National Storage - Royal Oak

We rented a truck through this location recently after the competitor did not have availability for our move. Dashanna helped us and she was very professional a... Read More

We rented a truck through this location recently after the competitor did not have availability for our move. Dashanna helped us and she was very professional and efficient. The truck was ready for us as promised (again, the competitor recently has let us down twice by not having the vehicle we reserved available on our rental day). The building and office were also spotless and very organized. I will go out of my way to use Penske from this location for any future moving needs.

I kept a locker here for over 8 years. It was a huge waste of money. But that's not their fault. They were great!

Sorry but the person who put the review before me is very incompetent and racist.. I love dealing with Luanne she is the most friendly property manager I have e... Read More

Sorry but the person who put the review before me is very incompetent and racist.. I love dealing with Luanne she is the most friendly property manager I have ever dealt with.. always very helpful and willing to go above and beyond for customers.. the property is kept up very well I will always store with NSC Royal oak!! Go Luanne!!!

The person at the desk was very personable and helpful. The experience has been good so far.

Facilities were excellent and LuAnn took care of all the details..Fast informative and smooth as can be.. Thanx

LuAnne made the check in process easy when I arrived to start my lease, answered all my questions and gave me a tour. Building looks well kept.

We had a great experience at NSC Royal Oak today all thanks to Luanne. She was kind enough to take time out of her day to help us get the correct truck after we... Read More

We had a great experience at NSC Royal Oak today all thanks to Luanne. She was kind enough to take time out of her day to help us get the correct truck after we were scheduled the incorrect one. Great service, clean storage units!

Friendly staff, they are very accommodating!! The process was easy!

The best location, and price. Love that we were able to get a first floor unit. Everyone in the office was so nice and made this very easy. Highly recommend ... Read More

The best location, and price. Love that we were able to get a first floor unit. Everyone in the office was so nice and made this very easy. Highly recommend them!

Kyleen is the best! I was confused and was having a difficult time reserving my Penske truck through Penske’s toll-free phone number. So I decided to just tak... Read More

Kyleen is the best! I was confused and was having a difficult time reserving my Penske truck through Penske’s toll-free phone number. So I decided to just take a ride over to National Storage and see if someone could help me. Kyleen very quickly and efficiently figured out my situation and was able to book me the most efficient and ECONOMICAL way for me to accomplish my goals for renting the truck. I have rarely had a customer service experience as wonderful as I had with National Storage in Royal Oak, MI.

I get trucks from this location monthly and every single experience, Keileen is welcoming, kind and helpful. My trucks are always here and ready to go. I wouldn... Read More

I get trucks from this location monthly and every single experience, Keileen is welcoming, kind and helpful. My trucks are always here and ready to go. I wouldn't want to go anywhere else. Thank you for a wonderful customer experience.

Just rented a unit and was very pleased with the experience. Kyleen was very friendly and professional and took the time to answer my questions and show me arou... Read More

Just rented a unit and was very pleased with the experience. Kyleen was very friendly and professional and took the time to answer my questions and show me around. Exceptional service!

We love National Storage! The best customer service in town, and their storage units are top notch. Security is excellent too!

Friendly service and excellent communication every step of the way. Truck was tip top. Highly recommend renting from this location, even if it’s a few miles f... Read More

Friendly service and excellent communication every step of the way. Truck was tip top. Highly recommend renting from this location, even if it’s a few miles further than closer Penske locations to you. You can’t put a price on solid customer service!

Clean storage, very friendly staff and a great overall experience. The units are safe to get into and out of. Second time I’ve used this facility and I would ... Read More

Clean storage, very friendly staff and a great overall experience. The units are safe to get into and out of. Second time I’ve used this facility and I would highly recommend.

Kyleen went about and beyond! She showed me one unit. put it on reserve for me. I ended up going with a smaller one. She took the time and even though she had t... Read More

Kyleen went about and beyond! She showed me one unit. put it on reserve for me. I ended up going with a smaller one. She took the time and even though she had to go to my unit anyway she explained everything to me while I walked with her! She's very polite and very helpful! Thanks again Kyleen!

Kim Andrews is a gem!! People make businesses work and she did a fantastic job helping us through our Penske truck rental at this location. If you need storag... Read More

Kim Andrews is a gem!! People make businesses work and she did a fantastic job helping us through our Penske truck rental at this location. If you need storage space or a truck - Kim is definitely the person with whom you want to work!

Had a great experience! Just needed a unit for a short period of time while I moved, and had no issues. I even received a free lock when I got my unit, which ma... Read More

Had a great experience! Just needed a unit for a short period of time while I moved, and had no issues. I even received a free lock when I got my unit, which made things very easy!

Kyleen gave great service. She was very polite. I felt comfortable with National storage of royal oak!

This storage has the ability to rent box trucks so all you need to do is go to one place, also it's very rare to find these days people who believe in customer ... Read More

This storage has the ability to rent box trucks so all you need to do is go to one place, also it's very rare to find these days people who believe in customer service, the lady there was awesome, she did everything I ask for and more, I had to change unit to larger one and there was no problems, I would recommend this place to anyone Thank you for a pleasant move

Kim was very helpful showing me around the place and when I quickly realized I needed a larger unit she provided me with pricing and availability for the new on... Read More

Kim was very helpful showing me around the place and when I quickly realized I needed a larger unit she provided me with pricing and availability for the new one without hesitation.

Kim was great! She is the reason I have come back to National and today I heard she is being transferred! WHY? She is friendly and experienced. It is a busy lo... Read More

Kim was great! She is the reason I have come back to National and today I heard she is being transferred! WHY? She is friendly and experienced. It is a busy location. Bring her back!

Excellent costumer service. The manager Kim was so kind and professIonal. She went above and beyond to accommodate the best storage unit option available for me... Read More

Excellent costumer service. The manager Kim was so kind and professIonal. She went above and beyond to accommodate the best storage unit option available for me.

Great customer service. Kim, the manager is very friendly, helpful and efficient.

The manager Kim was extremely helpful and super kind. She made kept the process fast and easy

Absolutely great storage center. Great location in the heart of Royal Oak, friendly and helpful staff, and great prices for the area. Kim has gone above and bey... Read More

Absolutely great storage center. Great location in the heart of Royal Oak, friendly and helpful staff, and great prices for the area. Kim has gone above and beyond in making the whole experience easy, convenient, and quick. She has been incredibly kind and professional throughout the whole process! As someone who frequents storage units, I would highly recommend this place to anyone looking for short term or long term storage in Royal Oak.

Kim was absolutely incredible. She helped us with the mistakes we made while scheduling our moving truck and was kind and patient. You can tell that she cares a... Read More

Kim was absolutely incredible. She helped us with the mistakes we made while scheduling our moving truck and was kind and patient. You can tell that she cares and she will take care of you. Kim definitely earned a new customer for life!

I am so glad I went to this location - Kim was so helpful and made the experience fantastic! I would definitely go back there for rental needs and recommend.

Easy process to reserve unit online, with great prices. Friendly staff, and safe and secure area.

Clean and secure. Excellent customer service

The check in was excellent. Kim the office manager took care of me from start to finish. She was so helpful and excellent customer service.

Just rented a storage unit here as well as a moving truck for the day and I am extremely happy! Kim was so helpful with all my options and we won't use anyone e... Read More

Just rented a storage unit here as well as a moving truck for the day and I am extremely happy! Kim was so helpful with all my options and we won't use anyone else!

I rented a Uhaul 26' truck and a Penske 26' truck, one way to Michigan. My rental return to Uhaul was not very positive but my return to Penske (at National Sto... Read More

I rented a Uhaul 26' truck and a Penske 26' truck, one way to Michigan. My rental return to Uhaul was not very positive but my return to Penske (at National Storage in Royal Oak) was non-stressful, positive, and heart-warming. After a long hard move across the country, Kim Andrews was a breath of fresh air... an absolute delight to work with. She was helpful, positive and kind. The return was seamless and she was very warm and personable, welcoming me and my family into the community. I highly recommend any offering at this location as long as Kim is there managing it.

kim Andrews is keeping this place on there toes, the help is fantastic. keeping the place clean and set up for the holidays is nice. feels like my basement not ... Read More

kim Andrews is keeping this place on there toes, the help is fantastic. keeping the place clean and set up for the holidays is nice. feels like my basement not a storage place

I selected this storage facility because they offered the best selection of sizes at competitive prices. In addition to this, I received incredible customer se... Read More

I selected this storage facility because they offered the best selection of sizes at competitive prices. In addition to this, I received incredible customer service. Kim, the manager went above and beyond to facilitate my move-in under very short notice. She came to work early and cleared the parking for my very large van. Moving is inherently stressful but she made it so easy. So glad I selected them for storage.

The facility is very secure and clean. Check-in was very quick and easy. Rhonda and Sarah were both great to work with.

We received excellent service! A big thank you to Rhonda for all her help.

Kim Andrews was more helpful than anyone could know! She saved me money and was extremely kind.

Rhonda in the rental office is the most helpful person and so nice!!!. She got me in and out so I could get on with my day, and made sure I was getting exactly ... Read More

Rhonda in the rental office is the most helpful person and so nice!!!. She got me in and out so I could get on with my day, and made sure I was getting exactly what I needed for my storage situation, and made sure the unit I leased was spotless. Really good security and easy access. I highly recommend using them for all your storage needs. It's a good spot, and Rhonda being so professional and courteous made renting storage space a breeze.

Rhonda was extremely helpful amd thorough in getting me set up with my unit.

Rhonda in the rental office is the nicest and most helpful person. She got me in and out quick and even made sure the unit I leased was totally clean. Great sec... Read More

Rhonda in the rental office is the nicest and most helpful person. She got me in and out quick and even made sure the unit I leased was totally clean. Great security and easy access. I highly recommend using them for all your storage needs.

Rhonda is a joy to work with - very pleasant and helpful. The place is clean and tidy.

This is a great storage facility! I have more storage space than I anticipated having and for a great price. The staff are helpful and pleasant. Great hours, th... Read More

This is a great storage facility! I have more storage space than I anticipated having and for a great price. The staff are helpful and pleasant. Great hours, the facility is well lit and I feel my items are safe.

The New Hudson location has been good to work with. Clean units. Friendly staff.

The staff was very friendly and professional. They were very accommodating with helping to figure out what size unit we need. i will recommend this place to o... Read More

The staff was very friendly and professional. They were very accommodating with helping to figure out what size unit we need. i will recommend this place to other people when the situation arises.

Outstanding service from the entire team as we secured a unit for our new business and the location is outstanding. Thanks so much for all your help. I highly... Read More

Outstanding service from the entire team as we secured a unit for our new business and the location is outstanding. Thanks so much for all your help. I highly recommend this storage center.

Lots of sizes available. Made me feel welcomed when I walked in

This facility is very secure and the management team was very helpful in helping me to decide what size of a unit I needed. They also, were instrumental in sho... Read More

This facility is very secure and the management team was very helpful in helping me to decide what size of a unit I needed. They also, were instrumental in showing me a couple different units so that I could make a visual decision based on their recommendations. I highly recommend them.

Really great storage! The gentleman in the office is great! He is so kind and informative. He really helped me figure out the best unit for me and was so patien... Read More

Really great storage! The gentleman in the office is great! He is so kind and informative. He really helped me figure out the best unit for me and was so patient answering all of my questions.

One of the best places around for storage... highly recommend for anyone looking for a clean and secure place to store their things. Staff was very nice and hel... Read More

One of the best places around for storage... highly recommend for anyone looking for a clean and secure place to store their things. Staff was very nice and helpful!

If you want a secure place to keep all your stuff, this place is great. I called and asked so many questions and they answered them all. When I got there, the... Read More

If you want a secure place to keep all your stuff, this place is great. I called and asked so many questions and they answered them all. When I got there, they showed me different sized units so I could choose the right one for what I needed to store

Very clean property and like the current promotion discounts. The front desk employees where very patient with my questions and very helpful.

Great facility to store your items in and management fanastic!

We've used this place for years and have been very happy

Easy access to all my supplies. Keeps my paint from freezing

We had a unit here for our business until our store closed. Always a great place. The fact that it's heated was a huge plus for us

Great place! I went in just looking for information and they answered all of my questions fully. I will definitely be returning when I'm ready

NSC agrees to my special needs when 6 other storage facilities that I called would not. They are quick to act when they need to take action. Security is "stat... Read More

NSC agrees to my special needs when 6 other storage facilities that I called would not. They are quick to act when they need to take action. Security is "state of the art".

Great service

Great storage facility. I feel very safe and secure when I come here. Indoor access units, and outdoor access ones. We will be moving, so it's nice to have a pl... Read More

Great storage facility. I feel very safe and secure when I come here. Indoor access units, and outdoor access ones. We will be moving, so it's nice to have a place to put things out of the way and make it easier to show our house. We got a great deal when we stopped by just to look at the place. Plus it's very close to our home in Royal Oak. No traffic, off the main roads, easy access. Available after hours with your own security code.

Great storage facility. I feel very safe and secure when I come here. Indoor access units, and outdoor access ones. We will be moving, so it's nice to have a pl... Read More

Great storage facility. I feel very safe and secure when I come here. Indoor access units, and outdoor access ones. We will be moving, so it's nice to have a place to put things out of the way and make it easier to show our house. We got a great deal when we stopped by just to look at the place. Plus it's very close to our home in Royal Oak. No traffic, off the main roads, easy access. Available after hours with your own security code.

Great storage facility. I feel very safe and secure when I come here. Indoor access units, and outdoor access ones. We will be moving, so it's nice to have a pl... Read More

Great storage facility. I feel very safe and secure when I come here. Indoor access units, and outdoor access ones. We will be moving, so it's nice to have a place to put things out of the way and make it easier to show our house. We got a great deal when we stopped by just to look at the place. Plus it's very close to our home in Royal Oak. No traffic, off the main roads, easy access. Available after hours with your own security code.

Very large, very secure storage facility. Great price.

Jan was very helpful in my time of stress. the place was very clean. Anyone needing storage should go their and ask for Jan.

I was definitely not polite or easy to get along with when I rented my storage unit here despite being kind of an ass the staff was incredibly professional and ... Read More

I was definitely not polite or easy to get along with when I rented my storage unit here despite being kind of an ass the staff was incredibly professional and took time in order to make sure I was taken care of no

Brother likes it a lot, reasonable, convenient

Storage is fine, but if you rely on autopay or paying online, consider giving this one a pass. They change ther provider so often it's often impossible to find ... Read More

Storage is fine, but if you rely on autopay or paying online, consider giving this one a pass. They change ther provider so often it's often impossible to find where to go to pay online, even auto-pay is iffy and sometimes returns an NSF when there's plenty of money and they ask for your card number over the phone if that happens (which is a very very bad security practice.) Office closes at 5:30, but they are often gone before that, so if you have a traditional job it's difficult to catch someone in if you have problems with the payment system...which is often.

Rented here 5 years. 50-100% increase in rent each year. Constant changing of payment systems, rules, fees. Breathtakingly incompetent, terrible experience. The... Read More

Rented here 5 years. 50-100% increase in rent each year. Constant changing of payment systems, rules, fees. Breathtakingly incompetent, terrible experience. They even lied about the auction date for my unit. Don’t be an idiot like I was if you value your stuff.

Hello I’m very upset with this company I can’t contact anyone from corporate and this old lady that’s the sales manager is constantly harassing me.She can... Read More

Hello I’m very upset with this company I can’t contact anyone from corporate and this old lady that’s the sales manager is constantly harassing me.She canceled my contact after she tried to get me arrested she had me waiting a hour to get in my unit after I paid . I asked them before it was time for payment to not take auto pay and the did she got mad when I’d asked them to reverse it . Because I’d gave them head up , now the lock me out my unit after I set up a new day for auto pay and she putting everyone white in front of me and made me wait a hour so I cursed her out she’s tell the guest my full name calling the police on me because I’m upset I’m waiting me and my daughter is upstairs hot we have asthma it’s no ventilation the phones don’t work next day she waited until the end of the day to cancel my contract at 5:14pm I’d called at 5:17pm I’m like I’m sorry what’s your name she’s like what’s your name I’m like aren’t you on the clock she like this must be ___ I’m like no she hung up on me y’all I’m sick of this meth head her & Pete Everyone else is very nice??

Hello I’m very upset with this company I can’t contact anyone from corporate and this old lady that’s the sales manager is constantly harassing me.She can... Read More

Hello I’m very upset with this company I can’t contact anyone from corporate and this old lady that’s the sales manager is constantly harassing me.She canceled my contact after she tried to get me arrested she had me waiting a hour to get in my unit after I paid . I asked them before it was time for payment to not take auto pay and the did she got mad when I’d asked them to reverse it . Because I’d gave them head up , now the lock me out my unit after I set up a new day for auto pay and she putting everyone white in front of me and made me wait a hour so I cursed her out she’s tell the guest my full name calling the police on me because I’m upset I’m waiting me and my daughter is upstairs hot we have asthma it’s no ventilation the phones don’t work next day she waited until the end of the day to cancel my contract at 5:14pm I’d called at 5:17pm I’m like I’m sorry what’s your name she’s like what’s your name I’m like aren’t you on the clock she like this must be ___ I’m like no she hung up on me y’all I’m sick of this meth head

We rented a cargo van that we were told would be ready on Friday November 3rd at the time slot of 1:30-2:30. We were also informed that if a van was not availab... Read More

We rented a cargo van that we were told would be ready on Friday November 3rd at the time slot of 1:30-2:30. We were also informed that if a van was not available, we could get a truck with no upcharge. Well, we showed up and low and behold, not only will they not give us a truck, we had to wait FOR A CALL BACK ABOUT A VAN BEING DRIVEN TO THE FACILITY. THERE WAS NO VAN PRESENT. Not only is this disorganized, it’s ridiculous. Time management and task management obviously aren’t a strong suit here.

I reserved a storage unit online 2 weeks prior to needing the unit. Came to the facility to use the unit. My reservation was cancelled and given to someone else... Read More

I reserved a storage unit online 2 weeks prior to needing the unit. Came to the facility to use the unit. My reservation was cancelled and given to someone else without a phone call or anything. I drove from Tennessee to here for a full shipment of household goods to be delivered. I don't know how this place has such great ratings. The woman at the front desk (not the regular one) was as helpful as she could have been (no fault of her own). I know some people may have had good experiences, but I would not risk renting from here at all. It is not worth the risk of having your until given away to somebody else.