National Storage - Livonia

GREAT Experience. EVERYTHING (Start to Finish) was completed remotely and quickly. Megan was a very PROFESSIONAL/PERSONABLE representative and a PLEASURE to w... Read More

GREAT Experience. EVERYTHING (Start to Finish) was completed remotely and quickly. Megan was a very PROFESSIONAL/PERSONABLE representative and a PLEASURE to work with.

Since the very beginning when I decided to choose national storage I have been totally pleased and very grateful. Everyone has been so helpful the price is suff... Read More

Since the very beginning when I decided to choose national storage I have been totally pleased and very grateful. Everyone has been so helpful the price is sufficient for me and I'm grateful that my things are in a safe and clean environment thank you so much national storage sincerely Donna Lee.

We kept our belongings in this storage facility for about 5 years and never had a problem with the company. The building was always clean, it was always easy t... Read More

We kept our belongings in this storage facility for about 5 years and never had a problem with the company. The building was always clean, it was always easy to contact the management by phone, and we appreciated the temperature control. If I were to write any critique it would only be about the storage facility industry in general which is the rate increase that always happens and the lack of on-site staff. This seems to be across the board in the industry so I wouldn't want to down rate this facility for something that "everyone is doing". All in all, the staff was always super friendly and helpful! Keep in mind that this facility has NO public bathroom so don't drink a gallon of anything before you go over there!

Super friendly, knowledgeable and efficient customer service. I went from inquiry to tenancy in a matter of minutes, all remotely. Excellent use of technology t... Read More

Super friendly, knowledgeable and efficient customer service. I went from inquiry to tenancy in a matter of minutes, all remotely. Excellent use of technology to make the process painless.

Best prices in the area and the best reviews! Megan helped me over the phone to secure my unit, she was very friendly and professional and answered all my quest... Read More

Best prices in the area and the best reviews! Megan helped me over the phone to secure my unit, she was very friendly and professional and answered all my questions, the process took about 15 minutes to complete. When I arrived to the unit getting inside was super easy and the facility it was very clean and had ample space. Will recommend to anybody looking for a storage space. Thank you!

Love is ABSOLUTELY LOVELY?? She went above and beyond to assist me during a difficult time, and I appreciate her professionalism, work ethic, and diligence. Wha... Read More

Love is ABSOLUTELY LOVELY?? She went above and beyond to assist me during a difficult time, and I appreciate her professionalism, work ethic, and diligence. What a super great asset to National Storage!

** Update ** I maintain the kiosk is hard to use and it is hard to get a hold them when they are closed on the weekend. Call during the week and you should r... Read More

** Update ** I maintain the kiosk is hard to use and it is hard to get a hold them when they are closed on the weekend. Call during the week and you should reach them. They did own up to my issue, when I got a hold of them on Monday. Very happy with the end result. Changing to a 4 Star. I signed up right before they went to an unattended format. Everything worked out fine until I called and asked what I should do when I was ready to move out. The guy on the phone was nice and responsive enough, and I am paid up until SEPT 17, and he said just call when it is empty. I went to finish up yesterday, 8-28, and they have a red lock on my unit. Thankfully they resolved this on Monday for me.

As a storage auction bidder I visit a wide variety of facilities and all have their different protocols. National Storage is customer friendly their system is w... Read More

As a storage auction bidder I visit a wide variety of facilities and all have their different protocols. National Storage is customer friendly their system is well thought out and I have consistently experienced positive exchanges with all call center reps. Today's super star was Megan she listened and took great care of me. I felt heard and was treated professionally and Megan had a solution that fixed everything. I heard the smile in her voice which helped me greatly. So congratulations National storage you hit the jackpot when you found Megan! Try to hang on to that super star!! Thanks for being a nice place to work with. Lisa Waldschmidt

My experience reserving a storage unit was seamless. Megan Deaner helped me in the process and she answered all my questions on the phone and via email. Loved h... Read More

My experience reserving a storage unit was seamless. Megan Deaner helped me in the process and she answered all my questions on the phone and via email. Loved her service and can recommend her to anyone. Thanks Megan!

I had the pleasure of speaking with a young lady by the name of Megan Deaner. She was very helpful and helped me to find the storage unit that was suitable to m... Read More

I had the pleasure of speaking with a young lady by the name of Megan Deaner. She was very helpful and helped me to find the storage unit that was suitable to my needs. She was very courteous and knowledgeable. She found a cheaper rate than the one I had originally found. She is good at what she does!

The location is ideal. Close to freeways and easy to access. The unit was pristine, secure and climate controlled. All aspects met my needs. I would recommend t... Read More

The location is ideal. Close to freeways and easy to access. The unit was pristine, secure and climate controlled. All aspects met my needs. I would recommend this location and their staff.

I had issues with the kiosk in the building and had to call the 833 number. I was lucky enough to get Adam Cowsert as the rep to help me. He was friendly, calm,... Read More

I had issues with the kiosk in the building and had to call the 833 number. I was lucky enough to get Adam Cowsert as the rep to help me. He was friendly, calm, knowledgeable, and extremely helpful. Adam helped me complete my rental purchase and all my paperwork within 10 minutes, which is amazing considering how packed my schedule is. Thank you Adam!

Adam Cowsert made my renting experience go really well! He walked me through the whole process and answered all of my questions quickly and effectively.

I had and, in the past, have had very good experiences here. I was able, by luck, to still get real human help recently, and I really appreciate the friendly he... Read More

I had and, in the past, have had very good experiences here. I was able, by luck, to still get real human help recently, and I really appreciate the friendly helpfulness that I received. I hope that as things move away from having real people on-site that what I experienced will not be lost, but, frankly, I am not a fan of "virtual everything."

Very pleased with the service I receive at the National Storage Livonia location. I have had the pleasure of working with Adam on a number of occasions. Each an... Read More

Very pleased with the service I receive at the National Storage Livonia location. I have had the pleasure of working with Adam on a number of occasions. Each and every time, his service is prompt, concise, efficient and friendly. I definitely recommend.

Very clean establishment! Extremely satisfied with this property so far!

Crystal who help me with getting my storage unit size I needed. She has excellent customer service. And a great listener as well. I would recommend anyone who n... Read More

Crystal who help me with getting my storage unit size I needed. She has excellent customer service. And a great listener as well. I would recommend anyone who needs to store stuff to go to national storage. Keep up the good work. Thank you

Excellent experience start to finish. Clean, well maintained facility. Friendly helpful staff. Easy sign up and close out of unit. Thank you!

Clean, safe and secure. Friendly staff, and climate controlled! Staff will work to accommodate your needs while respecting your budget!

Clean, facility.. Melanie was such a great , friendly help..

Awesome experience at National Storage in Livonia Mi!!! The facility was always nice and clean. The facility accociate Adam was very professional and attentive.... Read More

Awesome experience at National Storage in Livonia Mi!!! The facility was always nice and clean. The facility accociate Adam was very professional and attentive. Thanks for everything Adam

Simplified registration and setup; friendly / good customer service; clean facilities. I'd recommend to a friend.

I never thought I'd be excited about a storage unit.. But my new storage unit is beautiful, accessible, clean and well lit. Customer service was also supurb!

Wet easy to get information and see a storage site before signing up. The front desk guy was friendly, courteous, and easy to understand all rental details. So ... Read More

Wet easy to get information and see a storage site before signing up. The front desk guy was friendly, courteous, and easy to understand all rental details. So far a great experience and easy to get my stuff in storage space.

I called several facilities and Adam was the most responsive and helpful by far. Adam’s service is the primary reason for me renting here but the facility is... Read More

I called several facilities and Adam was the most responsive and helpful by far. Adam’s service is the primary reason for me renting here but the facility is also very clean and secure. Thanks Adam for excellent service!!

Kendell was extremely helpful getting me set up with a climate controlled unit! Appreciate the personal time and the patience. Excellent service thus far. Sad t... Read More

Kendell was extremely helpful getting me set up with a climate controlled unit! Appreciate the personal time and the patience. Excellent service thus far. Sad to hear they're moving away from having a person at the facility, though.

Enjoyed the climate-controlled self storage. Gary was very helpful in answering my questions completely which helped make my final decision.Thanks Gary.

Everything about my experience was perfect. Jessica was so knowledgeable and kind. I would highly recommend this company to all my family and friends.

Highly recommend for all of you storage needs. The most helpful, friendly, and professional staff you could ever hope to work with.

Nice clean units, could use new doors on some but all in all it's a good place. Kristin is very helpful and friendly.

Clean and convenient. Easy to get to from my work. Friendly staff.

The staff was friendly and polite. A moving truck on site made it simple to move my belongings in.

Jessica was a great help. Easy access. Great customer service.

Very clean and great employees. Working with Kathy who was very professional and helpful. Will recommend to anyone looking for a place for your storage needs.

Wonderful customer service. Very ?

Great Location! The staff here is very friendly and answered all the questions I had. Trusting my things will be in good hands with good people. The units are V... Read More

Great Location! The staff here is very friendly and answered all the questions I had. Trusting my things will be in good hands with good people. The units are VERY clean. 5? business indeed.

Had a wonderful experience! Kathy was able to help me find all the supplies I needed for my move. Friendly service and knowledgeable staff.

This is one well run place, hell of a job by Kathy. Very clean and great customer service.

Very convenient location, right off the highway. Kathy is a great help! I feel my belongings are very safe and secure!

Very friendly staff, great moving merchandise. The selection of boxes is nice, as well as tape and other supplies.

Great prices and sizes for units, Kathy will get you all set, come see her!

Kathy is amazing! So kind and awesome. Very clean facility

The staff are polite friendly and willing to help in any way they can.

Excellent Service! Easy access to my storage unit. Highly recommend!

Kathy was the most awesome person I’ve ever encountered . She was off duty and saw me sitting there stranded and help me get my furniture tied properly so I c... Read More

Kathy was the most awesome person I’ve ever encountered . She was off duty and saw me sitting there stranded and help me get my furniture tied properly so I could be safe driving home she stayed a whole extra hour and a half to help me and took that out of her personal time to make sure that I was taken care of. She was an angel that day. Thank you Kathy Grant! :)

Friendly staff. The size is perfect! Indoors I feel my belongings are safe and secure.

Clean, friendly, thorough and efficient Been with them for almost a year. They are always friendly and helpful with questions and work to give you the best pric... Read More

Clean, friendly, thorough and efficient Been with them for almost a year. They are always friendly and helpful with questions and work to give you the best pricing possible. Highly recommend them.

Never used a storage facility before. Good customer service. Clean and easy access.

Convenient and easy process. I was able to access to my storage unit with the carts provided . Very nice staff. I am very pleased with my experience at this loc... Read More

Convenient and easy process. I was able to access to my storage unit with the carts provided . Very nice staff. I am very pleased with my experience at this location. Climate controlled. My belongings are safe and secure. Thank you, Kathy!

Drove by in need of a storage. Went in the office staff was friendly and it did not take long to start loading my belongings into the inside unit. Very convenie... Read More

Drove by in need of a storage. Went in the office staff was friendly and it did not take long to start loading my belongings into the inside unit. Very convenient and secure.

Nice location. Loading docks helped. Moving soon and needed to store my belongings and it helped to have a near by storage. Staff was extremely friendly and pol... Read More

Nice location. Loading docks helped. Moving soon and needed to store my belongings and it helped to have a near by storage. Staff was extremely friendly and polite.

Very nice place. Feels good to have my belongings at a safe storage facility and not outside! The staff was helpful and friendly.

Excellent facility! Clean and secure! The staff helped with great customer service to all my storing needs. I highly recommend using this location!

Excellent service! Kathy and Jessica were very helpful and knew the right size unit to for my extras. I will tell my friends and family to store at this locatio... Read More

Excellent service! Kathy and Jessica were very helpful and knew the right size unit to for my extras. I will tell my friends and family to store at this location!

Clean facility and close to my work. The carts made moving my belongings to my storage easier than expected! Kathy, was very nice and helpful, too!

Facility was clean. Great Location and staff was very friendly and helpful! I would highly recommend this location.

Very helpful staff! My mother just rented a storage unit and she is very happy with the service. Clean and coinvent location.

Very nice people. The staff walked me to my storage and were very helpful.

Excellent customer service! Thank you Stephen! Very nice facility and drive-up accessible units!

Kathy and the entire team was a great help! I would definitely recommend storing at this Location! Thank you, Kathy for a great experience!

Kathy and the entire team was a great help! I would definitely recommend storing at this Location! Thank you, Kathy for a great experience!

The manager was very helpful. Was able to place my items in storage with no hassle.

The facility was clean. Staff was very nice. Always a pleasure coming into the office.

Kathy was great help! I would recommend storing at this Location! Thank you, Kathy for a great experience!

The unit was very clean and looks secure. I feel safe storing my belongings here. It was fast and easy getting in. The customer service here is amazing. They wi... Read More

The unit was very clean and looks secure. I feel safe storing my belongings here. It was fast and easy getting in. The customer service here is amazing. They will definitely keep me as a customer and I will recommend these storage units to all my friends

The unit was very clean and looks secure. I feel safe storing my belongings here. It was fast and easy getting in. The customer service here is amazing. They wi... Read More

The unit was very clean and looks secure. I feel safe storing my belongings here. It was fast and easy getting in. The customer service here is amazing. They will definitely keep me as a customer and I will recommend these storage units to all my friends

Kathy is a delight as well as the other staff! The price is fair and the place is very clean. I would highly recommend!

To whom it may concern I am very happy with Kathy and Carrie at the Merriman Road national storage unit is my first experience with a storage unit and they were... Read More

To whom it may concern I am very happy with Kathy and Carrie at the Merriman Road national storage unit is my first experience with a storage unit and they were very helpful and very informative and very polite you better keep them on thank you

Good experience. Kathy was great in helping quick transaction and a nice smile. Thx

Great customer service! Clean inside and out. Very helpful and accommodating. Recently rented a unit. The manager got me taken care of promptly in a last minute... Read More

Great customer service! Clean inside and out. Very helpful and accommodating. Recently rented a unit. The manager got me taken care of promptly in a last minute pinch, just before closing. Thank you Kathy! You were very helpful, I definitely appreciated your concern and ability to multitask in order to get me in a unit and taken care of. Units are secured, key pad entry and carts for easy transport of your valuables. All packing and storage items as well as locks can be purchased on site. 5 Stars. ?????

Cathy was a great with helping me get the right size storage unit I needed. The place was real clean, user friendly and priced right. Their location is very con... Read More

Cathy was a great with helping me get the right size storage unit I needed. The place was real clean, user friendly and priced right. Their location is very convenient also.

The facility is very clean & unit spotless. Plenty of carts that roll easy & elevator right at doors. My husband is handicap and those things really matter to... Read More

The facility is very clean & unit spotless. Plenty of carts that roll easy & elevator right at doors. My husband is handicap and those things really matter to us. The manager very helpful & great personality. We just started moving in yesterday & so far are very happy :) I've attached a picture to show how clean.

Jessica was so helpful! She was very informative and showed us around. When we returned to rent the unit she remembered us, which was a pleasant surprise. The f... Read More

Jessica was so helpful! She was very informative and showed us around. When we returned to rent the unit she remembered us, which was a pleasant surprise. The facility is very clean and the temperature seems to stay set. We felt safe going in and out at all times. The location is ideal for us, being close to the highway. The price was great!

Representative was able to help me with everything. Very nice and knowledgeable.

A pleasant experience working with Jessica on getting set up. Convenient location and easy to get in out. Very clean inside and out.

Great deal. 3 months half off

I traveled 10 miles west to store my items here, and let me tell you, it was worth it. I've heard so many horror stories about critters and neighbors and everyt... Read More

I traveled 10 miles west to store my items here, and let me tell you, it was worth it. I've heard so many horror stories about critters and neighbors and everything that could go wrong with storage. I experienced none of that. Even when I was late with my payments, I never felt the threat of loosing what was precious enough for me to store. I enjoyed every interaction with staff. I think her name is Jessica...and everytime we spoke she treated me with the utmost respect and care. I appreciate that..sometimes when we need to use resources like storage space, our lives are in major disarray...so having someone patient and kind while you are trying to get things ( literally ) in order is so helpful! Thank you so much!

Quick sign up, quick tour of the facility, easy check out. Very friendly staff.

The storage unit was clean and secure. Easy to access and easy to add and remove items. I would rent here again if needed.

I had a great experience when I stopped in for boxes and packing supplies. Carol was very helpful and a total delight to deal with. I 100% recommend this busine... Read More

I had a great experience when I stopped in for boxes and packing supplies. Carol was very helpful and a total delight to deal with. I 100% recommend this business and location. Thanks for fantastic customer service.

Storing at National Storage Livonia is a great decision. Carol, the Manager, has such a welcoming smile and she is super knowledgeable. The building is clean an... Read More

Storing at National Storage Livonia is a great decision. Carol, the Manager, has such a welcoming smile and she is super knowledgeable. The building is clean and she makes you feel so comfortable with the process. Thank you, Carol!! I'll be recommending anyone who needs storage to come and see you.

Carol was very helpful in helping me select the correct size unit I needed. She answered all my questions I had. The storage units are clean and reasonable.

Love this storage facility. It is clean and convenient. The lady in the office( I believe her name is Carol) is always upbeat and helpful.