National Storage Traverse City - Silver Lake

Excellent service, kind, friendly and most helpful! I have trusted this company w my personal belongings for 11 yrs. I always felt it was safe and in good hand... Read More

Excellent service, kind, friendly and most helpful! I have trusted this company w my personal belongings for 11 yrs. I always felt it was safe and in good hands. Christina is a gem. Thanks so much Chris for all your help over the years. Carmeny T

Reasonable rates. Some minor water damage from blown-in snow - be sure to cover anything near the roll-up door. No pest issues.

Great folks to work with. Extremely knowledgeable and professional. Wonderful experience in working with Christina Lindall, she is an asset to National Storage.

The onsite manager, Christina went above and beyond what I ever expected a storage facility would ever do for us. We relocated from Colorado to Michigan and di... Read More

The onsite manager, Christina went above and beyond what I ever expected a storage facility would ever do for us. We relocated from Colorado to Michigan and didn’t know how many units we would need nor for how many months. We couldn’t find a house in the crazy Traverse City housing market so we needed to put everything in storage. We worked with Christina before we moved and also when the moving truck was there. She reassured us the huge semi truck would be able to drive up and unload us . She even got on the phone with our driver. She so was there when he helped us unload and it was her day off!!!! The facility is super clean, well lit, secured and I feel safe there.

Very clean facility and very convenient. Property manager is simply divine. so friendly, professional and accommodating. Thank you Christina! Also , when I made... Read More

Very clean facility and very convenient. Property manager is simply divine. so friendly, professional and accommodating. Thank you Christina! Also , when I made the reservation The representative I spoke to was wonderful. Thank you Mario!

They have made everything very easy for me to reserve and pay for my unit. The staff is very kind and courteous.

Christina was great to work with. She was professional, understanding and always responded in a timely manner. They need more people like her!

Excellent storage facility. Customer service was top notch. Plus offers climate control. Highly recommended!

Friendly, knowledgeable staff. Christina is the best! Made me feel welcome. The storage unit I rented is just what I needed temporarily.

I love storing my things here. The place is clean and well taken care of. The manager is soo sweet and nice. Which is just icing on the cake. I never had any pr... Read More

I love storing my things here. The place is clean and well taken care of. The manager is soo sweet and nice. Which is just icing on the cake. I never had any problems. They have great security too. Totally recommend. I also found them because they had the cheapest price for the unit size I needed, affordable!

Great experience. Had a special need because of work travel. They were able to meet my needs and made the whole experience very easy

Great service! Easy online rental! Helped me out while I was moving!

So thankful for Christine I think her name was … I moved 3 hours away and forgot my lock and instead of driving 3 hours there she was just going to have them ... Read More

So thankful for Christine I think her name was … I moved 3 hours away and forgot my lock and instead of driving 3 hours there she was just going to have them cut the lock off for me! Thank you!

Easy to sign in and rent a unit online. The instructions to your storage unit are clear and easy to follow.

Love that my storage unit is so close to my RV, so convenient! Professional manager on site and easy to get ahold of, clean and dry unit, video security of my ... Read More

Love that my storage unit is so close to my RV, so convenient! Professional manager on site and easy to get ahold of, clean and dry unit, video security of my belongings.... Great place!!

Love that my storage unit is so close to my RV, so convenient! Professional manager on site and easy to get ahold of, clean and dry unit, video security of my ... Read More

Love that my storage unit is so close to my RV, so convenient! Professional manager on site and easy to get ahold of, clean and dry unit, video security of my belongings.... Great place!!

Very clean and accessible facility. Easy to sign up for and going well so far.

Professional, prompt and polite. Clean and great storage units. Personal and private gate code entry for every renter 24 hours availability to storage unit.

Ethan was very friendly and helped my wife with picking the right sized unit.

The people I worked with were knowledgeable, kind and got to the point quickly, but not too quickly. I have rented a large, corner, drive up, climate controlled... Read More

The people I worked with were knowledgeable, kind and got to the point quickly, but not too quickly. I have rented a large, corner, drive up, climate controlled, high quality, storage space, and highly recommend National Storage.

Easy to rent online and use. Good service getting in and out. Would use again. Good location between Traverse City and Interlochen.

Great place to store your stuff until you need it out. Love the security and easy access to get to my storage unit. Thanks!

The whole experience has been hassle free and accommodating to my personal situation. Megan has gone above and beyond to make me feel like a valued customer. 10... Read More

The whole experience has been hassle free and accommodating to my personal situation. Megan has gone above and beyond to make me feel like a valued customer. 10/10 would recommend.

I am basing my review on the above and beyond customer service that Megan, the Storage Hotline Agent, provided during a recent interaction. Her patience, adapt... Read More

I am basing my review on the above and beyond customer service that Megan, the Storage Hotline Agent, provided during a recent interaction. Her patience, adaptability, and friendly humor was very much appreciated as she helped my mom navigate a very chaotic and stress filled move. Thanks, Megan!

Adam helped me set up everything over the phone, he was fantastic! Extremely helpful, friendly, and patient. 10/10 had a wonderful experience.

Very happy with you storage facility. We had our household furniture in the climate controlled unit for two years while we built a house. The unit was clean and... Read More

Very happy with you storage facility. We had our household furniture in the climate controlled unit for two years while we built a house. The unit was clean and dry when we got it and it remained the same over the years. No sign of insects or mice as we removed everything. The price was also fair.

Great customer service. Quick, reliable, and very thorough. I'll definitely keep my business here. At first I thought it was a bit expensive, but the security i... Read More

Great customer service. Quick, reliable, and very thorough. I'll definitely keep my business here. At first I thought it was a bit expensive, but the security is worth it. Thank you very much!

I had an awesome experience with Megan Deaner! She was so helpful and was able to get me from interested to signing up with in a couple minutes. Very pleasant t... Read More

I had an awesome experience with Megan Deaner! She was so helpful and was able to get me from interested to signing up with in a couple minutes. Very pleasant to work with!

The prices were reasonable, and the office was very easy to work with. I had no trouble starting or stopping my lease with only a couple days notice.

I stored with this facility in a climate controlled unit for six months. They were affordable, clean and easy to get in and out of. Additionally, Ethan was alwa... Read More

I stored with this facility in a climate controlled unit for six months. They were affordable, clean and easy to get in and out of. Additionally, Ethan was always helpful, available and pleasant. I would rent there again any time and recommend them to anyone looking for a solution in this location.

Ethan was very kind and helpful at the check in process. He was thorough and even went the extra mile to make sure I found my unit. Units and grounds are clean ... Read More

Ethan was very kind and helpful at the check in process. He was thorough and even went the extra mile to make sure I found my unit. Units and grounds are clean and secure.

Reserved online. Showed up the next day. They were closed for lunch but returned exactly when they said. The customer service was excellent. Storage uni... Read More

Reserved online. Showed up the next day. They were closed for lunch but returned exactly when they said. The customer service was excellent. Storage units are new and clean. Cameras at all angles and gated at night to keep your storage secure. They do close at night so there is not 24 hr access which is fine with me. I'm thankful to know my belongings are safe. I highly recommend!

Reserved online. Showed up the next day. They were closed for lunch but returned exactly when they said. The customer service was excellent. Storage uni... Read More

Reserved online. Showed up the next day. They were closed for lunch but returned exactly when they said. The customer service was excellent. Storage units are new and clean. Cameras at all angles and gated at night to keep your storage secure. They do close at night so there is not 24 hr access which is fine with me. I'm thankful to know my belongings are safe. I highly recommend!

This business is clean, efficiently run, accessible yet secure, and economical when compared to other storage facilities in our area. Definitely recommend it!

Units here are very clean and have a brand-new, vibe. It was easy to get a unit and I feel like my stuff is safe because they have the place is fenced in.

Felt lucky to find a storage unit. When I decided I needed a bigger unit they were very accommodating to my situation.

It’s a beautiful facility. Very well kept. The proses to get a unit was very easy and fast. The man in the office was very helpful and nice. I am very happy w... Read More

It’s a beautiful facility. Very well kept. The proses to get a unit was very easy and fast. The man in the office was very helpful and nice. I am very happy with my experience here.

The facility is clean and modern. The rental experience was smooth. Pricing is very competitive with the local market. The facility is very convenient for my ne... Read More

The facility is clean and modern. The rental experience was smooth. Pricing is very competitive with the local market. The facility is very convenient for my needs

Great customer service from initial phone call and setting up the rental at the facility. Facility was in great condition, and in a very secured area

The woman on the phone was friendly and helpful, I was able to acquire the unit within five minutes on the phone and I was also able to secure a discount by pay... Read More

The woman on the phone was friendly and helpful, I was able to acquire the unit within five minutes on the phone and I was also able to secure a discount by paying right then instead of at location.

It was so nice to have my own spot to keep my stuff stored and the manager was so kind.

National Storage of Traverse City is a wonderful place to store your things. Very clean and secure. No problems with mice or anything getting into our things. W... Read More

National Storage of Traverse City is a wonderful place to store your things. Very clean and secure. No problems with mice or anything getting into our things. Would highly recommend this place.

Fast professional service and clean units. Great

Wow! This storage facility is the cleanest facility I've ever been to! They are always updating the property and adding more amenities for tenants. It's great t... Read More

Wow! This storage facility is the cleanest facility I've ever been to! They are always updating the property and adding more amenities for tenants. It's great to see a company so dedicated to their customers. I definitely will be coming back regularly!

These folks are really nice. It was quick and easy to register and get my things moved in.

Great customer service! Very helpful, easy going. Totally recommended:)

I called to make reservations for a storage unit for the summer. The gentleman I spoke with was not only kind but incredibly knowledgeable on what I needed. He�... Read More

I called to make reservations for a storage unit for the summer. The gentleman I spoke with was not only kind but incredibly knowledgeable on what I needed. He’s attention to detail and great customer service makes me feel great about choosing this place to store ny possessions. Will definitely recommend this storage company to friends and family.

Alex was VERY helpful!! Very great communication and staff are willing to answer any questions anytime. Great location for sure!

We are moving from Northwest Indiana and with so many things to plan and get together Manager Alex really made the whole process easy. Very fast response and su... Read More

We are moving from Northwest Indiana and with so many things to plan and get together Manager Alex really made the whole process easy. Very fast response and super helpful with all our questions.

Incredibly convenient, easy, friendly and fast! I reserved my storage unit size online the day before as I was at work. The next day I went in and Alex welcomed... Read More

Incredibly convenient, easy, friendly and fast! I reserved my storage unit size online the day before as I was at work. The next day I went in and Alex welcomed me to their services. He explained that they were offering 1/2 off first months rent. Which was fantastic!! Alex offered me insurance on my unit which gives me peace of mind. After a couple signatures I was shown to my unit. I appreciated the service very much and the price was GREAT!! I HIGHLY recommend National Storage of Traverse - Silver Lake!!

This place is great! The gentleman in the office is so nice and helpful. I am new to the area and he answered lots of questions I had. My unit is nice and clean... Read More

This place is great! The gentleman in the office is so nice and helpful. I am new to the area and he answered lots of questions I had. My unit is nice and clean and the area is very secure. Highly recommend!!!

i was recommended national storage center by relatives and i am pleased with my decision to store here. It was easy for us to check in and the storage barn is b... Read More

i was recommended national storage center by relatives and i am pleased with my decision to store here. It was easy for us to check in and the storage barn is bigger than we expected. They do a good job of clearing the snow but it can get icy so wear the right stuff for the conditions. The manager gave us a card to leave a review so here you go Ian. The storage compound is secure and i think it is probably one of the nicer ones in the area

The young man at the desk asked us to leave a review. The upkeep on the grounds is very good. I like the security that storing here provides. We found check in ... Read More

The young man at the desk asked us to leave a review. The upkeep on the grounds is very good. I like the security that storing here provides. We found check in to be fast and easy. The storage garage was just what we needed during our move and everything fits nicely.

My step daughter needed a unit on short notice. We called around and National Storage called us back fast. They were very accommodating and addressed all of her... Read More

My step daughter needed a unit on short notice. We called around and National Storage called us back fast. They were very accommodating and addressed all of her questions. Moving in was fast and we are pleased with the unit. The manager asked me to leave a review, I am happy with the service so I gave a full five stars.

The manager asked me to leave a review so here we go. The locker was clean, I like the levels of security the place has. There are a couple things they need dur... Read More

The manager asked me to leave a review so here we go. The locker was clean, I like the levels of security the place has. There are a couple things they need during move in but once they had them everything went smoothly. I never had to call them once because my info was all in their system and I was on automatic payment. The email you a lot of stuff so make sure to check your email. Overall everything was fine and I would expect us to be back in the spring. Thanks

Ian and Alex were very nice and helpful. We needed our boat stored on short notice and were happy that we found National Storage Center. The security gate put m... Read More

Ian and Alex were very nice and helpful. We needed our boat stored on short notice and were happy that we found National Storage Center. The security gate put my mind at ease. This storage place appears much more secure than some of the other ones we have used previously.

Our move-in to the storage lockers was straight forward. The manager explained what all I needed before I came in and I had all my information ready. The move-i... Read More

Our move-in to the storage lockers was straight forward. The manager explained what all I needed before I came in and I had all my information ready. The move-in took probably 10 minutes and I was ready to go. The lockers were clean. We stored there for a few months and never had any problems. We will definitely use their services again. Thank you for reading my review :)

Very clean and Secure facilities. I was very pleased the employee service as well. I have no complaints, 5 out of 5 stars.

The Pro's: 24 hour onsite caretaker, a gate that requires an entry code, many security cameras, the grounds are clean and feel private, the managers are compete... Read More

The Pro's: 24 hour onsite caretaker, a gate that requires an entry code, many security cameras, the grounds are clean and feel private, the managers are competent. The Con's: The rent is a bit pricey, some of the other people with storage spaces are rude. No dogs are allowed inside the gate. I still give five stars because this storage place is better than most in the area.

My experience storing my items here was great. Would give a 6 out of 5 stars if I could!

I have been very happy with my service at national storage center. The storage locker was clean when I got it. The manager called me when I forgot to pay the re... Read More

I have been very happy with my service at national storage center. The storage locker was clean when I got it. The manager called me when I forgot to pay the rent on time and was very professional. They knew my name and treated me well whenever I came in. If I need to store again I would use them again.

We stored our boat in the outside parking section. Moving in was fast and Ethan was very accommodating when we called to delay our move out. We definitely will ... Read More

We stored our boat in the outside parking section. Moving in was fast and Ethan was very accommodating when we called to delay our move out. We definitely will be back next year!

I was recommended National Storage Center by my dad. He said he had a great experience storing here. My partner and I are impressed by how clean the storage she... Read More

I was recommended National Storage Center by my dad. He said he had a great experience storing here. My partner and I are impressed by how clean the storage shed was when we opened it. Move-in was really fast even though they do require a bit of paperwork. The manager (I believe his name is Alex?) gave us tips on campgrounds and things to do around Traverse City because we are new to the area. We are quite pleased with this storage place and would recommend them to friends or family.

As someone who has had bad experience with storage facilities in the past I was very happy with National Storage Center. The complex is clean, they have a gate ... Read More

As someone who has had bad experience with storage facilities in the past I was very happy with National Storage Center. The complex is clean, they have a gate with key pad entry and security cameras everywhere. I saw one of the managers picking up trash several times while I was there. The facility is generally well lit when it gets darker and I was told that they have a caretaker on site 24 hours a day. They are more expensive than surrounding places but they are far more secure. I am very happy with my decision to store my belongings here and it has made my move to the area a lot less difficult than I expected. I will likely use them again if I need to and have already recommended them to my daughter.

I travel throughout Michigan quite frequently for my job. In my line of work I am always needing a place to store materials. I had such a good experience at a N... Read More

I travel throughout Michigan quite frequently for my job. In my line of work I am always needing a place to store materials. I had such a good experience at a National Storage Center location in the past I now seek out their locations for storage whenever it is feasible. 5 out of 5 Stars!!!!

The storage garage was clean when we moved in and the grounds looked well kept

I needed a special lock and they had it in the store. The manager was very knowledgable and helped me set up the combo.

The storage complex was very clean and appears to be very secure with the fence and all the cameras. The storage locker was just what I was looking for to store... Read More

The storage complex was very clean and appears to be very secure with the fence and all the cameras. The storage locker was just what I was looking for to store all the various stuff I’ve collected over the years. Alec was very polite and helpful. I would use this storage place again, they are a bit pricey but I know my stuff is always safe so that’s priceless.

Great overall service, employees were helpful and provided great customer service. 5 out of 5 stars!

My elderly mom needed to rent a storage unit for some of the extra things she had around the house. The staff were good in explaining all the details she needed... Read More

My elderly mom needed to rent a storage unit for some of the extra things she had around the house. The staff were good in explaining all the details she needed to know and showed her how to use the security keypad. The storage unit is very clean and the facility looks to be very secure with all the cameras they have. I am very happy with this facility because a lot of the other ones around TC seem rundown and don't look very secure to me.

Sometimes moving can be a really stressful situation, which was my case. The staff here make you feel very comfortable and give you all the info you need and as... Read More

Sometimes moving can be a really stressful situation, which was my case. The staff here make you feel very comfortable and give you all the info you need and ask if you have questions. The units are very clean and secure and easily accessible. Also the location feels private and the rates are great. I would definitely recommend them, especially since I am a return renter.

They have always been helpful and the two units I rent were clean and in great condition. I would reccomend National Storage to anyone

They have always been helpful and the two units I rent were clean and in great condition. I would reccomend National Storage to anyone

The guys who work here are helpful. My wife loves how secure the place is too.

Absolutely outstanding customer service, Alex went above and beyond to help me out. I would highly recommend National Storage Center to anyone.

I travel all over Michigan for my business and have found National Storage to be one of the best! I was talking with a manager who informed me the owner is also... Read More

I travel all over Michigan for my business and have found National Storage to be one of the best! I was talking with a manager who informed me the owner is also a Michigander. I will continue to refer anyone who asks to National Storage and their affiliates!!

We are staying at the Campground, right next to the self storage. But we have been told, storage cost is $25.00 a month. Sound really good to me. The campgrou... Read More

We are staying at the Campground, right next to the self storage. But we have been told, storage cost is $25.00 a month. Sound really good to me. The campground is 6 out of 5 (YES I said 6 out of 5 ?'s) OUTSTANDING camping grounds.

Fast, friendly and knowledgeable got me fixed up on the same day with great service and explanation of everything needed with 1st month reduced fee. Awesome job... Read More

Fast, friendly and knowledgeable got me fixed up on the same day with great service and explanation of everything needed with 1st month reduced fee. Awesome job thanks

The entry and exit process to the areas was great and easy access for both the enclosed storage and the RV storage areas. However the rv area could have wider ... Read More

The entry and exit process to the areas was great and easy access for both the enclosed storage and the RV storage areas. However the rv area could have wider aisles as it is difficult to maneuver during the hitching process.

This storage facility is very clean and well maintained, however, the rates are outrageous. When I first started to rent from them 4 years ago, I paid $55 a m... Read More

This storage facility is very clean and well maintained, however, the rates are outrageous. When I first started to rent from them 4 years ago, I paid $55 a month. If I had stayed with them, they wanted $208 a month! They also required you to pay for their renters insurance. So, while I liked their facility, I simply could no longer afford them.

Gate was so quiet, I didn't even realize it opened.

Great customer service ? The only thing that would great to have are dumpsters for the renters customers pay enough to be able to have access to a dumpster.

I have no complaints when it’s comes to renting a unit here. The facilities are clean and in good condition and I would certainly recommend this storage facil... Read More

I have no complaints when it’s comes to renting a unit here. The facilities are clean and in good condition and I would certainly recommend this storage facility.

I was disappointed that I was told in the advertisement or co that's mediating for them there may be a fee of 12 or 18dollars,depending on the facility. That I ... Read More

I was disappointed that I was told in the advertisement or co that's mediating for them there may be a fee of 12 or 18dollars,depending on the facility. That I expected but the fee was 30 almost double that.and a Friend told me that if you get 2 months behind they sell your belongings We'll have to see about that.

Had a shoebox of a storage unit for a year for $95 a month. The employees try their best to be friendly and helpful but they seem lost like they don’t know wh... Read More

Had a shoebox of a storage unit for a year for $95 a month. The employees try their best to be friendly and helpful but they seem lost like they don’t know what they’re doing. There is no on site dumpster here which I had to move a futon that grew mold spores in the storage unit. And a bag of stuffed animals I had have rice in it now so I’m wondering if mice got in. Overall there’s better options out there for probably cheaper.

Storing there was fine. The reason for the one star is that they continue to harass me after I moved out. I emptied my unit and took all of my possessions, yet ... Read More

Storing there was fine. The reason for the one star is that they continue to harass me after I moved out. I emptied my unit and took all of my possessions, yet two months later they are still trying to demand money from me. I wish I took a video of me moving out so they would leave me alone.

They claim the first month is free. However, between the mandatory storage insurance they require, the lock they provide at your expense, their "one time fee" a... Read More

They claim the first month is free. However, between the mandatory storage insurance they require, the lock they provide at your expense, their "one time fee" and taxes, I paid more than I saved! And thanks to the storage insurance they require, their 5x5 (TINY!!) storage unit is now over $50 a month while their competitors have larger units available for the same price. Also, they close off the outdoor storage units behind a locked gate between 10pm and 7am, and when the office closes at 5 or 6 there is no checking in to sign paperwork for units. Overall, horrible experience

I had a storage unit for my disabled brother so he could store his stuff while living with me. He was waiting for his apartment to open up. So last minute, hi... Read More

I had a storage unit for my disabled brother so he could store his stuff while living with me. He was waiting for his apartment to open up. So last minute, his apartment opened up, and I had already paid the bill for April 23 - May 23. So on April 28, we had to empty the unit and move my brother to his new apartment. I called to see if they would refund some of the storage unit rent money since I only had the unit for that month for five days, and they said they couldn't give a pro-rated refund. I had the unit for a year; you would think they would have been a little nicer. But no, they are greedy, so beware. Also, I had a climate control unit, and one day I went there to get something out of the unit, and there was water everywhere on the floor!

They have secure facilities. However, they don't email or mail you an invoice when your bill is due. They only contact you once your payment is late, then they ... Read More

They have secure facilities. However, they don't email or mail you an invoice when your bill is due. They only contact you once your payment is late, then they charge you an extra 20$. They also make you carry extra insurance, which brings most monthly prices up 20$ already. So the 45$ storage unit I rent, ends up costing 85$ when all is said and done. Every single other utility company I know of sends an invoice weeks before your payment is due. This company will only contact you once your payment is late and they've charged you 20$ extra on top of what you're already playing monthly. Try a local place that isn't run by a corporation. You have a better chance of not dealing with this kind of stuff.

This storage facility was a much better place before the new owners took over. Recently, my 6 year old daughter and I were at my parents storage unit inside th... Read More

This storage facility was a much better place before the new owners took over. Recently, my 6 year old daughter and I were at my parents storage unit inside the gates of this facility. We got inside because someone happened to be leaving so the gates were already opened. When We attempted to leave, my code wasn’t working to open the gates. Then When we called to explain the situation they couldn’t do anything to help us and told us we would just have to sit there and wait for someone else to either be coming in or leaving, in order to get out the gates. I’m not impressed with the lack of customer service these new owners provide and we’ll be pulling the stuff out of my parents unit this week and choosing a different storage facility!