National Storage Redford - Telegraph Road

Set alarm for 6 o'clock. Parisha was a streamley helpful. No, exactly how to help me. Please give her a raise

My experience was excellent Peresha was very polite informative and helpful she has a great sense of humor ?. She’s the perfect person for the front desk. Tha... Read More

My experience was excellent Peresha was very polite informative and helpful she has a great sense of humor ?. She’s the perfect person for the front desk. Thank you Peresha!!

Peresha is AMAZING!! Always courteous and helpful. The units are very well maintained and the condition of the restrooms are ALWAYS OUTSTANDING!! We currently h... Read More

Peresha is AMAZING!! Always courteous and helpful. The units are very well maintained and the condition of the restrooms are ALWAYS OUTSTANDING!! We currently have 2 units here and recommend National Storage whenever we can!

Peresha was absolutely awesome!! I am new to utilizing storage units therefore I had mannnnnny questions! Ms Peresha was kind and patient and answered all of th... Read More

Peresha was absolutely awesome!! I am new to utilizing storage units therefore I had mannnnnny questions! Ms Peresha was kind and patient and answered all of them, with "honest" responses. Regarding actual unit only been 30 days, good so far!

These ladies were very helpful during the time. I used the storage. There was not a question that I had that they did not answer. They were always polite even i... Read More

These ladies were very helpful during the time. I used the storage. There was not a question that I had that they did not answer. They were always polite even if my bill was a little late.

Peresha was the most wonderful help in getting our unit rented. Quick, easy and efficient and the office and unit were extremely clean. She needs a raise and al... Read More

Peresha was the most wonderful help in getting our unit rented. Quick, easy and efficient and the office and unit were extremely clean. She needs a raise and also needs to be training other employees on how to treat customers and be as pleasant and respectful as her.

This facility is awesome and ran by a great boss! Peresha and staff go above and beyond for their customers and operate on a 5-star level...

Peresha she was nice and so helpful she made the process go by so fast and easy. She was very Pleasant and answered all my questions. Thanks for the great custo... Read More

Peresha she was nice and so helpful she made the process go by so fast and easy. She was very Pleasant and answered all my questions. Thanks for the great customer service.

I had the pleasure of meeting Peresha and she was very helpful with answering my questions and addressing my concerns. Very knowledgeable and such a good person... Read More

I had the pleasure of meeting Peresha and she was very helpful with answering my questions and addressing my concerns. Very knowledgeable and such a good person to talk to. Thank you.

Excellent storage spot for a temporary solution fro your business! 24 hours access and the staff is amazing. Highly recommended.

STACEY is THE BEST!!!!!!!! She went the extra mile to help me, even escorted me to my storage space because I didn't want to get in the elevator. She provided O... Read More

STACEY is THE BEST!!!!!!!! She went the extra mile to help me, even escorted me to my storage space because I didn't want to get in the elevator. She provided OUTSTANDING customer service, she is SMART, EXTREMELY KNOWLEDGEABLE AND REALLY SWEET. She could run the company! SHE is an ASSET.

During my storage there I had no issues. I appreciate the heavy security that they have at the facility. I didn't have to worry about my items or belongings the... Read More

During my storage there I had no issues. I appreciate the heavy security that they have at the facility. I didn't have to worry about my items or belongings there. I felt that my things were safe and the staff was very friendly and wonderful. Thank you for letting me use your facility

Jack and Peresha were kind, welcoming, professional and detailed. They answered all question that I had; many before I asked them. They made me feel comfortable... Read More

Jack and Peresha were kind, welcoming, professional and detailed. They answered all question that I had; many before I asked them. They made me feel comfortable and safe. They now have a customer!

Very Professional and Studious! Peresha was such a Great Person! & the Prices you can’t beat ! Thank you guys ! 5stars ! Lunch on me real soon ?

Pretty good experience with National storage this is my 2nd time using them for a move and I must say I can’t complain. Staff is friendly and understanding! S... Read More

Pretty good experience with National storage this is my 2nd time using them for a move and I must say I can’t complain. Staff is friendly and understanding! Spacious storage units and clean. Thank you for giving me the opportunity to trust you all with my most valuable belongings!

Easy move in. Very affordable. Half off 1st month in. Clean facilities. Helpful and friendly staff.

I had a great experience here. It was quick and easy to set up my account and the representative Peresha was very pleasant. The grounds are neat and clean as we... Read More

I had a great experience here. It was quick and easy to set up my account and the representative Peresha was very pleasant. The grounds are neat and clean as well.

Great location! Customer service is wonderful! Peresha really helped me double check everything before moving in. Would highly recommend.

The service from Jennifer was perfect and professional. She understood what I needed, very clean. ?

The manager Jennifer is a awesome woman she goes above & beyond to help her customer's it's very clean & smells great ..I will refer family and friends to natio... Read More

The manager Jennifer is a awesome woman she goes above & beyond to help her customer's it's very clean & smells great ..I will refer family and friends to national storage....

The manager is really a nice person and no problems if I ever need a storage unit I will be back

The best place to ever go to if you want to put your things in a storage my first experience was amazing and still is they are very kind and willing to work wit... Read More

The best place to ever go to if you want to put your things in a storage my first experience was amazing and still is they are very kind and willing to work with you best place hands down from customer Melanie Henderson

Been there 3 years, service is extraordinary, facility is always clean!!

Thank you so much to the crew at National Storage of Redford. Jennifer and Marsha were fabulous to work with since I'm located in Florida and my guys were doing... Read More

Thank you so much to the crew at National Storage of Redford. Jennifer and Marsha were fabulous to work with since I'm located in Florida and my guys were doing a pick up in MI. They helped through the whole process and made it very easy to get the units, and keep up on when the payments were due. Thank you again ladies.

The two young lady was very helpful and kind. They went step by step on how to come in and out of the gate.

Had a fantastic experience getting my new unit Jennifer, Marsha, and that other girl are all A1 employees

The management here was great. Jennifer was very helpful in getting me exactly what I needed. The facility is clean and well kept. I would recommend them to any... Read More

The management here was great. Jennifer was very helpful in getting me exactly what I needed. The facility is clean and well kept. I would recommend them to anyone looking for a storage space.

She is/was AWESOME.. So very helpful and very pleasant.. You have a Fantastic employee. ??????

Loved national storage they were amazing I would rent there again.

It was very easy and obtainable. No hassle. Everything was understandable. Just wish the hours to get into your storage was increased to at least 16 hours a day... Read More

It was very easy and obtainable. No hassle. Everything was understandable. Just wish the hours to get into your storage was increased to at least 16 hours a day. The team was very nice and professional.

This place is no hassles overall. The staff is friendly and collaborative which is greatly appreciated. They have tons of carts available. The facilities are cl... Read More

This place is no hassles overall. The staff is friendly and collaborative which is greatly appreciated. They have tons of carts available. The facilities are clean; their bathroom too. It is very secure. You have to push a code to get in which makes it super safe and we love it. Thanks National Storage team, you’re cool.

Adam takes great care of us. He is always friendly and keeps everything clean.

Clean facility with awesome service from Crystal and Adam.

Very helpful staff the lady who helped me was professional while helping me even when an unhappy customer came in ranting about a problem with the gate she kept... Read More

Very helpful staff the lady who helped me was professional while helping me even when an unhappy customer came in ranting about a problem with the gate she kept her cool. She was able to answer all my questions and so far I'm happy with them

They have great customer service crystal helped me out a lot and I really enjoyed the customer service no attitude or anything I recommend this storage facility

I love the service here I enjoyed the small talk I had with crystal and Adam they’re very welcoming and I like that and I will always come here to get my unit... Read More

I love the service here I enjoyed the small talk I had with crystal and Adam they’re very welcoming and I like that and I will always come here to get my units

Crystal was great I came in and got fantastic customer service I highly recommend this store if you need a storage

Crystal and Adam were great. I came for storage and the build was clean and I enjoyed the service.

The building is clean and the staff is great thanks Crystal and Adam

Great experience. Friendly staff was able to quickly meet my needs.

clean polite and welcoming is what i have to say about this place I will be getting a unit and also my mom also they have a refer a friend program that I will b... Read More

clean polite and welcoming is what i have to say about this place I will be getting a unit and also my mom also they have a refer a friend program that I will be doing too a free $50.00 I can use that also

Went into here today and the young lady there was really nice and helped me out alot so I got a unit it was clean and quite in there had her show me 3 units and... Read More

Went into here today and the young lady there was really nice and helped me out alot so I got a unit it was clean and quite in there had her show me 3 units and I was happy to see all of them were so clean

I just wanted to say I been with this company for years i have never had any problems with them yea at first I did'nt the hour change but after they explain to... Read More

I just wanted to say I been with this company for years i have never had any problems with them yea at first I did'nt the hour change but after they explain to me that it keeps our stuff safer with the office being open same as the building i feel a lot better but the people they have there is a big help to me and i would keep my things there for many more years if i have to I give this company and they empolyee's a 5 star cause they work hard stay late and even there on Sunday if you go there they would go out the way to make sure your things are safe like walk to check on your units everyday and also they call you to remind you that your payment is late which I like cause I do tin to forget sometimes so if you want to get a good place to store your things I say go here and they will take care of you. Thank You National Storage Redford

Very helpful staff! Made everything easy for us! Nice clean, easy access!

I got a unit there and I can say with the new hours I feel like all my things are safe and the mangers there are very nice and helps out a lot when I need help

I came in today and a young lady by the name of Crystal was there and she was a lot of help she even wrote things down for me and got me everything I needed so ... Read More

I came in today and a young lady by the name of Crystal was there and she was a lot of help she even wrote things down for me and got me everything I needed so I definitely recommend this place if u want a good place to store your things it was clean and every unit she showed me was clean the property is very nice

Came to buy moving supplies and they had everything I needed. Adam and Crystal were able to help recommend the best deals on what I should get.

I have stored at several self storage facilities throughout the years, both for business and personal use and have been very impressed by the service that I hav... Read More

I have stored at several self storage facilities throughout the years, both for business and personal use and have been very impressed by the service that I have recieved at National Storage Redford location. The on-site managers, Adam & Crystal, are always friendly and make sure to make themselves available to all customers. The facility is clean and well-managed which makes it easy to be a customer here long term.

Adam was extremely kind, patient and helpful. He understood what our business needs were and suggested the appropriate size unit did us. I am so glad we decid... Read More

Adam was extremely kind, patient and helpful. He understood what our business needs were and suggested the appropriate size unit did us. I am so glad we decided to stop in and check them out.

The guy at the front desk was wonderful, this is my 1st storage unit and he made me feel comfortable about bringing my things there, Thank you so much.

Very clean and the staff was so helpful. Crystal found me a unit to my liking, great communication and Professional setting. I would recommend family and friend... Read More

Very clean and the staff was so helpful. Crystal found me a unit to my liking, great communication and Professional setting. I would recommend family and friends at this facility.

I came into this location to inquire about a few things and Crystal was such a great help. She was knowledgeable and very easy to talk to. This location was cl... Read More

I came into this location to inquire about a few things and Crystal was such a great help. She was knowledgeable and very easy to talk to. This location was clean and well put together. I will definitely be back.

Crystal was amazing at assisting me she answered all of my questions and helped me with no problem she is a sweet person if I needed to talk to any one it would... Read More

Crystal was amazing at assisting me she answered all of my questions and helped me with no problem she is a sweet person if I needed to talk to any one it would definitely be her ?

This is a great place when I was in town I used this place. The customer service was awesome even the customer service that crystal and adam gave me. Will be us... Read More

This is a great place when I was in town I used this place. The customer service was awesome even the customer service that crystal and adam gave me. Will be using this again

Crystal was a big help when I came in. Very good attitude and communication. Great customer service .

Crystal and Adam were great , they helped me out a lot. Great customer service. Very good work.

Absolute wonderful customer service, clean, and safe! Highly recommend.

Adam was very friendly and helpful. I have used this storage on several different occasions and its always great with nice customer service.

Adam was amazing in helping me get the best unit for my things. Thanks so much for having him here when I came, and needed help.

Very satisfied with my experience here. a young man Jordan Williams assisted me and he was very professional and knowledgeable. I will definitely be back

Amazing service!! Extremely knowledgeable about the storage space that’s needed for my next move. Very professional a great asset to the business.. Thank You ... Read More

Amazing service!! Extremely knowledgeable about the storage space that’s needed for my next move. Very professional a great asset to the business.. Thank You Mr. Williams. See you soon

Keeping it simple! Knowledgeable, helpful, straightforward! Was very satisfied when I left! Thank you Jordan!

Jordan was a lot of help gave me a lot of info on how to open my storage unit I will surely be coming back to do so great job National storage Redford

Jordan Williams is a problem solver! Any questions I had they were always willing to help and was definitely solution oriented! Jordan is the epitome of custome... Read More

Jordan Williams is a problem solver! Any questions I had they were always willing to help and was definitely solution oriented! Jordan is the epitome of customer service and how it should be!

Very clean place Jordan does a great job with keeping it clean I noticed he works by himself most of the time and helps me with my English sometimes really nice... Read More

Very clean place Jordan does a great job with keeping it clean I noticed he works by himself most of the time and helps me with my English sometimes really nice guy ????

Jordan, was very friendly and I was in and out pretty fast. Thanks for the awesome service Jordan?

Jordan Williams is very professional and helpful. Whenever I call, he is very nice and friendly. He always returns my calls whenever I have a question or concer... Read More

Jordan Williams is very professional and helpful. Whenever I call, he is very nice and friendly. He always returns my calls whenever I have a question or concern. Furthermore, he assisted me to make sure that my unit was secure. I really appreciate the professionalism that Jordan displays. Keep up the good work

I have been with them for over 3 years and I must say the Level of Professionalism, Concern and PATIENCE Jordan(Manger) has is Applauding???? Thank you Jordan ... Read More

I have been with them for over 3 years and I must say the Level of Professionalism, Concern and PATIENCE Jordan(Manger) has is Applauding???? Thank you Jordan for always being nothing but RESPECTABLE to Me and others even when people want to me You in the Parking Lot. You’ve held you composure and Smiled them right out the Door. You are the real MVP??????????????

Jordan Williams is very knowledgeable and professional. He advised me on box sizes and accessories. He made my experience stress free! Awesome guy

Jordan was exceptional. Very helpful and went above and beyond to make sure I had the space I needed. Thank you!!

This is my second time using the National Storage Center in Redford and each time was a pleasant experience. There were to guys always friendly & helpful, espec... Read More

This is my second time using the National Storage Center in Redford and each time was a pleasant experience. There were to guys always friendly & helpful, especially Jordan. The place is in a convenient location & always clean. I recommend them for your storage needs.

The guys who were there this morning very friendly and helpful. Greeted me as I was walking in. We had a polite conversation and facility is nice and clean. The... Read More

The guys who were there this morning very friendly and helpful. Greeted me as I was walking in. We had a polite conversation and facility is nice and clean. The 2 men were awesome

Staff was knowledgeable and friendly. Location is very convenient and very well kept. Prices were pretty good compared to other places offering the same size un... Read More

Staff was knowledgeable and friendly. Location is very convenient and very well kept. Prices were pretty good compared to other places offering the same size units. I'd definitely recommend!

I enjoyed the convenience and safety, but the pricing was way too expensive. For less than what I paid at National I have a unit four times the size for around ... Read More

I enjoyed the convenience and safety, but the pricing was way too expensive. For less than what I paid at National I have a unit four times the size for around half the price that I was paying.

Stacy was Kind , friendly , and fast .only thing I had to go on the 2 nd floor . No elevator

This is a nice storage unit to rent.i been with them for three years now. The only thing I do not like is it is not a heated storage. It's really cold in the bu... Read More

This is a nice storage unit to rent.i been with them for three years now. The only thing I do not like is it is not a heated storage. It's really cold in the building. Some of my things were molded. The staff is nice and friendly and I definitely like the gated area.

Great company to do business with.. Cons prices are steep... And they get steeper every 6 months you are still renting from them. You have zero lights or electr... Read More

Great company to do business with.. Cons prices are steep... And they get steeper every 6 months you are still renting from them. You have zero lights or electrical outlets inside your storage unit.. so bring a flashlight...

Peresha was very customer friendly, but the storage facility itself was not clean, there was an oder of garbage, the Carrier cart was broken only 3 wheels which... Read More

Peresha was very customer friendly, but the storage facility itself was not clean, there was an oder of garbage, the Carrier cart was broken only 3 wheels which made very difficult to move your belongings. The store hours was not accommodating.

Staff was very friendly and helpful. Facility wasn't the cleanest. Units are horribly overpriced. Leaks in the ceilings.

Prices for storage is high but the black older woman who works front desk normally during the day has great customer service skills

I'm disappointed with Redford location, they chose Wednsday to be off but it's not posted on the door, who to blame, I came back Thursday, sure they're closed,... Read More

I'm disappointed with Redford location, they chose Wednsday to be off but it's not posted on the door, who to blame, I came back Thursday, sure they're closed, posted "we'll be back at 3:30" I had to wait until 4:07 to have them open, second, they have a 50% off for three months, but it's not. Go figure.

Stacy was Kind , friendly , and fast , at beginning. Didn’t see her no more after cause other one Deesha , lack customer service skill . They tried to put me ... Read More

Stacy was Kind , friendly , and fast , at beginning. Didn’t see her no more after cause other one Deesha , lack customer service skill . They tried to put me on the 2 nd floor on the side with no elevator, I change it and it was a up charge. Crazy right who moving couch table up stairs .. as the time went on realize they are nasty had mouse on floor one day I went in to get things out my storage. I Told staff and she did anything. Horrible with informing you of lock removal service . Plus I had some pay for my unit ahead they wouldn’t even give me a refund. Plus they are very overpriced. Please go to Uhaul any where else but here .

Would have given more stars but the fact that I can ONLY access my unit is during office hours and not until 10 pm like EVERY other storage place in the area bo... Read More

Would have given more stars but the fact that I can ONLY access my unit is during office hours and not until 10 pm like EVERY other storage place in the area bothers me. Considering that I am paying over $200/month and work until 7pm, this make things VERY inconvenient when I need to get into my unit...And to add insult to injury, you aren’t able to pay extra for 24 hour access like most storage places. I am a former employee of another storage company so there is NO valid reason for access hours to have changed and people who work being unable to access the space they pay for during normal hours that was a deciding factor when researching storage places and me signing a contract with this company in particular...

Terrible experience! Don't rent there. Bad customer service, bad equipment,no trash cans! Increased rent 4 times in 3 years for the same service! Tried to stay ... Read More

Terrible experience! Don't rent there. Bad customer service, bad equipment,no trash cans! Increased rent 4 times in 3 years for the same service! Tried to stay but the people there just don't care about the customer!!!

Horrible experience all of my items had mold on them due to moisture in the building… the insurance u put on the unit is not worth it because the amount of it... Read More

Horrible experience all of my items had mold on them due to moisture in the building… the insurance u put on the unit is not worth it because the amount of items that were destroyed because of the mold it will not cover the damage at all… they kept locking me out my unit saying I owe a late fee when the payments was made on time

There will be no stars for me Because when I first signed up for the service. I asked them if they had A problem with any Mice They said no And unfortunately Th... Read More

There will be no stars for me Because when I first signed up for the service. I asked them if they had A problem with any Mice They said no And unfortunately That was not true There were rats That destroyed my property I'm only giving one star because I have no choice

Roaches were crawling near my unit. Im very disappointed, I figured a storage unit would at least spray often (of course they aren’t aware who brings them int... Read More

Roaches were crawling near my unit. Im very disappointed, I figured a storage unit would at least spray often (of course they aren’t aware who brings them into their establishment) Nothing was offered to me for my inconvenience, I will never refer this place. Not to mention I paid them on time for an entire year.

Let's be frank who really cares about the opinions of customers who have dealt with this place? Is obviously the concern of the folks who own this place they wa... Read More

Let's be frank who really cares about the opinions of customers who have dealt with this place? Is obviously the concern of the folks who own this place they want to know if customers are happy and satisfied. And being that customers come in variety of characters, the best possible way for the owners of this place to gauge and measure whether the place is being ran according to their liking is to go there in person and inspect it for yourself or hire someone just like the restaurant business do when they hire a mystery shopper. This is how you get the exact feel of what's going on in this establishment and other places you own. And do this before your losses stack up.

Horrible management!! Very rude and unprofessional. Her name starts with an R, she’s black, overweight, short with short hair, and she wears the red shirt. S... Read More

Horrible management!! Very rude and unprofessional. Her name starts with an R, she’s black, overweight, short with short hair, and she wears the red shirt. She called me from a personal number, accusing me of leaving trash on the dock instead of using the Many cameras that they have to bother the person that really did it. She said she contacted me because My code was used to get inside the gate.. I explain to her that just because my code was used to get in the gate doesn’t mean that I was the one that left the trash out, I also told her that its common sense to check the cameras, this is what cameras was made, for she got an attitude and hung up on me.. She did this after accusing me of something that I didn’t do.. Jennifer was nice and polite. I wish she was still the manager at this location..

I wouldn’t recommend this place.! I can’t speak on the staff because it seems as though they’re never available. The gate doesn’t work so you have to dr... Read More

I wouldn’t recommend this place.! I can’t speak on the staff because it seems as though they’re never available. The gate doesn’t work so you have to drive to the exit gate to get in. The gate has been broken for months now btw. You’re limited to when you can access your unit and the rent goes up every year. I’ve been with them for two years and my experience wasn’t a great one. I’m so thankful to be done with them. If you just have to have a unit asap, you can’t do research then okay but I would strongly suggest this be your very last option.

Worst place ever!! Had only been there since April and my rent my rent went to the roof quickly. Worst customer service ever, no one seems to know what they're ... Read More

Worst place ever!! Had only been there since April and my rent my rent went to the roof quickly. Worst customer service ever, no one seems to know what they're doing. Gone already!!!!

Continually jacked prices up, had my storage area broken into and a flat screen TV stolen and was never notified...don't deal with them!

When they broke into my unit and stole me and my daughter stuff was the worst I was validated mentally

Really you get nothing from me but I had to put something in order to make this review my storage is were sold I got called that day and said you have one more ... Read More

Really you get nothing from me but I had to put something in order to make this review my storage is were sold I got called that day and said you have one more storage left are you coming to pay for and then I get there and they sold my storage within 20 minutes when I was coming from dialysis and I feel that Adam and Carrie is very disrespectful I will never go there again they knew that I was on my way and so all of my belongings that was in there from my child my childhood life my uncle is in the storage and all my personal items were taken and they were important papers a filing cabinet mementos my uncle ashes is in that storage unit and three necklaces of heart necklace they have not returned any of my private property they don't care it was a joke to Adam and Carrie supposed to be managers but you know as they say things happen so they got to learn something to things happen I would not go to that storage unit ever again the people that were there were great people which were Jordan Williams Stephanie and a couple of others but these people they have there now unbelievable they discussed me not only adding that I made reservations to come that day and it didn't even matter that I spoke with them he still sold my belongings have no clothes no shoes no anything also my social security number has been used by whoever purchased my storages and I purchased them for a little or nothing when I came that day I had the money and for and Adam thought it was a joke and also Carrie did too and I feel I was discriminated because of my Disability