National Storage Walker - Wilson Ave

Excellent service. Manager was very friendly and helpful. Unit is very clean and they have very secure facilities. Will definitely be recommending this place to... Read More

Excellent service. Manager was very friendly and helpful. Unit is very clean and they have very secure facilities. Will definitely be recommending this place to others.

My service was wonderful. Very helpful and respectful. Couldn’t have asked for a better experience!

Megan was awesome and the phone set up was super user friendly. Thx Megan

Rented a 5x10 unit using their online process. Was easy to do and able to use right away. Only needed temporarily and it worked out great. Stacey was helpful w... Read More

Rented a 5x10 unit using their online process. Was easy to do and able to use right away. Only needed temporarily and it worked out great. Stacey was helpful with understanding the move out process.

Your staff are excellent!!! Knowledgeable. Friendly. Upbeat. Accommodating. They deserve a raise, and thank you for hiring awesome people!

I cannot say enough good things about National Storage on Wilson Ave! From the moment I walked in, I was greeted with exceptional service and professionalism, m... Read More

I cannot say enough good things about National Storage on Wilson Ave! From the moment I walked in, I was greeted with exceptional service and professionalism, making what could have been a stressful storage process completely seamless. Stacy, the manager, is an absolute gem. She is the definition of top-tier customer service—kind, knowledgeable, and incredibly attentive. She took the time to understand exactly what I needed, walked me through all my options, and ensured I got the perfect unit for my belongings. Her patience and willingness to go the extra mile truly made all the difference. It’s rare to find someone who genuinely cares about customers the way Stacy does. Beyond the service, the facility itself is immaculate—clean, well-lit, and extremely secure. The gated access, surveillance cameras, and individually alarmed units gave me complete peace of mind knowing my items were safe. The climate-controlled units are a fantastic option, especially for anyone storing valuables or temperature-sensitive items. It’s clear that this location is run with pride and professionalism, and it’s all thanks to Stacy’s outstanding leadership. You can tell she takes great care of both the facility and the customers. If you’re looking for a storage unit in Grand Rapids, this is hands-down the best place to go! Ask for Stacy—she will make sure you’re taken care of like

Very nice customer service, very fast and helpful! Great deals on the units as well!

Great location, clean and safe. Pay your bill on time and you will love it here

EMY was very good and so helpful! She sold me on getting this unit! Good person to deal with. I felt comfortable with the whole transaction.

Office staff extremely helpful and kind. Any time I contacted via email responses were super quick and helpful.

Very nice lady runs the office. She was helpful in making sure that we weren't overcharged. She also made sure that I knew my options for rental insurance.

Great clean place. I rent a unit every year to store my patio table and chairs and bikes. I love this place

New management took over and things were vastly improved. I would rent a unit again should I need one. Staff was/is very friendly.

The staff was awesome! Spoke with Emmy and Daniel. They were very kind and informative! Wonderful and easy transaction! Absolutely will refer them to everyo... Read More

The staff was awesome! Spoke with Emmy and Daniel. They were very kind and informative! Wonderful and easy transaction! Absolutely will refer them to everyone!

Clean, secure, easy access at all hours. Friendly, helpful and knowledgeable staff.

Best way to describe it is easy, affordable, and they are all about their customers even when you move out! Great company

Nice unit, clean, and good staff. Location was convenient. The only extremely minor issue-wish the access key pads were a tiny bit higher up for those of us i... Read More

Nice unit, clean, and good staff. Location was convenient. The only extremely minor issue-wish the access key pads were a tiny bit higher up for those of us in trucks.

Close to home and easy access to the units Reasonably priced too Just recently rented a storage unit online. It was an easy process! My son has been renting for... Read More

Close to home and easy access to the units Reasonably priced too Just recently rented a storage unit online. It was an easy process! My son has been renting for years, he’s s been highly satisfied. So, it made my decision to rent from them easy?

The check-in process was quick and easy, the staff very friendly and helpful. I would recommend this facility to everyone. When I needed to downsize they were ... Read More

The check-in process was quick and easy, the staff very friendly and helpful. I would recommend this facility to everyone. When I needed to downsize they were very responsive to my needs and worked with me to make my move as convenient as possible. Thank you for all your help!

Great location, great prices and great staff. All of my cherished belongings are there as we speak. I just wish there was a little better lighting in some of ... Read More

Great location, great prices and great staff. All of my cherished belongings are there as we speak. I just wish there was a little better lighting in some of the indoor units. Maybe a sensor light? It can be a little dark in the back of the unit. Other than that it's a nice clean facility.

The process to get a unit was extremely easy and the staff was very friendly and helpful! I highly recommend National Storage

The units are very clean and Emmy is extremely helpful. If you are in need of a storage unit, I would highly recommend National Storage on Wilson Ave.

Living overseas it was great that management was so willing to communicate by email. Also it was great to be able to pay for a year at a time and get a discount... Read More

Living overseas it was great that management was so willing to communicate by email. Also it was great to be able to pay for a year at a time and get a discount. We had no problems getting some funds returned when we needed to end our storage rental in the middle of the year.

I’ve had a great experience renting a storage unit from here, the woman I spoke with was very friendly. She also took me around to show me different sized uni... Read More

I’ve had a great experience renting a storage unit from here, the woman I spoke with was very friendly. She also took me around to show me different sized units which was very helpful. I got my unit with a discount and I’m very pleased with the price.

I’ve had a great experience renting a storage unit from here, the woman I spoke with was very friendly. She also took me around to show me different sized uni... Read More

I’ve had a great experience renting a storage unit from here, the woman I spoke with was very friendly. She also took me around to show me different sized units which was very helpful. I got my unit with a discount and I’m very pleased with the price.

Zachary was Your Employee who helped Me and made it a very easy and understandable experience. Very polite and friendly too. I'm very pleased. Thanks for all t... Read More

Zachary was Your Employee who helped Me and made it a very easy and understandable experience. Very polite and friendly too. I'm very pleased. Thanks for all the help!

The manger Emmy at the Walker location was extremely helpful and kind! She showed me how to access my unit and even helped with getting me a pallet. I highly re... Read More

The manger Emmy at the Walker location was extremely helpful and kind! She showed me how to access my unit and even helped with getting me a pallet. I highly recommend this place!

The online reservation process was super easy, and the costumer service was awesome when I got there. Everything was explained in detail to me, and the nice wom... Read More

The online reservation process was super easy, and the costumer service was awesome when I got there. Everything was explained in detail to me, and the nice woman offered me a pallet as well. She was very friendly, and at the mere mention of wishing I had 24 hour access, she said she’d grant it to me today. Great experience, thank you so much!!

I was very pleased and impressed with the customer service provided by Jen Hickey. Our family is going through a tough time as we are in the process of dealing ... Read More

I was very pleased and impressed with the customer service provided by Jen Hickey. Our family is going through a tough time as we are in the process of dealing with critical I’ll parents and Jen showed amazing compassion, which is even more important than how courteous, helpful and friendly she was. I have been in the customer service business for over 40 years and because of this I am very critical. Jen went above and beyond the norm. Because of her, I feel confident about our parents belongings being safe, and I will recommend this location to everyone who asks. Thank you Jen

I've had my unit for around a year now and I highly recommend this location. All the units are well maintained and the property looks exceptional all the time. ... Read More

I've had my unit for around a year now and I highly recommend this location. All the units are well maintained and the property looks exceptional all the time. Clearly the management puts a lot of effort into their facility and it shows.

Not only was the lady at the front office extremely kind but she was also extremely competent. Getting into my unit was easy, fast, and storage unit conditions ... Read More

Not only was the lady at the front office extremely kind but she was also extremely competent. Getting into my unit was easy, fast, and storage unit conditions were supreme!

Kellie was awesome help. Very helpful with all of my questions. Thank you for you help!

Been helpful when I needed somewhere to store things

Great service super nice staff.

Great place for storage in Standale Michigan.

Kellie was a great help

Love Ironwood self storage! Over the years I've had a few different units, they are always clean and dry. Anything happens they are right there to help! I got m... Read More

Love Ironwood self storage! Over the years I've had a few different units, they are always clean and dry. Anything happens they are right there to help! I got my door off track they fixed it right away. I couldn't get in the gate they came out to help after hours and were quick.Very reasonable pricing too! Thank you for the great service!

Been renting storage unit there for 15 years they've been very good to me .

These people are kind and a clean, secure storage place. I couldn't ask for a better place to store my personal belongings. You know it's a safe place to store ... Read More

These people are kind and a clean, secure storage place. I couldn't ask for a better place to store my personal belongings. You know it's a safe place to store your stuff once you've gone inside ^.^ you guys rock!!!

Highly recommend ironwood, the customer service is great and the staff are amazing!!! My dad broke his hip a few months ago so I've been helping to make payment... Read More

Highly recommend ironwood, the customer service is great and the staff are amazing!!! My dad broke his hip a few months ago so I've been helping to make payments on his storage units and ironwood has made this process as smooth as could be. The place is in a great location, its secure and seems very clean and well put together and the pricing isn't bad either!!! Thank you again for all your help ironwood!!!

I feel like prices are on the high side. We started renting at ironwood in Walker MI when it was privately owned, since national has taken over it has gone up, ... Read More

I feel like prices are on the high side. We started renting at ironwood in Walker MI when it was privately owned, since national has taken over it has gone up, up ,up. The facility is well maintained and we have had no issues with our unit. The people I've dealt with are very pleasant and easy to work with.

The check-in process was quick and easy, the staff very friendly and helpful. I would recommend this facility to everyone. The only downside is the contour of ... Read More

The check-in process was quick and easy, the staff very friendly and helpful. I would recommend this facility to everyone. The only downside is the contour of the drive paths There are gullys between the buildings and high spots that throw your load all over!

The prices are high and it seems every review that mentions that gets the topic ignored, but no surprise there. The location is nice and we’ve had no issues ... Read More

The prices are high and it seems every review that mentions that gets the topic ignored, but no surprise there. The location is nice and we’ve had no issues with the unit itself other than there was no free lock in the unit as offered when we arrived. For the service, we did not receive the initial email to get our gate access code , no one was in the office during their open for business hours (and no one has ever been that we have seen) and no one has ever answered the phone at any location when we called to get help. The only way we could get help was to call the number to rent a unit and someone does and we that number during business hours and they were very helpful. The three stars is due to the difficulty in getting access, help and prices but the unit is ok.

I originally rented the unit from Ironwood Storage around 2006. Then National Storage bought them out and the price went up tremendously AND they told me I had ... Read More

I originally rented the unit from Ironwood Storage around 2006. Then National Storage bought them out and the price went up tremendously AND they told me I had to pay $12.00 a month for insurance. Even though they have made some entry changes, bigger isn’t always better. We are retired now and can’t afford to keep the unit anymore. So much for the little guy.

The lady running the rental office went on lunch, put up a sign saying back at noon, then still wasn't back at 12:10. So when we called at 12:10 and she started... Read More

The lady running the rental office went on lunch, put up a sign saying back at noon, then still wasn't back at 12:10. So when we called at 12:10 and she started rambling about how she was taking the call illegally because she was driving and when we asked how long she would be she said she couldn't answer that because then we'd know how far away her doctors office is??? Weird experience for sure. We had to sit for another 10 minutes before she showed up. We just needed our key. Turns out the key was left for us in our unit. She could've just said so over the phone, too. So odd.

Price for the unit rented went from $256 in May of 2023 to $356 in October of 2024. Most areas have no security cameras in place. Cars would regularly park in ... Read More

Price for the unit rented went from $256 in May of 2023 to $356 in October of 2024. Most areas have no security cameras in place. Cars would regularly park in front of our unit making it impossible to get our trailer into or out of storage, after repeated complaints to management.

I rented at the storage unit before they bought it and rent was reasonable. The rent keep going up thru out a few years. I going a different place that was 3 ti... Read More

I rented at the storage unit before they bought it and rent was reasonable. The rent keep going up thru out a few years. I going a different place that was 3 times bigger than the one I rented there for only 60 a month more.

Very good service from very respectful staff! Easy access and very convenient location.

We have had the storage facility for 25 years starting with local Ironwood Storage. Over the past several years, since National Storage took over the rates had... Read More

We have had the storage facility for 25 years starting with local Ironwood Storage. Over the past several years, since National Storage took over the rates had skyrocketed. Before the February 1st increase we removed everything and closed the account. Our payments were autopay on the 4th of each month, coinciding with SSI. But on February 2 they pulled the payment early even on a closed account. An overdraft charge occurred, after 2 calls the payment was refunded but they refused to cover the overdraft fee. They have refused to respond to my requests. Stay away!

I purchased storage at this local storage unit before national storage but bought it over. Then they kept raising prices every month till it was exorbitant and ... Read More

I purchased storage at this local storage unit before national storage but bought it over. Then they kept raising prices every month till it was exorbitant and that I had to move my business somewhere else.

I've been with ironwood for years and my rent has gone up last year by $30 and now another $30 again and I look at the prices online and it show the unit I have... Read More

I've been with ironwood for years and my rent has gone up last year by $30 and now another $30 again and I look at the prices online and it show the unit I have is $161, Then they sent me an email a month before saying my rent was going up another $30. If the storage had heat or electric them yes I would pay over $200 but the only electric the have is outside and can use only when your there. I had my motorcycle plugged in for the winter and it was unplugged, killed my battery. Tenants can’t even use their trash dumpster. Not only that they put new gates in which when you get it someone else can follow after you. We need the old people that use to run this place not people who just want money. When it was ironwood it was a great place. Now it’s National storage and it’s a joke. A lot has moved out due to their high prices and lack of employees. I Will never do business with them ever. I even cleaned my storage so they don’t try to say it was messy.

I've been with ironwood for years and my rent has gone up last year by $30 and now another $30 again and I look at the prices online and it show the unit I have... Read More

I've been with ironwood for years and my rent has gone up last year by $30 and now another $30 again and I look at the prices online and it show the unit I have is $161 I'm very upset at the fact that they don't bother to call to tell you it's going up but you have to call them and half the time there no one there to answer during the day or they call you back when they feel like it. Not only that they put new gates in which when you get it someone else can follow after you. We need the old people that use to run this place not people who just want money.

It is ironic that in the request for this review they only want positive reviews on Google- Negative experiences just go to them. I want to publicly post this... Read More

It is ironic that in the request for this review they only want positive reviews on Google- Negative experiences just go to them. I want to publicly post this one: I had been a customer of this establishment for over 8 years- same unit with auto-pay. Never had an issue. National Storage Centers bought it from the previous owners and DOUBLED my rate. After numerous phone calls, I spoke with the Manager. He actually told me I was getting a deal and that he could rent that unit for much more than even my increased rate. After some back-and-forth I was able to get the increase reduced by 50%, meaning my rate still went up by 50%, but with the assurance it would not go up again. Wrong- it went up again in 1 year. Called them to inquire with the promise they would "talk to the Manager" as this was not correct but never heard back. I am no longer a customer. Too bad- I loved the convenience of location and the previous Management when it was Ironwood Storage.

It is ironic that in the request for this review they only want positive reviews on Google- Negative experiences just go to them. I want to publicly post this... Read More

It is ironic that in the request for this review they only want positive reviews on Google- Negative experiences just go to them. I want to publicly post this one: I had been a customer of this establishment for over 8 years- same unit with auto-pay. Never had an issue. National Storage bought it from the previous owners and DOUBLED my rate. After numerous phone calls, I spoke with the Manager. He actually told me I was getting a deal and that he could rent that unit for much more than even my increased rate. After some back-and-forth I was able to get the increase reduced by 50%, meaning my rate still went up by 50%, but with the assurance it would not go up again. Wrong- it went up again in 1 year. Called them to inquire with the promise they would "talk to the Manager" as this was not correct but never heard back. I am no longer a customer. Too bad- I loved the convenience of location and the previous Management when it was Ironwood Storage.

When I placed the order on line they listed the rental price as 105.00 per month. I store a car for the winter and that price was in line for what I normally pa... Read More

When I placed the order on line they listed the rental price as 105.00 per month. I store a car for the winter and that price was in line for what I normally pay. There was a line thru the full price. So I applied on line. I was a repeat customer. I found out after I put my car in storage that it was just a deal for 1/2 a month rental. I would be charged full price of over $200.00 a month. When I called about it, nothing was done. I was stuck. I have since pulled my car out. While the facility it secure, they are way over priced compared to other rental facilities.