National Storage - Grand Rapids

I had an indoor climate controlled storage unit at this location for several years. I never had any issues, my bill remained the same price the entire time, and... Read More

I had an indoor climate controlled storage unit at this location for several years. I never had any issues, my bill remained the same price the entire time, and the location was well maintained. Bathrooms were clean every time I used them, the interior was kept tidy, and the climate control definitely made a night and day difference in how my items smelled after removing them from storage. I finally bought a house and cleaned my unit out and all my items felt just as tidy as the day I put them in storage. The handcarts were extremely helpful, too. Plus, every time I interacted with someone from the office, they were friendly and helpful. I would highly recommend this storage facility to anyone.

I had an indoor climate controlled storage unit at this location for several years. I never had any issues, my bill remained the same price the entire time, and... Read More

I had an indoor climate controlled storage unit at this location for several years. I never had any issues, my bill remained the same price the entire time, and the location was well maintained. Bathrooms were clean every time I used them, the interior was kept tidy, and the climate control definitely made a night and day difference in how my items smelled after removing them from storage. I finally bought a house and cleaned my unit out and all my items felt just as tidy as the day I put them in storage. The handcarts were extremely helpful, too. Plus, every time I interacted with someone from the office, they were friendly and helpful. I would highly recommend this storage facility to anyone.

I highly recommend this storage location. Employees are always professional and helpful. The location has indoor and outdoor spaces. The entrance is secure wit... Read More

I highly recommend this storage location. Employees are always professional and helpful. The location has indoor and outdoor spaces. The entrance is secure with a privately coded entrance. The units and inside of the building are clean. Hours of entry are 6 am - 10 pm. Overall, a great place to rent storage.

Exactly what I needed, clean facilities and very helpful staff. Todd was extremely helpful every time I needed assistance. All of the normal stuff went smoothly... Read More

Exactly what I needed, clean facilities and very helpful staff. Todd was extremely helpful every time I needed assistance. All of the normal stuff went smoothly but when we needed some extra tools to breakdown our furniture he helped us out even though he was about to clock out. He was also proactive in closing out the account when we no longer needed the unit. I didn’t think I’d ever have strong opinions on a storage facility but this one is excellent.

The building where I have rented a storage unit for several years is always clean, is always the same slightly cool temperature inside (as promised), and there ... Read More

The building where I have rented a storage unit for several years is always clean, is always the same slightly cool temperature inside (as promised), and there are always sufficient hand trolleys to move items anywhere in the building from the two entrances. Staff has always been friendly and efficient. Highly recommended!

I recently moved to GR and needed a storage unit on short notice. Todd went above and beyond to help me get set up and even help me with some difficult work del... Read More

I recently moved to GR and needed a storage unit on short notice. Todd went above and beyond to help me get set up and even help me with some difficult work deliveries to my unit. He’s a good guy, and I’d recommend this unit to anyone in the area in need.

I recently moved to GR and needed a storage unit on short notice. Todd went above and beyond to help me get set up and even help me with some difficult work del... Read More

I recently moved to GR and needed a storage unit on short notice. Todd went above and beyond to help me get set up and even help me with some difficult work deliveries to my unit. He’s a good guy, and I’d recommend this unit to anyone in the area in need.

Absolutely clean and fresh smelling. Easy access. The manager Todd is very pleasant and helpful. His personality brings joy to the day. ?

Renting a storage unit was simple, straight-forward, and Todd was very helpful. It's an easy process to rent and the place seems well-kept. I just received a un... Read More

Renting a storage unit was simple, straight-forward, and Todd was very helpful. It's an easy process to rent and the place seems well-kept. I just received a unit earlier this week but I feel comfortable that my stuff is safe! Thanks National Storage.

Super friendly staff and super clean and nice facility. I ended up selling a few things and needed to downsize to a new unit. It was super easy and they were ab... Read More

Super friendly staff and super clean and nice facility. I ended up selling a few things and needed to downsize to a new unit. It was super easy and they were able to credit my recent payment for my bigger and more expensive unit to my new smaller unit. Super happy!

I’ve never rented a storage space before. The process was very simple and quick. The facility was very clean and easy to access.

The person manning the service desk, Todd helped me to rent two units. With his help, the transactions went through smoothly.

While I’m not looking forward to having to clear out my entire basement, I’m very happy to have a place to put the stuff! Todd was great to work with, and m... Read More

While I’m not looking forward to having to clear out my entire basement, I’m very happy to have a place to put the stuff! Todd was great to work with, and made the rental process quick and easy.

In and out in minutes with exactly what I was looking for. Helped by Todd at GR, MI location. He is the man! Thanks again for the help and answering all of my q... Read More

In and out in minutes with exactly what I was looking for. Helped by Todd at GR, MI location. He is the man! Thanks again for the help and answering all of my questions.

Nice, temperature controlled unit. I have easy, but safe access. Todd who works the front desk has been amazing with all of our customer service needs.

The facility is clean, secure, and well kept-up. It is a very nice touch to have the three flat carts available near each door to help with moving items from t... Read More

The facility is clean, secure, and well kept-up. It is a very nice touch to have the three flat carts available near each door to help with moving items from the vehicle to the unit and back. The motion-sensing lights always come on as you walk through so you are never in the dark. Todd the manager is very friendly and quite helpful. This has been a very positive experience. Thank you!

We have been using National Storage for over a year. We have an indoor unit, which I love. We recently needed to go with a bigger unit and the process was so ... Read More

We have been using National Storage for over a year. We have an indoor unit, which I love. We recently needed to go with a bigger unit and the process was so easy. They helped us find a new one close to where we already where so the move was quick. I recommend them for your storage needs. Clean and climate controlled. Easy to access at anytime.

This was a great storage facility. Very pleasant employees to work with. Security of the storage was excellent. Very clean storage. We utilized this location fo... Read More

This was a great storage facility. Very pleasant employees to work with. Security of the storage was excellent. Very clean storage. We utilized this location for 4 years, and highly recommend them.

Manager Todd, was very helpful and accommodating. (I have had storage units at this facility since they opened a decade ago under the Everkept name.)

Customer service has always been pleasant, facilities are clean and spacious, and I always feel like my things are safe there.

Really great staff lots of room. A good deal for temporary storage !

Todd, the Manager, was delightful to work with. He pleasantly answered all my question and willingly brought a potential buyer back to the unit to view the ite... Read More

Todd, the Manager, was delightful to work with. He pleasantly answered all my question and willingly brought a potential buyer back to the unit to view the items I had for sale. Todd even changed the music at my request. The facility and grounds are always clean and temperature comfortable.

We had a great experience at National Storage. The staff was so friendly and helpful. The unit was very clean. The directions on how to get it in and out were v... Read More

We had a great experience at National Storage. The staff was so friendly and helpful. The unit was very clean. The directions on how to get it in and out were very clear. Would recommend to anyone looking for a storage unit in the area!

I have dealt with several different self-storage properties over the years and I have to say, this is one of the best! With the majority of the storage units be... Read More

I have dealt with several different self-storage properties over the years and I have to say, this is one of the best! With the majority of the storage units being inside the building, there is no worry about weather issues (rain/snow/humidity/etc...) damaging belongings. The building is always clean and easy to access, with carts available to move stuff in and out. I highly recommend this business!

Very, very clean climate controlled facility. Easy to get in out of. Various size units. Excellent lighting and restrooms available inside the facility. Plu... Read More

Very, very clean climate controlled facility. Easy to get in out of. Various size units. Excellent lighting and restrooms available inside the facility. Plus power to charge you phones if need be. Manager on duty! My mother in law had a unit (two at one point) there for six years. Highly recommended!

Good lighting inside and always clean. Convenient access 24/7. Bathrooms available and clean. Manager is professional and I appreciate doing business this compa... Read More

Good lighting inside and always clean. Convenient access 24/7. Bathrooms available and clean. Manager is professional and I appreciate doing business this company.

Manager was very helpful! answering all my questions!

Michelle was great! Very helpful and was prompt when I was in a rush. Great spot!

A very convenient location….well-run with easy and secure access

.Staff is very helpful; it is allows very clean. I enjoy coming anytime to drop off and feel security is good.

Kelly made the process very easy and accessible great customer service I recommend national storage

very convenient location for east-west 196 transits. joe is AWESOME. friendly, professional, and topnotch customer service. aces all the way, much appreciated.

My girl Kellie is the best!!! She is so super sweet and nice to work with.

Very clean and secure. For inside storage, the rent is very reasonable.

Great experience! They saved us money with a special promotion they were having. Our items are safe and secured.

Overall great customer service and experience. Loved that is was climate controlled and indoors.

Kellie was helpful in showing a different unit. National is a clean facility

Would be nice if the place was available to access 24 hours as some people work off shifts from when it is open other then that its clean

MILDEW MILDEW MILDEW - Called 3 times over 6 months respectfully asking for the hole (hole being a 10x5' swamp) that everyone drives through and splashes agains... Read More

MILDEW MILDEW MILDEW - Called 3 times over 6 months respectfully asking for the hole (hole being a 10x5' swamp) that everyone drives through and splashes against my rental. The last time I was reassured it would be resolved, 3+ weeks later, largest hole/puddle yet, found mildew on our luggage. TERRRIBLE CUSTOMER SERVICE, great location, TERRIBLE MANAGEMENT.

Facility changed ownership and so far has not been nearly as good with the new owner. There was no notification of change except for new rental documents arriv... Read More

Facility changed ownership and so far has not been nearly as good with the new owner. There was no notification of change except for new rental documents arriving via email (which looked like SPAM). I tried to contact representatives from the new company multiple times with no response. I happened to stop in and saw someone in the office and when I spoke with him, he was very rude. He also happened to have my emails available right in front of him, yet had never replied in several weeks. I also contacted the regional manager and it took him 11 days to return my call. The main door to the building was left unlocked for weeks, which is a major security issue at a storage facility, and when I finally was able to talk to someone from the company they told me there was no other option as they converted over to a new security system. The explanation was completely unacceptable to me, and in the meantime, the door was open for anyone to just walk in. The previous owner offered 24/7 access, which is why I was willing to pay a higher cost for storage. This company has limited hours but did not lower the monthly fee at all. There are better and cheaper places in town.

I've always been an autopay. They somehow changed hands. Did not call me directly or email me directly. And sent to notices to a secondary email. Do not do busi... Read More

I've always been an autopay. They somehow changed hands. Did not call me directly or email me directly. And sent to notices to a secondary email. Do not do business with this company. I am sending a complaint to the Michigan attorney general.