a response my sister purchased an outdoor storage unit online and was told by the employee to park the vehicle she would be storing in an open space in the lot! after paying for two months of storage she went to check on the Vehicle only to realize they had towed her vehicle just one week after leaving her vehicle there. without ever contacting her about the vehicle. now impound costs are over 2 thousand dollars and they are refusing to get her vehicle back.

EDIT TO REPLY TO OWNERS COMMENT: my husband has been in and spoken to Delaney and District Manager ( Shelly/Sherri?) multiple times and was told to go get his o... Read More

EDIT TO REPLY TO OWNERS COMMENT: my husband has been in and spoken to Delaney and District Manager ( Shelly/Sherri?) multiple times and was told to go get his own vehicle at his own costs! after being told by Delaney that it would be returned the same day that we had first inquired about our missing/stolen vehicle. you know exactly what situation i am talking about so you know where to reach my husband and make it right. see you in court I purchased an outdoor storage unit online and was told by the employee to park the vehicle i would be storing in an open space in the lot! after paying for two months of storage I went to check on my Vehicle only to realize they had towed my vehicle just one week after leaving my vehicle there. without ever contacting me about the vehicle. now impounded costs are over 2 thousand dollars and they are refusing to get my vehicle back.

my sister purchased an outdoor storage unit online and was told by the employee to park the vehicle she would be storing in an open space in the lot! after payi... Read More

my sister purchased an outdoor storage unit online and was told by the employee to park the vehicle she would be storing in an open space in the lot! after paying for two months of storage she went to check on the Vehicle only to realize they had towed her vehicle just one week after leaving her vehicle there. without ever contacting her about the vehicle. now impound costs are over 2 thousand dollars and they are refusing to get her vehicle back.

I literally just got off of work. I work up the road. I went to the office. There’s a woman in the office door locked and the open sign is off. She opened the... Read More

I literally just got off of work. I work up the road. I went to the office. There’s a woman in the office door locked and the open sign is off. She opened the door. She didn’t greet me. She clearly had an attitude or a bad day and she was very rude. I stated politely I’ll come back at another time and she starts screaming loud at the door once it closed. And I seen her crying putting her head down. I yelled through the door stating I understand you may be having a rough day but that doesn’t mean be disrespectful and rude to me. Now she ruined my day and I don’t even wanna proceed with renting a storage. 0/10.

Legitimately the worst customer service I have ever experienced. I rented (or paid to rent) a unit from this facility and was given an access code. I brought m... Read More

Legitimately the worst customer service I have ever experienced. I rented (or paid to rent) a unit from this facility and was given an access code. I brought my belongings to the facility to drop off at my unit the night I had to move out of my apartment and tried my access code multiple times without success. I called in attempt to request assistance and did not receive a response. I unfortunately had to return the UHaul so I could move the rest of my stuff out of the house and ended up having to donate roughly $1,000 worth my belongings to Goodwill because I had nowhere to store them or move them. I called multiple times to try to resolve this issue and was told my code was never changed to the one I was given and had remained some random one that is default but changed upon rental. I requested a refund in July when this occurred and had to go back and forth with a few phone calls before they completely ghosted me. I called a month later and talked to a new acting manager who apologized and said she would fix it and call me back in two days... that way 8/25. Since I was finally in the area again today 9/28 I decided to go in to try to figure this out in person since it had been over a month with no call attempts by them. I was given a plethora of excuses when all I want at this point is the $27 back purely for the fact that they are such a terrible facility, not that it is even that much but that $27 was supposed to secure me a place to store my $1,000 so now I am out $1,027. But I was assured today that it should be resolved within 48 hours (not that I have high hopes). I wish that I would have used a different storage facility but since it's in the past and I can not change that the most I can do is hope that others will read this and be able yo learn from my mistake. I highly recommend looking elsewhere for your storage needs.