National Storage - New Baltimore

Phil was very courteous and professional. Easy access and clean unit!

I just rented one of their climate controlled units and now adding another unit to the rental agreement. The prices are great, the service and attention to deta... Read More

I just rented one of their climate controlled units and now adding another unit to the rental agreement. The prices are great, the service and attention to details even better! I had the pleasure to meet with Phil who is the property manager as well as Pete the district manager. In this confusing industry of storage rental unit… I promise you, national storage will be your first and only stop necessary. They treat you like family. And if you’re wondering, I’m not related???

Set up my contract on the phone and Adam was very helpful! They provide a lock for you and I thought that was very nice!

Staff is great!! Had an issue where I lost my key to my lock and the process to get it off was reasonable and easy! Just had to let staff know on premises that ... Read More

Staff is great!! Had an issue where I lost my key to my lock and the process to get it off was reasonable and easy! Just had to let staff know on premises that I was getting it cut off or picked, and go from there. The security of your stuff is important to them and appreciate the location. Though we chose to close our unit down, which that was an easy process, we’d definitely get another unit there if needed in future

Best deal financially on 23 mile, and in immediate local area. Good property. Joshua in the office is very kind and helpful.

Joshua was great. So helpful and Kind. All smiles. Great move in deals.. complimentary lock is an awesome thank you for renting gift. 10/10 will always recommen... Read More

Joshua was great. So helpful and Kind. All smiles. Great move in deals.. complimentary lock is an awesome thank you for renting gift. 10/10 will always recommend

Great friendly service! Joshua was very nice and got us all set up nicely..looking forward to a good experience

Anticipate a move to the area and spoke with Joshua about my storage needs. He more than relieved any anxiety I had about storing my belongings. After speaking ... Read More

Anticipate a move to the area and spoke with Joshua about my storage needs. He more than relieved any anxiety I had about storing my belongings. After speaking with him, I’ve decided to go with your company. I will be in touch soon.

Josh is great. He's always pleasant and easy to work with. Her wastes no time in getting the job done. ?

They were great had no problems whatsoever. They held the unit for two weeks like they said, and I had no trouble getting exactly what I needed. I would sent p... Read More

They were great had no problems whatsoever. They held the unit for two weeks like they said, and I had no trouble getting exactly what I needed. I would sent people there for sure. Joshua you’re a great office manager. National Storage is lucky to have you.

Fantastic service. Called the 800 number and was able to rent in a matter of minutes. By doing the rental that way (contactless) they even provide a free lock f... Read More

Fantastic service. Called the 800 number and was able to rent in a matter of minutes. By doing the rental that way (contactless) they even provide a free lock for the unit. Gated storage with good open hours for access. Would recommend for anyone in the area for sure!

Amazing staff! They helped me with every question. Very fair prices and clean facilities!

Joshua was very thorough in explaining the storage process to me and very knowledgeable and professional! National Storage Center was the best place to go!

Started renting a 10 x 20 ft climate control unit then transferred to a 5 x 10 ft unit. Units were clean. The transition of contracts went very smoothly and w... Read More

Started renting a 10 x 20 ft climate control unit then transferred to a 5 x 10 ft unit. Units were clean. The transition of contracts went very smoothly and was quickly done. Joshua was very helpful in getting it all done.

Joshua: very kind explained everything to me went over policy with me as well answered all my questions very please first time renting a storage unit.

My husband and I are very happy with the service from National Storage. The office manager is always so kind and is quick to make sure any questions or concerns... Read More

My husband and I are very happy with the service from National Storage. The office manager is always so kind and is quick to make sure any questions or concerns are taken care of. If we are ever in need of storage again we will definitely return.

Joshua was great through the whole process. Made sure the unit I was going to rent fit my needs. Would highly recommend this place due to Josh's excellent custo... Read More

Joshua was great through the whole process. Made sure the unit I was going to rent fit my needs. Would highly recommend this place due to Josh's excellent customer service.

The gentleman name Joshua at the New Baltimore office was a pleasure talking too. He was informative and very polite. He deserves a raise. Hard to fine good peo... Read More

The gentleman name Joshua at the New Baltimore office was a pleasure talking too. He was informative and very polite. He deserves a raise. Hard to fine good people like him to work.

Joshua: very kind explained everything to me went over policy with me as well answered all my questions very please first time renting a storage unit.

My life took an unexpected turn to where I needed to get a unit. Joshua made the process very fast, painful & he was very kind.

I rented a large temperature controlled space. It worked out great! Closing out the unit was easy and payments stopped when they were supposed to stop. I would ... Read More

I rented a large temperature controlled space. It worked out great! Closing out the unit was easy and payments stopped when they were supposed to stop. I would rent from them again if needed.

Very informative and helpful. Joshua is so nice!

Convenient location to secure my stuff for a couple of months. Friendly staff and feels secure.

This site is very clean and the gentleman Josh that works there is very knowledgeable about the space and what is offered.

National provided me with a very good storage facility. It was safe and clean and very secure for my needs. Never any issues with entry or usage. I would recomm... Read More

National provided me with a very good storage facility. It was safe and clean and very secure for my needs. Never any issues with entry or usage. I would recommend them to others.

Joshua went above and beyond to take care of everything I needed. His patience and how he handles the customers he deals with is amazing.

Josh at this National Storage Center is willing to help with all your storage needs. Great service!

Had such a great experience here! Certainly coming back next time :)

Joshua is one of the most helpful people I have ever had the pleasure of working with.

Joshua was very friendly and knowledgeable. He helped explain a lot to me as this was my first storage unit rental. I will recommend this company

Nice place. Easy to miss though. Drove by it twice.

I had never had to get a storage unit before, but our house sold quicker than expected. I was really nervous about the whole situation cause storing a whole th... Read More

I had never had to get a storage unit before, but our house sold quicker than expected. I was really nervous about the whole situation cause storing a whole three bed room house and appliances is not cheap, but Joshua talked me through what to expect when storing and didn't sugar coat anything and made sure I had exactly what I needed. This was actually the second place I went to and was about $15 more expensive for the same size unit. The difference maker is the manager at the first place made me feel like all my questions were annoying him. Here though I felt welcome.

My husband and I are snowbirds and use this place every winter to store stuff while we are down in Florida. We have been through several managers since the own... Read More

My husband and I are snowbirds and use this place every winter to store stuff while we are down in Florida. We have been through several managers since the owners wife passed away. Joshua has been one of the most polite and professional. The young ladies before him were not bad by any means though.

I was having trouble finding a storage unit so when I called and spoke to Joshua, he said if one became available he would call me back. He did! That same day. ... Read More

I was having trouble finding a storage unit so when I called and spoke to Joshua, he said if one became available he would call me back. He did! That same day. He is very professional and courteous! Highly recommended!

This storage company and the Manager at New Baltimore MI has been great to work with. He provided wonderful customer service and was very friendly. Would highl... Read More

This storage company and the Manager at New Baltimore MI has been great to work with. He provided wonderful customer service and was very friendly. Would highly recommend this company for anyone’s storage needs. Would definitely use them again if needed.

Used storage at a couple different places whenever I am on break from school. This place has been the easiest to deal with.

Joshua was a savior yesterday. We had a flooding situation cause of all the rain and had to move a bunch of stuff to storage quickly. We showed up when he was o... Read More

Joshua was a savior yesterday. We had a flooding situation cause of all the rain and had to move a bunch of stuff to storage quickly. We showed up when he was on his lunch break, but he immediately let us in and assisted us and never made it feel like we were an inconvenience or tried to rush us.

Store my car here every winter. Always great service.

Very thankful for the help provided by management never had storage before and initially reserved a unit at a different place. When I showed up ready to move i... Read More

Very thankful for the help provided by management never had storage before and initially reserved a unit at a different place. When I showed up ready to move in they told me the unit had already been rented to someone else even though I had just RESERVED it a few days prior. THey didn't have any other units of the same size so they wanted to put me in a larger unit, but were not offering any kind of discount for their mistake. I am glad I decided to see if I could find a different place cause that led me here and not only did the manager get me into the right sized unit it was a lot cleaner than the other place and was climate control with a better deal to move in.

When I came in last week to finalize a rental there was a lovely and polite young lady named Ashlynn in the office. While she was assisting me a gentleman who ... Read More

When I came in last week to finalize a rental there was a lovely and polite young lady named Ashlynn in the office. While she was assisting me a gentleman who I assume was her manager came in from out on the property. He was very polite as well and checked with her to see which unit I was renting and while she finished up the paperwork with me he went and made sure the unit was unlocked and swept and ready for me. I move a lot and have stored in many different states. This property is a bit older compared to some I have been in, with the exception of one newer building, but it was still a nice property and possibly the nicest staff I have dealt with.

We have been renting for almost a year due to blending of two families and simply not having enough room. The unit was clean, easy to acces. Booking and monthly... Read More

We have been renting for almost a year due to blending of two families and simply not having enough room. The unit was clean, easy to acces. Booking and monthly billing were a breeze thanks to Joshua, who went above and beyond every time we needed something or had questions. He was especially amazing during an emergency situation when we needed another storage room with practically no notice. He worked tirelessly to ensure I was able to get a second storage unit when I needed it, and even made it happen that it was in the same building as my original unit. The price was so fair for such a shirt notice as well. Overall, a great, clean place with very accommodating staff.

I eat breakfast across the street at Pit Stop all the time and somehow didn't realize this place was here until i searched for storage in the area to store my p... Read More

I eat breakfast across the street at Pit Stop all the time and somehow didn't realize this place was here until i searched for storage in the area to store my patio furniture during the winter. They have been great to deal with.

Store my dorm stuff here when I’m back home from school. Normally I only need it a couple months and my mom and dad take care of the payments, but covid screw... Read More

Store my dorm stuff here when I’m back home from school. Normally I only need it a couple months and my mom and dad take care of the payments, but covid screwed everything up. There was a couple months where we got behind cause none of us were working, but this place really worked with us instead of punishing us.

Store my dorm stuff here when I’m back home from school. Normally I only need it a couple months and my mom and dad take care of the payments, but covid screw... Read More

Store my dorm stuff here when I’m back home from school. Normally I only need it a couple months and my mom and dad take care of the payments, but covid screwed everything up. There was a couple months where we got behind cause none of us were working, but this place really worked with us instead of punishing us.

My husband passed away about a year ago and I decided I’m tired of living alone in the home we shared and raised our family in for 40 years. So I downsized to... Read More

My husband passed away about a year ago and I decided I’m tired of living alone in the home we shared and raised our family in for 40 years. So I downsized to a condo, but that meant a lot of stuff had to go in storage during and after the selling of my old home and moving to my new place. All of my kids live in different states so I unfortunately didn’t have any help or support during this difficult time and on top of that I decided to do it in the middle of a pandemic. Joshua was invaluable in terms of his assistance. He helped me find the right storage for me needs he got me in touch with some movers and through our several phone calls he listened to me ramble without ever making me feel rushed.

Moved my storage here after leaking issues at a different place where the management was no help and tried to make me feel like it was my fault. As if I brought... Read More

Moved my storage here after leaking issues at a different place where the management was no help and tried to make me feel like it was my fault. As if I brought wet boxes in to be stored. Joshua was awesome in answering my questions and didn’t talk down to me like I’m a senile old man. He even made sure to help with insurance on my belongings while they are in the unit.

I was a little worried how doing a rental online would work, but it went smoothly and when I went into the office a couple days ago to get my gate code and sign... Read More

I was a little worried how doing a rental online would work, but it went smoothly and when I went into the office a couple days ago to get my gate code and sign the lease Ashlynn and Joshua were very friendly and professional.

relatively clean property and got me same size unit I had at a different place for 30 dollars cheaper.than what I was paying.

I have had a storage unit here since 1998 when it was still 5 star self storage and the owner and his wife still managed it themselves. After Barb passed away ... Read More

I have had a storage unit here since 1998 when it was still 5 star self storage and the owner and his wife still managed it themselves. After Barb passed away Tom brought in this company to manage the property for him. I haven't always been thrilled with them, but I am in my Sixties and came down with covid last year right before they started shutting things down. I am lucky to be here. Joshua the current manager has been a blessing in helping to make sure I don't end up at risk of losing my stuff.

I have had a storage unit here since 1998 when it was still 5 star self storage and the owner and his wife still managed it themselves. After Barb passed away ... Read More

I have had a storage unit here since 1998 when it was still 5 star self storage and the owner and his wife still managed it themselves. After Barb passed away Tom brought in this company to manage the property for him. I haven't always been thrilled with them, but I am in my Sixties and came down with covid last year right before they started shutting things down. I am lucky to be here. Joshua the current manager has been a blessing in helping to make sure I don't end up at risk of losing my stuff.

I live in an apartment and have no where to store my bike there. The place I have been storing it is almost a 30 minute drive just to get to so I can get my bi... Read More

I live in an apartment and have no where to store my bike there. The place I have been storing it is almost a 30 minute drive just to get to so I can get my bike. I lived right by this location for the last 3 years and didn't realize it was there. The young man and woman who assisted me in renting a unit were very helpful and the young lady and I talked motorcycles for a good 20 minutes.

Joshua the manager was extremely helpful. I needed a unit in a hurry, but I needed a smaller size that he didn't have available so he gave me an extra month on ... Read More

Joshua the manager was extremely helpful. I needed a unit in a hurry, but I needed a smaller size that he didn't have available so he gave me an extra month on the move in promotion and as soon as a smaller unit opened up he let me know so I could transfer down to a smaller unit.

Very Helpful and Professional. Answered all my questions and then some.

I just moved to New Baltimore from Texas a couple months ago and had a bunch of excess stuff from downsizing from a home into an apartment. I happened to find ... Read More

I just moved to New Baltimore from Texas a couple months ago and had a bunch of excess stuff from downsizing from a home into an apartment. I happened to find this place right next to the chiropractor I just started going to. I stored before when I lived in Texas, but this experience moving in was much smoother and the manager was very professional and helpful.

My mother has lived in the New Baltimore/Chesterfield area her whole life and stored at this facility ever since it was 5 Star Self Storage. She has unfortunat... Read More

My mother has lived in the New Baltimore/Chesterfield area her whole life and stored at this facility ever since it was 5 Star Self Storage. She has unfortunately reached the point where she can no longer care for herself with family assistance so we had to move her apartment and the belongings she was storing here to a location closer to me in Westland. Not only was the manager very supportive of everything he got me in touch with a facility by me that was managed by an absolute pleasure to deal with herself. We are very thankful.

Josh is amazing, he breaks down everything you need to know, and makes the process simple. Unit was clean and just the right size for my needs. Thank you Josh!... Read More

Josh is amazing, he breaks down everything you need to know, and makes the process simple. Unit was clean and just the right size for my needs. Thank you Josh!!!

This place was amazing when I moved in awhile back and having just recently emptied my unit and closed my account after finally closing on my new house I wanted... Read More

This place was amazing when I moved in awhile back and having just recently emptied my unit and closed my account after finally closing on my new house I wanted to come back and give them another shout out for making the whole process move so smoothly for me.

Easy transaction to store a house while I wait to close on another. Great Customer Service.

Highly recommend! I have specifically dealt with Joshua in terms of storage unit rentals and can say, without a doubt, that he is professional, courteous, flexi... Read More

Highly recommend! I have specifically dealt with Joshua in terms of storage unit rentals and can say, without a doubt, that he is professional, courteous, flexible, and friendly. Overall, he ensured that my rental met all my expectations and needs.

Was looking for a way to store a vehicle in a heated storage unit for the upcoming winter. They didn't have anything available in a drive up climate control wh... Read More

Was looking for a way to store a vehicle in a heated storage unit for the upcoming winter. They didn't have anything available in a drive up climate control when I first reserved so I decide to go ahead with the non climate control, but as soon as a drive up climate control opened the manager Josh called and helped me out to transfer and still keep my move in promotion.

Joshua is very helpful and explained everything clearly. This is the first storage unit I've rented and it has been a great experience. Highly recommended!

We have worked with this company twice - once for about 6 months, and again recently for almost a year. We have always had a good repore with the staff and have... Read More

We have worked with this company twice - once for about 6 months, and again recently for almost a year. We have always had a good repore with the staff and have been satisfied with the care of our items in both temperature controlled and outside units. The buildings are kept clean and we have never had any issues. We really like the current Site Manager, Joshua. They also run deals on units - like three-months half-off for certain sizes of storage units at different times. Check their website for current promotions.

First time storage unit renter, rented here for a few months between apartment leases. I was very impressed with the rates and availability. Joshua was the main... Read More

First time storage unit renter, rented here for a few months between apartment leases. I was very impressed with the rates and availability. Joshua was the main person I was in contact with - he was always very helpful and professional. I went with a climate controlled 10x15 storage unit, which I was able to store the contents of two one-bedroom apartment contents in (two bedrooms, two living rooms, two kitchens, etc). The climate controlled building was clearly very new and super clean. Renting here was very convenient and simple. I paid my monthly bill online via the National Storage website, which was very straightforward and easy to use. I would highly recommend this facility to anyone looking to rent, and would rent here again in the future!

Great place to store. Excellent customer service, and very well managed property.

Very efficient, polite and knowledgeable, just a good experience overall

Joshua is very helpful, answers any questions you may have. Is very polite and always gets you a great price, explains the discounts and the rules very well. Th... Read More

Joshua is very helpful, answers any questions you may have. Is very polite and always gets you a great price, explains the discounts and the rules very well. The place is very well maintained and I would highly recommend it to anyone in the area looking to use a storage facility.

Joshua was very helpful and polite! Highly recommend if you need to rent a storage unit you go see him! Very satisfied!

Just moved in to a climate control unit in their new building. Joshua got me a great deal since they are looking to fill the new units.

U-Haul and National Storage-New Baltimore turned a very stressful situation of an eviction into a bearable one. After hearing of my situation, they (U-Haul at ... Read More

U-Haul and National Storage-New Baltimore turned a very stressful situation of an eviction into a bearable one. After hearing of my situation, they (U-Haul at 13 Mile and Ryan Rd.) suggested a U-Haul referral that offered a discount for storage and that was the U-Haul dealer at National Storage on 23 Mile Rd. in New Baltimore. After I arrived at the location, the Property Manager, Joshua, worked with me on a economical plan that I could afford especially when unforeseen events happened. I highly recommend Joshua and his property to anyone who needs to move.

Joshua was wonderful! Great service!!!

Joshua was very helpful with my truck rental. I appreciate the service he gave!

Great customer service. We have had several units for many years with no issues. We would definitely recommend National Storage New Baltimore.

Paige is great. I called to inquire about a 10x15 climate controlled unit. She told me she had someone moving out in a few days and would call me back when it w... Read More

Paige is great. I called to inquire about a 10x15 climate controlled unit. She told me she had someone moving out in a few days and would call me back when it was available. Just like she said it was cleaned and ready for me to move in two days later! Talk about great customer service!

Nephew had to store some items after being discharged from Marines Awesome service thanks to Joshua !

The initial price was wonderful, but before the "introductory rate" was finished, the cost nearly doubled. While I cannot prove it, it seemed like a "bait and s... Read More

The initial price was wonderful, but before the "introductory rate" was finished, the cost nearly doubled. While I cannot prove it, it seemed like a "bait and switch" to those who are not paying attention. The local guy claimed that he did not know of the "automatic increase". I will not use them again. I will stick with local vendors.

Their customer service is horrible, was a customer for 5 years, paid up front and their prices are high. They have no cameras outside and our lock was tampered ... Read More

Their customer service is horrible, was a customer for 5 years, paid up front and their prices are high. They have no cameras outside and our lock was tampered with and they couldn’t help us. Told us to cut it off ourselves!!! Left a message, no one returned call!!! Will never go back there.