National Storage - Charlevoix

Randy made the rental and sign up process simple and quick. Very pleased so far. Thanks!

I can't express my thanks and appreciation for Randy (manager) who shows patience, care and concern for customer satisfaction. The facility is clean and cared f... Read More

I can't express my thanks and appreciation for Randy (manager) who shows patience, care and concern for customer satisfaction. The facility is clean and cared for well! 100% Satisfied renter

The whole process took about 30 minutes to set up my climate controlled storage unit with Randy the manager. He was very helpful and walked me through all the s... Read More

The whole process took about 30 minutes to set up my climate controlled storage unit with Randy the manager. He was very helpful and walked me through all the steps on the iPhone. The facility is very clean and easy to navigate. The security is more than adequate, and the rental price is reasonable.

We just recently moved from AZ to MI and had a relative recommend Charlevoix National Storage. Wow, are we impressed with the facilities! Units were super clean... Read More

We just recently moved from AZ to MI and had a relative recommend Charlevoix National Storage. Wow, are we impressed with the facilities! Units were super clean, easy to access, and high tech, but still easy to use. We can’t say enough about the manager Terry, she was amazing! She was easy to talk with, super friendly, nice, and extremely patient with us as we tried setting up our account. She helped us with app setup, made sure we knew how everything worked, and where everything was located. When we asked if we could move our RV spot, she had no problems with our request. Highly recommend National Storage and highly impressed with Terry.

Clean, safe storage. Easy to access with app on phone. Convenient monthly billing system. Highly recommend National Storage - Charlevoix

Excellent customer service , love the climate controlled space. Terry was very easy to work with and very informative. Need a storage unit, come here.

Signed up with Terry. Very efficient process. Reserved online. Paperwork completed quickly. Helped get the app on my phone and demonstrated the procedure to gai... Read More

Signed up with Terry. Very efficient process. Reserved online. Paperwork completed quickly. Helped get the app on my phone and demonstrated the procedure to gain access. Would recommend.

The National Storage facility in Charlevoix MI. is very clean and the temperature does not fall below 50 degrees. It was an ideal spot for our furniture. Terry,... Read More

The National Storage facility in Charlevoix MI. is very clean and the temperature does not fall below 50 degrees. It was an ideal spot for our furniture. Terry, the manager was extremely helpful and made our storage experience very pleasant. The phone app and security cameras worked very well and added to our comfort level.

Great job by the office manager helping get us all set up. Gave us all the information we needed. Quick and easy process! Very clean the well lit facility.

Terry was very knowledgeable and helpful. She explained how to use the app and took time to show us around the facility. I will recommend National Storage to my... Read More

Terry was very knowledgeable and helpful. She explained how to use the app and took time to show us around the facility. I will recommend National Storage to my friends.

We were very impressed with cleanliness of the facility; the efficiency of securing a storage unit and the professionalism of the store manager, Terry.

Very easy process.. Terry was great and helpful. Pricing and security is affordable and hassle free using app. In and Out no problem. First month free rent ca... Read More

Very easy process.. Terry was great and helpful. Pricing and security is affordable and hassle free using app. In and Out no problem. First month free rent can't beat that. Great work Terry go to meet you today. Jesse

Terry is a great manager! Very helpful and nice to work with. Facility is well managed, clean and convenient!

Terry was a huge help. She walked us thru the process from begining to end. She made sure any questions we had were answered. The establishment is very clean, a... Read More

Terry was a huge help. She walked us thru the process from begining to end. She made sure any questions we had were answered. The establishment is very clean, and is conveniently located. Everything is done from your phone so it makes it extremely easy. Definitely recommend.

I've used a half dozen or so storage locations in my life and this one, by far, is the best. Indoors, accessible 24/7 and a wonderful staff...Michelle and Terr... Read More

I've used a half dozen or so storage locations in my life and this one, by far, is the best. Indoors, accessible 24/7 and a wonderful staff...Michelle and Terry are extremely helpful and pleasant. And entry is handled thru your phone...no worries about keys. Very clean and I'm looking forward to being able to store my boat outdoors when they have that option.

Terry was very helpful to me in securing a unit, initiating the app, and accessing my unit when I arrived. Using the app to enter the facility and unlock my uni... Read More

Terry was very helpful to me in securing a unit, initiating the app, and accessing my unit when I arrived. Using the app to enter the facility and unlock my unit is simple and convenient. Prices are competitive.

Love how convenient the storage units are! Sign up with a qr code on the front door, download the app, and lock and unlock your storage unit with just a few tap... Read More

Love how convenient the storage units are! Sign up with a qr code on the front door, download the app, and lock and unlock your storage unit with just a few taps. I got setup here without having to talk to anyone. And they offer first month free! I did see the manager the next day though and they were super kind and helpful. What a great way to run a storage unit!

Love how convenient the storage units are! Sign up with a qr code on the front door, download the app, and lock and unlock your storage unit with just a few tap... Read More

Love how convenient the storage units are! Sign up with a qr code on the front door, download the app, and lock and unlock your storage unit with just a few taps. I got setup here without having to talk to anyone. And they offer first month free! I did see the manager the next day though and they were super kind and helpful. What a great way to run a storage unit!

The ladies were very nice and helpful. The place looks very neat and clean. Easy to navigate and the units are extremely spacious.

Terry was super helpful and friendly. She showed me all around and made sure the app worked with our unit.

Terry was very nice and showed us how to use our unit. Was easy to work and friendly staff

If you're looking for a storage unit in Charlevoix, this should be your first choice. You can rent a unit right from your phone and get access the same day, no... Read More

If you're looking for a storage unit in Charlevoix, this should be your first choice. You can rent a unit right from your phone and get access the same day, no need to call and try to set up an appointment or check availability like most of the other local options. Prices are super affordable and the units themselves are great, I had an indoor unit and the temperature was always consistent and there were no bugs, moisture, or other factors present that would damage anything I was storing.

Terri was super nice and helpful. Facility is well setup. Easy to access unit with trolley.

Very easy to set up with agents at the facility. Love the fact that this facility has such good surveillance and the electronic entry system is great. Also cl... Read More

Very easy to set up with agents at the facility. Love the fact that this facility has such good surveillance and the electronic entry system is great. Also climate controlled. Highly recommended!

Terri was great. The facility is clean, heated and easily accessible. We especially love the carts available for our use. Thx

Terry met us at the front desk and showed us how to get to and into our unit. She showed us the cute street signs that guided us to the address location of our... Read More

Terry met us at the front desk and showed us how to get to and into our unit. She showed us the cute street signs that guided us to the address location of our storage unit within the building. It is all easy and seems very secure! Thank you for your assistance!

Great location to store any of your items- clean, indoors, and very secure facility. Employees were always friendly and welcoming.

Amazing storage facility ! The cleanest around . Easy access to all units . Incredible management (terry) !

I've used a half dozen or so storage locations in my life and this one, by far, is the best. Indoors, accessible 24/7 and a wonderful staff...Michelle and Terr... Read More

I've used a half dozen or so storage locations in my life and this one, by far, is the best. Indoors, accessible 24/7 and a wonderful staff...Michelle and Terry are extremely helpful and pleasant. And entry is handled thru your phone...no worries about keys. Very clean and I'm looking forward to being able to store my boat outdoors when they have that option.

Terri was very knowledgeable and very kind. The facility is spotless and very tech friendly. By far the cleanest and nicest place in town for storage.

As going through a very rough time, and I was not my best... everyone there is so kind. Additionally, the storage area is clean! Secure! There are access areas... Read More

As going through a very rough time, and I was not my best... everyone there is so kind. Additionally, the storage area is clean! Secure! There are access areas to the units are everything and easy. Thank you

This facility in Charlevoix, Michigan is in an old K-Mart, so it’s a huge footprint. It’s spotlessly clean and laid out well. We enjoyed storing our stuff h... Read More

This facility in Charlevoix, Michigan is in an old K-Mart, so it’s a huge footprint. It’s spotlessly clean and laid out well. We enjoyed storing our stuff here while we were between houses. Safe, clean, convenient. Nice staff.

My husband called the office because we had a few questions pertaining to signing up for a new account online. Terry the manager was very helpful and kind. We a... Read More

My husband called the office because we had a few questions pertaining to signing up for a new account online. Terry the manager was very helpful and kind. We are grateful to have found a storage facility close to home.

My husband called the office because we had a few questions pertaining to signing up for a new account online. Terry the manager was very helpful and kind. We a... Read More

My husband called the office because we had a few questions pertaining to signing up for a new account online. Terry the manager was very helpful and kind. We are grateful to have found a storage facility close to home.

Terry was very accommodating and nice! She's a real winner definitely made unloading into there storage less hectic! 5 star all the way!!!

When I went to view the facility I was met by a very knowledgeable and friendly staff. The facility is clean and very nice. I booked my unit online and it was f... Read More

When I went to view the facility I was met by a very knowledgeable and friendly staff. The facility is clean and very nice. I booked my unit online and it was fast and easy. I couldn't be more pleased.

I'm going to tell all my friends and neighbors what a great experience I had renting my unit the office staff helped me with every step and showed me the facili... Read More

I'm going to tell all my friends and neighbors what a great experience I had renting my unit the office staff helped me with every step and showed me the facility and just how everything works I would give the staff a ten very friendly and a pleasure to work with a true asset to your team thanks again ladies

Wow the service was over the top. So kind and helpful. She even tried to help me with other stuff. Place is clean. great price for the area. my handicap was eve... Read More

Wow the service was over the top. So kind and helpful. She even tried to help me with other stuff. Place is clean. great price for the area. my handicap was even address and helpful without even asking.i didn't know they had storage unit for handicapped people.was shown how use the locks and stuff. I must stress this that for the price of what all I've received it is over and above the normal. I can't say enough good things

Great experience, Christina the manager is amazing and so welcoming and accommodating. Great new facility and very clean and nice. Highly recommended if needing... Read More

Great experience, Christina the manager is amazing and so welcoming and accommodating. Great new facility and very clean and nice. Highly recommended if needing to store in Charlevoix, Central Lake or Petoskey area. Thank you! The best!

Christina was very helpful, facility was clean.

Fabulous, new, state-of-the-art storage in Charlevoix. Christina was sooo professional, accommodating, and helpful in getting me moved into my unit on their fi... Read More

Fabulous, new, state-of-the-art storage in Charlevoix. Christina was sooo professional, accommodating, and helpful in getting me moved into my unit on their first day (Grand Opening). Exceeds expectations! :)

Applying and getting access was very easy. Just received my storage unit today. I have not had any any additional concerns or need for contact or response at th... Read More

Applying and getting access was very easy. Just received my storage unit today. I have not had any any additional concerns or need for contact or response at this time, I will give a 4 and update as needed.

When you get the right person, it is a great experience. I was able to do it all via email and phone in no time at all.

The units are new, and well laid out which I love! I have two units- I love that they're climate controlled and close to each other! There’s also carts avail... Read More

The units are new, and well laid out which I love! I have two units- I love that they're climate controlled and close to each other! There’s also carts available to help with the unloading, which is great! There’s only a couple things that are more of an inconvenience rather than a complete con, if you’re unloading a lot on a day someone isn’t in the office, the doors aren’t able to be held, and they’re a bit pricey, but I would still recommend!

Teri, was super helpful! My son was having trouble accessing his unit. Teri was able to troubleshoot the issue and walk him through regaining access.

Twice as expensive as the storage units in Boyne City/Boyne Falls, but I am happy the old Kmart building is being put to good use at least.

The units are new, and well laid out which is nice! I have two units- I love that they're climate controlled and close to each other! There’s also carts avai... Read More

The units are new, and well laid out which is nice! I have two units- I love that they're climate controlled and close to each other! There’s also carts available to help with the unloading, which is great! There’s a few things that are more of an inconvenience rather than a complete con, if you’re unloading on a day someone isn’t in the office, the doors aren’t able to be held, and they’re a quite pricey. The office manager IS nice, but only if you catch her on a good day. Luckily I did not need much office assistance, which most won’t since most things are done online. UPDATE: I recently moved out- and while doing so, discovered MICE remanence… once telling the office I was told “I have no solution for that.” Well for paying $500+ a month, some type of solution would have been nice to receive, but…... There’s also a lot of asphalt damage by door 3, which was a real pain when pushing the carts over without dumping stuff off… and when it rains, it’s a giant puddle. OVERALL, the units are nice, which is the main thing you’re reading a review for. 3/5 stars.

The units are new, and well laid out which is nice! I have two units- I love that they're climate controlled and close to each other! There’s also carts avai... Read More

The units are new, and well laid out which is nice! I have two units- I love that they're climate controlled and close to each other! There’s also carts available to help with the unloading, which is great! There’s a few things that are more of an inconvenience rather than a complete con, if you’re unloading on a day someone isn’t in the office, the doors aren’t able to be held, and they’re a quite pricey. The office manager IS nice, but only if you catch her on a good day. Luckily I did not need much office assistance, which most won’t since most things are done online. UPDATE: I recently moved out- and while doing so, discovered MICE remanence… once telling the office I was told “I have no solution for that.” Well for paying $500+ a month, some time of solution would have been nice to receive, but… There’s also a lot of asphalt damage by door 3, which was a real pain when pushing the carts over without dumping stuff off… and when it rains, it’s a giant puddle. OVERALL, the units are nice, which is the main thing you’re reading a review for. 3/5 stars.

The units are new, and well laid out which I love! I have two units- I love that they're climate controlled and close to each other! There’s also carts avail... Read More

The units are new, and well laid out which I love! I have two units- I love that they're climate controlled and close to each other! There’s also carts available to help with the unloading, which is great! There’s only a couple things that are more of an inconvenience rather than a complete con, if you’re unloading a lot on a day someone isn’t in the office, the doors aren’t able to be held, and they’re a bit pricey, but I would still recommend!