National Storage - Owensboro W 5th Street

everything is great the staff is extremely helpful and understanding i will definitely recommend to friends and family!!¡ thank you so much??

The best!! The location on Hwy 144 is always so clean and Kaila is always willing to help. I wish I could give her 10 stars! Teresa

Customer care was great the girl in the office very friendly and very helpful. I recommend this storage site 110%

Megan was super helpful over the phone to help me get my first storage unit. She explained everything clearly and laid out the charges i would pay upfront and t... Read More

Megan was super helpful over the phone to help me get my first storage unit. She explained everything clearly and laid out the charges i would pay upfront and the upcoming charges in the future. So far so good. Day one of owning a storage unit through you guys has been great

first time ever rented a storage unit. step- son passed. need some place to put stuff as we clean out his residence. we'll see. am sure all that matters is my m... Read More

first time ever rented a storage unit. step- son passed. need some place to put stuff as we clean out his residence. we'll see. am sure all that matters is my money! have to see the big picture. the ladies handling my business here are outstanding. i asked to change sides of the building and they handled it expertly. nice ladies.

National Storage is great. The staff really pay attention and they are very friendly. I would recommend them to anyone.

Kayla and Jessica were both extremely friendly and helpful. They made my experience easy and painless. I would definitely recommend anyone to use National stor... Read More

Kayla and Jessica were both extremely friendly and helpful. They made my experience easy and painless. I would definitely recommend anyone to use National storage.

Very nice people, I won't rent from another storage place they will always have my business

The representative that reached out to complete my online storage reservation and account set up was very sweet and professional. She honored the online process... Read More

The representative that reached out to complete my online storage reservation and account set up was very sweet and professional. She honored the online processing fee for me even though it had recently changed and just hadn't been updated online. I got the first month free and they gave me the lock for my unit. I'm completely satisfied with my service, and the rent is very reasonable as well. I'd recommend them!

Renting the storage unit online was quick and easy. The unit was clean and ready when I arrived. Would recommend this place to friends.

They went out of there way to make sure I was happy and I was so I rented two and I got a free lock for both of them and I'm thinking about storing my camper th... Read More

They went out of there way to make sure I was happy and I was so I rented two and I got a free lock for both of them and I'm thinking about storing my camper there thanks National Storage

Very attentive to all my questions and had cheapest price around. Went as far as to give local number just to avoid having to wait on hold through 800.

The new managment is awsome very helpful and friendly. Had a rough start but they have gone out of their way to help me. The maintance guy is quick to respond t... Read More

The new managment is awsome very helpful and friendly. Had a rough start but they have gone out of their way to help me. The maintance guy is quick to respond to maintamce issues. And the managers make sure the property is clean and safe. Ty for all you do!

Most polite & helpful. Very prompt in getting our lock to the unit, took less than an hour and we had full access. Thank you for such an easy experience.

It was unbelievable, great customer service. both the girls I talked to you were very polite. If you want a quick and easy process and affordability, don’t pa... Read More

It was unbelievable, great customer service. both the girls I talked to you were very polite. If you want a quick and easy process and affordability, don’t pass up national storage five stars all the way ?? ???

Renting with National Storage has been a smooth and flawless process. There have been no problems and I have had the confidence of knowing that the things I ha... Read More

Renting with National Storage has been a smooth and flawless process. There have been no problems and I have had the confidence of knowing that the things I had stored in my rental storage unit were safe and protected with National Storage.

The staff is very nice and helpful. The storage units don't have any leaks and seem very secure. They also seem to check cameras regularly. My first unit needed... Read More

The staff is very nice and helpful. The storage units don't have any leaks and seem very secure. They also seem to check cameras regularly. My first unit needed maintenance so they moved me to another unit that has no issues. Pest control comes regularly to spray as well.

Just started using them and the rent process was easy and straight forward. Did everything online but have yet to receive email with completing application. Ema... Read More

Just started using them and the rent process was easy and straight forward. Did everything online but have yet to receive email with completing application. Email says I will get that and once that done can get stuff moved in but have not received it yet.

first time ever rented a storage unit. step- son passed. need some place to put stuff as we clean out his residence. we'll see. am sure all that matters is my m... Read More

first time ever rented a storage unit. step- son passed. need some place to put stuff as we clean out his residence. we'll see. am sure all that matters is my money! have to see the big picture. the ladies handling my business here are outstanding. i asked to change sides of the building and they handled it expertly. nice ladies.

They bought out my storage fun the prior owner. Things are fine but after they took over, they increased our monthly storage rate but that covered insurance the... Read More

They bought out my storage fun the prior owner. Things are fine but after they took over, they increased our monthly storage rate but that covered insurance they were providing for the unit. That was acceptable to us. Within a couple months our rate increased again, and when asked for the reason for another price increase we were told it was because they were installing a security gate. We were good with that, especially since our unit had been robbed a year earlier. It has been about a year and a half since we started paying more for the security gate, and still no gate exists. That is my only complaint.

Megan was super helpful over the phone to help me get my first storage unit. She explained everything clearly and laid out the charges i would pay upfront and t... Read More

Megan was super helpful over the phone to help me get my first storage unit. She explained everything clearly and laid out the charges i would pay upfront and the upcoming charges in the future. So far so good. Day one of owning a storage unit through you guys has been great. Edit to my review. After four months of renting a storage unit through national self storage. I am ending my contract. Rent has increased. There is always multiple homeless people staying in units. They are aware of the issue and working on solving it. It seems unfair for rents to have to rise when the condition of the property is subpar.

Satellite locations the office is on other side of town n the office hours posted are Mon thru Fri 8am til 5pm. They are rarley available or in the office. The ... Read More

Satellite locations the office is on other side of town n the office hours posted are Mon thru Fri 8am til 5pm. They are rarley available or in the office. The units are confusing to find and not numbers good. 3 months into my rental agreement they changed property management 2x, because the 1st manager put me in the wrong unit for 60 days the new manager put a lock on my unit. My bill wasn't due until 3 days later. Thankfully my friend was there and they removed the lock but told him I wasn't in their system. When I signed a contract n have both my invoice and receipt for the 2 months I've been there. I went to pay my rent the day it was due and the new manager told me that I was in the wrong unit and if I didn't want to move my unit will cost me an additional $26 per month or I'd have to move to the correct unit which it's now freezing cold out and the units are NOT climate controlled nor am I supposed to be lifting over ten pounds. I have very limited $ and they are just trying to get more money dis organized company. I've had problems since I moved in.